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Extended Stay America - Houston - Galleria - Westheimer

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Extended Stay America - Houston - Galleria - Westheimer
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108 Reviews from our TripAdvisor Community

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Showing 96: English reviews
1 review
Reviewed 2 days ago NEW via mobile

I had an amazing stay at this hotel. The staff was caring and extremely professional. But the front employee Sheena really went above and beyond to make sure i was comfortable, and felt welcomed. I would recommend this hotel to anyone staying in the Houston. Thank you very much extended stay especially Sheena for making my stay great.

Helpful?
Thank AngHarp
Newark, New Jersey
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 days ago NEW

The hotel staff here is amazing! I travel all the time for business and found them to be some of the friendliest I have come across. I travel with an emotional support dog as well and they made us both feel very welcome. The location is great too...close to everything. This is my new go to hotel in Houston.

Helpful?
Thank Kevin M
1 review
Reviewed 1 week ago

Nice location and night security on the property . The people at the front desk are always welcoming and friendy. I would recommend to anyone that wants to be in the area at a decent price. Thanks....

Helpful?
Thank Patrick C
New Orleans, Louisiana
1 review
Reviewed 1 week ago

The hotel staff are all very nice and accommodating from Sheena, Shemar the overnight crew to the general manager Marquis. The location is a 4.00 Uber ride to the galleria, restaurants and lounges. I would definitely stay here again whether you're transitioning to Houston or need lodging for a day or two as it is like a small apartment. Special... More 

Helpful?
Thank Ashanta M
1 review
Reviewed 2 weeks ago

Well received and very cooperative for my request on early check-in vs my initially booked hotel that was cancelled. Very solid location for a visit to Houston and also like the room design & space. Also very fast WIFI available everywhere which make communication easy. Need to focus on improving the smell of the place especially the hallways. Overall a... More 

Helpful?
Thank Akinola B
Houston, Texas
2 reviews
Reviewed 2 weeks ago

I like write my review in a fair way; I stayed in this Hotel couple of times different occasion/time of year because hotel location is good and near to the area I needed to go. Room facilities are in acceptable level, specially if some body wants to cook in the hotel, beds are clean, bed sheet & towels smell fresh.... More 

Helpful?
Thank Texasan404
Houston, Texas
1 review
Reviewed 2 weeks ago

The customer services are awsome and they are really helping customers what they need. Sheela's smile always makes mine day shine. Good location and easy to access to the freeway. Lots of nice restaurants nearby and shopping malls. Worth to stay ~

Helpful?
Thank w208844057
1 review
Reviewed 2 weeks ago

We appreciated service we received while in Houston this past weekend. My family and I were there for treatment at M.D. Anderson. Jonathan was extremely helpful and polite while we were there. Family is already stressed out enough with the medical situation, it is refreshing to have good service with a smile.

Helpful?
Thank Garth A
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

We appreciate you for taking the time to write a review and for choosing to stay with us. It is good to know our staff member, Jonathan, was able to accommodate you and your family so well. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

San Antonio, Texas
1 review
Reviewed 26 August 2016 via mobile

The rudest front desk staff I have ever come across. Will not stay again. Entire hotel had a strange odor. One night there was dirty dishes lining the hallway. Room was average what you expect for the money. I would expect better in this part of town.

Helpful?
Thank mattjcote1
Houston, Texas, Usa
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 July 2016

Inadequate service for an extended stay. No kitchen utensils, cups, pans, not even a coffeepot provided. Front desk told me in a sullen tone it it their policy now to not provide these; I would have had to pick them up myself the next morning and lug them up to my room (with a brace on my right hand). No... More 

Helpful?
Thank Carol H

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Galleria - Westheimer

Address: 4701 Westheimer Rd, Houston, TX 77027-4717
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $101 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Galleria - Westheimer 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Extended Stay America - Houston - Galleria - Westheimer Texas
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Houston - Galleria - Westheimer staff and other travellers.
2 questions
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Questions? Get answers from Extended Stay America - Houston - Galleria - Westheimer staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend the third floor and backview for people that loves privacy.”
 of 5 bubbles , 18 Nov 2016 | Read review
“Be sure to double check with staff on requested services. PM and AM staff do not share information”
 of 5 bubbles HombreUSA, 5 Feb 2016 | Read review
“very noisy residents.”
 of 5 bubbles 554ramib, 17 Sep 2015 | Read review
“We liked the back of the hotel by the stairs, it was easier to move the dog in and out.”
 of 5 bubbles SusanV786, 6 Aug 2015 | Read review
“No good rooms. Lots of noise. A little smelly. Stay somewhere else.”
 of 5 bubbles VigeeBlue, 8 Apr 2015 | Read review
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