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Extended Stay America - Houston - Willowbrook - HWY 249

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Extended Stay America - Houston - Willowbrook - HWY 249
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48 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Albuquerque, New Mexico
Reviewed 3 weeks ago via mobile

Staying for week and not feeling it at all. The front desk people - when there - are actually very nice. (Mad respect to those of you who work here!) Neighbor hotel guests slamming doors all night long and cooking (burning a lot) through the night - talking 1, 2, 3, 4, 5 am - every single night. Woke up...

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Helpful?
Thank Dardo505
Reviewed 23 October 2016 via mobile

Sketchy people in the front and lobby. I have never felt uneasy about staying any where till now... no utensils or plates in kitchen. Definitely not a queen bed, maybe a full. The bathroom is disgusting. Stay away

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Thank soccermom1520
Reviewed 7 October 2016

I was in town on a Friday for an internship at a hospital nearby. When we first arrived at the hotel, my heart sank a little bit as it was walking distance to a sex shop and a strip club. Of course I got a killer rate via Priceline's Express Deals where they don't reveal the hotel name until after...

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Thank sjvm12
Cleethorpes, United Kingdom
Reviewed 11 July 2016

I stayed here for a week while on a training course for work. Only a few miles from the NOV Technical College so quite handy ($10 taxi ride). The rooms and clean and spacious and the staff very courteous and helpful. Although no food is served at the Hotel, other than a grab and go breakfast, there is a very...

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Helpful?
Thank derekcruickshank
Manager_11525, Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Thank you so much for sharing your experience with us. It is pleasing to read how you enjoyed your stay with us. I am glad to know our location gives some access to guest to convenient spots within the area. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring...

Puerto Vallarta, Mexico
Reviewed 20 May 2016

We travel to Houston every year and stay in this hotel. This year we wondered what happened. Disappointed ! We stayed a week with no maid service at all. We asked why no coffee pot and kitchen items were available in the completely empty kitchen.The site advertises "Fully Equipped Kitchen !". We were told people were stealing things so we...

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Thank heretoday2015
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

The staff and I read your comments about your stay with us. The issues you described are unacceptable, and I sincerely apologize for your experience. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. Regarding housekeeping, we provide housekeeping...

Houston, Texas
Reviewed 17 December 2015

I wanna say this hotel is mostly used for a type of family get away but a little warning. The picture is 100% accurate but what you wont see is its all worn out cabinets and desk are scratched up and dented, the plug in outlets came out when i tried to pull out my recharger. The hotel it self...

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Helpful?
Thank Jason V
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to meet your expectations. To keep this from happening again, I will make sure we are implementing preventative maintenance procedures as well as making sure we are clearly communicating our smoking policy. Thank you again for providing...

Reviewed 7 June 2015 via mobile

I checked in around 5 p.m. Was told the room would be 69$ a night which I thought was fine come to find out when they emailed me my receipt that they changed me 114$ a night. Not cool at all and theses rooms aren't even close to being worth that. Then it was like pulling teeth to get a...

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Helpful?
Thank clayton s
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that there was a confusion about the rate. I will be working with our team to ensure this does not happen in the future. Thank you very much for bringing this to our attention. If you have any additional feedback, please reach out to me at...

White, Georgia
Reviewed 30 January 2015 via mobile

The stairwell smells like old feet and the third floor smells like smoke everywhere. The room I stayed in has fleas. I woke up with ten bites on my legs and seen a couple fleas. Other than that its a decent place.

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2Thank southerntrucker
San Diego, California
Reviewed 3 December 2014

We stayed 6 nights and in that entire time a maid did not enter the room. Although it had a full kitchen, there was not a glass or plate in it, so I sent my husband downstairs and he came back lugging 3 huge plastic boxes of stuff so that we could fill our cupboards and get a coffeemaker. But...

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Thank 645lisa
Manager_11525, Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you had to go downstairs numerous times. To prevent this from happening again, I will work with my team to ensure that they communicate all of the available options. Thank you very much for bringing this to our...

Cross Roads, Texas
Reviewed 21 November 2014

First off, not clean or updated. Large burn marks on kitchen floor. 2 plastic hangers in closet. Not one kitchen utensil. Had to go to desk to obtain anything including toilet tissue. We stayed 5 nights, no maid service unless you stay a week???? Not a cheap hotel rack rate in high $80s. Per night. Towels like sandpaper, and you...

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Helpful?
Thank Norm K
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We sincerely apologize that our amenities did not meet your expectation. As well, I am sorry to hear about the cleanliness issues you encountered during your stay. I will be reviewing your comments with our team to ensure your experience is not repeated. Thank...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Willowbrook - HWY 249

Address: 16939 State Highway 249, Houston, TX 77064-1118 (Formerly Extended Stay America - Houston - Willowbrook)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $86 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Willowbrook - HWY 249 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Houston Extended Stay
Extended Stay America - Houston - Willowbrook - HWY 249 Texas
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Houston - Willowbrook - HWY 249 staff and other travellers.
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Questions? Get answers from Extended Stay America - Houston - Willowbrook - HWY 249 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different hotel. There one next to this one & many in close proximity.”
 of 5 bubbles heretoday2015, 19 May 2016 | Read review
“Stay somewhere else😝”
 of 5 bubbles normk78, 20 Nov 2014 | Read review
“The only tip I have for travelers would be that if you have pets that you need to walk, try to get a floor on one of the lower levels. I stayed on the 3rd floor and walking my dogs meant doing up and down several flights of stairs. (On the other hand, I enjoyed the exercise and so did they!)”
 of 5 bubbles brittanyk823, 16 Nov 2014 | Read review
“Ask for a top floor room as the floors above are noisy.”
 of 5 bubbles LTP-BCC, 18 Feb 2014 | Read review
“AAA rate is a good deal, and sometimes there is a 10$ off coupon”
 of 5 bubbles usuallyhappytravels, 16 Jun 2013 | Read review
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