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Extended Stay America - Houston - Westchase - Westheimer

63 reviews
#322 of 517 Hotels in Houston
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Traveller (13)
Room & Suite (11)
Dining (1)
Overview
  • Excellent38%
  • Very good25%
  • Average9%
  • Poor9%
  • Terrible19%
Travellers talk about
“safe location”(3 reviews)
“full kitchen”(4 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
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Rooms
11 Mar.12 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (63)Write a Review
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All reviewssafe locationfull kitchennon smoking rooma great stayesapropertydishwasherbusinessmaintenancedeskdowntown
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11 - 15 of 62 reviews
Reviewed 20 January 2017

This was my first time at an Extended Stay in over 10 years, it was nice and quite...a little too quite. i stood at the front desk for about 6 mins waiting, and each time i passed the first desk never saw not one person....More

Thank twokidsintexas
Response from Manager_11525, Manager at Extended Stay America - Houston - Westchase - WestheimerResponded 20 January 2017

Your feedback is important. Thank you for sharing. It is great to see you enjoyed your stay, but displeased at reading you had to wait to check in. Our staff will be addressed to make sure our staff are assisting guests properly. Thank you again...More

Reviewed 29 December 2016 via mobile

We are actually staying at the property now after relocating. Our suite was very clean. It has a full kitchen, stove ( not stove top) full size fridge, dishwasher and lots of counter space. Living area with TV sofa and chair as well as coffee...More

1  Thank wardsusan
Response from Manager_11525, Manager at Extended Stay America - Houston - Westchase - WestheimerResponded 6 January 2017

Thank you for taking the time to write a review. I am so pleased to read that you are quite comfortable with your accommodations. Also, our staff will be informed on the excellent job they are doing. Thank you again for your review. We look...More

Reviewed 20 November 2016

Don't recommend. Bed was hard. Service was poor. No one at desk 11-7a.m. is ridiculous. Doesn't reply to follow up emails. Floors above were very noisy. Only plus was the location happened to be close to the offices I was visiting.

1  Thank Maria T
Reviewed 18 November 2016 via mobile

Horrible customer service, they will steal your money. had a broken toilet that they didn't fix the entire week I stayed there. Also the hotel doesn't have any sort of maintenance on the weekend, or so I was told. I've been calling them all week...More

Thank Laura S
Response from Manager_11525, Manager at Extended Stay America - Houston - Westchase - WestheimerResponded 12 December 2016

Thank you for taking the time to write a review of your stay. The situation you described regarding the toilet issue is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have tried to contact...More

Reviewed 30 October 2016 via mobile

We spent a night here when doing some business in Houston, and the accommodations were exactly what we needed. The staff were helpful, and the building was located near a variety of eating establishments for us to choose from.More

1  Thank Oneofthosetravelers
Response from Manager_11525, Manager at Extended Stay America - Houston - Westchase - WestheimerResponded 1 November 2016

We appreciate you taking the time to write a review. I am pleased that our hotel offered the convenience you needed. It is also great to see our staff was helpful during your stay. Thank you again for sharing your experience with us. We would...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Dry Cleaning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Details
Price range
USD 75 - USD 99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 75 - USD 99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (13)
Room & Suite (11)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Raymond L
9 June 2015|
Answer
Response from wardsusan |
Yes. It does
1
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Room Tips
"Not here if you want a good nights rest."
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"I'm senior citizen... The most comfortable BED I've ever slept in. Good support."
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"Great accessibility for all your needs"
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"Just pick another hotel. And if you really have to pick one on the front side away from the building site."
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