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Extended Stay America - Houston - Galleria - Westheimer

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Extended Stay America - Houston - Galleria - Westheimer
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122 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Galleria - Westheimer
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Showing 110: English reviews
Houston, Texas
Reviewed 18 November 2016

The customer services are awsome and they are really helping customers what they need. Sheela's smile always makes mine day shine. Good location and easy to access to the freeway. Lots of nice restaurants nearby and shopping malls. Worth to stay ~

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Helpful?
Thank w208844057
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

We appreciate you sharing your experience. Reading your positive comments on the great customer service our staff provided is satisfying. It is also good to know our location was beneficial. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Reviewed 15 November 2016

We appreciated service we received while in Houston this past weekend. My family and I were there for treatment at M.D. Anderson. Jonathan was extremely helpful and polite while we were there. Family is already stressed out enough with the medical situation, it is refreshing to have good service with a smile.

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Thank Garth A
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

We appreciate you for taking the time to write a review and for choosing to stay with us. It is good to know our staff member, Jonathan, was able to accommodate you and your family so well. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

San Antonio, Texas
Reviewed 26 August 2016 via mobile

The rudest front desk staff I have ever come across. Will not stay again. Entire hotel had a strange odor. One night there was dirty dishes lining the hallway. Room was average what you expect for the money. I would expect better in this part of town.

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Thank mattjcote1
Houston, Texas, Usa
Reviewed 30 July 2016

Inadequate service for an extended stay. No kitchen utensils, cups, pans, not even a coffeepot provided. Front desk told me in a sullen tone it it their policy now to not provide these; I would have had to pick them up myself the next morning and lug them up to my room (with a brace on my right hand). No...

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Thank Carol H
Reviewed 18 July 2016

They provide utensils and cocking gas.. so, you can cook and enjoy your homely food, if you know cocking.. the staff is friendly there. wifi speed is ok, not so good. They provide some kind of chocolates as breakfast, frankly, I don't like to eat chocolates as breakfast..

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Helpful?
Thank Chenna K
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking the time to write a review about your stay. I am pleased to read that our staff was friendly and you enjoyed the fully equipped kitchen a part of our amenities. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Tacoma, Washington
Reviewed 28 June 2016

We got a great price on this hotel which was good. It was very clean but old, the sheets were a little scratchy & the towels were even more scratchy. The staff was very friendly & helpful, but the room was just for sleeping. The in room refrigerator was very noisy (we unplugged it to sleep) and the light was...

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Thank hbacht
Perth
Reviewed 8 April 2016 via mobile

The hotel is very dated, linen is old and harsh to touch, there is no kitchen utensils in the room you have to request them in the lobby. Good location if you are wanting close to the Galleria. There are no safes available We have stayed in a few of these types of accommodations previously and this is defiantly one...

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Thank ozzietravelers
Albertville, Alabama
Reviewed 18 February 2016 via mobile

Hotel was clean and cheaper than others in the area. Also quiet enough but average accommodations. No frills. Bathroom fan was loud and breakfast choices minimum. Good for budget conscious and for long term as it has somewhat of a kitchen but nothing special.

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Thank Paul J
Houston, Texas
Reviewed 6 February 2016

Although the hotel was nice and clean, the doors to lobby were small, and made it difficult to enter with full load of luggage. Also, housekeeping did not know we requested extended checkout, and were knocking on door many times, felt rushed. One of the windows to the room was left ajar. Front desk clerk was nice, but it was...

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1Thank HombreUSA
Houston, Texas
Reviewed 5 February 2016

The WORST!!!! place ever -- facilities not terrible but the trash pick-up on Mon, Wed and Fri took place between 3:30AM and 7AM. Given location of trash bins, it sounded like a herd of elephants. After repeatedly complaining, I was told management could do nothing about it. I immediately checked out and have taken it off our company approved list....

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1Thank fritojp

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Near Extended Stay America - Houston - Galleria - Westheimer

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Galleria - Westheimer

Address: 4701 Westheimer Rd, Houston, TX 77027-4717
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $108 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Galleria - Westheimer 2.5*
Number of rooms: 110
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Also Known As:
Extended Stay America - Houston - Galleria - Westheimer Texas
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Houston - Galleria - Westheimer staff and other travellers.
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Questions? Get answers from Extended Stay America - Houston - Galleria - Westheimer staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are large and comfortable”
 of 5 bubbles shoup2017, 1 Jan 2017 | Read review
“I would recommend the third floor and backview for people that loves privacy.”
 of 5 bubbles , 18 Nov 2016 | Read review
“Be sure to double check with staff on requested services. PM and AM staff do not share information”
 of 5 bubbles HombreUSA, 5 Feb 2016 | Read review
“very noisy residents.”
 of 5 bubbles 554ramib, 17 Sep 2015 | Read review
“We liked the back of the hotel by the stairs, it was easier to move the dog in and out.”
 of 5 bubbles SusanV786, 6 Aug 2015 | Read review
5 of 5