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Embassy Suites by Hilton Dallas DFW Airport North

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Embassy Suites by Hilton Dallas DFW Airport North
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1,013 Reviews from our TripAdvisor Community

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Showing 1,000: English reviews
North Richland Hills, United States
Reviewed 20 January 2017

did not do any of the things we were told were included in the romance package. Had to ask 4 times for the champagne that was supposed to have been in our room upon arrival. Finally got the champagne the next morning by walking down to the front desk and asking in person.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank F9436JRchriss
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review

Thank you for taking the time to write about your recent experience. Let us first apologize for the inconveniences you suffered during your stay with us. We take a great deal of pride in providing a great experience for all of our guests. In that, we let you down, and we're truly sorry. We feel that your experience is not...

Reviewed 17 January 2017 via mobile

I stay here for a long layover going to my hometown, was just one night but I it was an amazing experience, airport shuttle was a nice service and also to main st they take you there if the hotel is not busy, around is many things to do is a mall just a block away, some places to eat,...

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Helpful?
1Thank Cristian P
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review

Thank you so much for reviewing your recent experience with us at the Embassy Suites DFW Airport North. We were so thrilled to read how much you were able to enjoy yourself during your time with us. Please come back and see us again soon!!!

Long Sault, Canada
Reviewed 13 January 2017

If you are staying at this hotel while there is a large conference going on, be prepared to be treated like a second class citizen. The Atrium will be fully utilized by the conference and, if they feel like it, they will be allowed to bring their dinners, lunches etc into the Sportsman Bar/Restaurant, which is the only area that...

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Helpful?
Thank Jetman28
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review

Thank you for taking the time to write about your recent stay with us. We would like to sincerely apologize for the inconveniences you suffered. We strive to provide a quality experience to all of our guests, regardless of how crowded the hotel may be. In that, we let you down and are very sorry. We hope you will give...

College Station, Texas
Reviewed 12 January 2017

The hotel is an atrium style hotel (which my family really likes). The indoor pool was cold which is always disappointing to find at a hotel with an indoor pool (why have it if you aren't going to heat it). The room was large and the beds were comfortable. We enjoyed the free breakfast and happy hour each day. Overall,...

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Helpful?
Thank rjwomack
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review

Thank you for your review of our property Embassy Suites DFW Airport North. We are very glad that you enjoyed your stay with us and that our amenities were able to meet the needs for you and your family. We appreciate your feedback since we are always looking for ways to improve our property. We are glad that you have...

Stockbridge, Georgia
Reviewed 10 January 2017

From the time I was warmly greeted at check-in until I departed, I enjoyed my stay at this property. Staff support for conference attendees was excellent, with beverages available all day. The airport shuttle picked me up from DFW with a minimum wait, and offered free service every half hour, 24/7. The Bass Pro store was attached to the hotel...

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Helpful?
Thank Wayne K
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review

Thank you for your awesome review of your stay with us at the Embassy Suites DFW Airport North. We are very glad you enjoyed your experience while with us and that Haley was able to have a positive impact on our experience as well. We hope to see you again very soon and thank you for your business to our...

Huntsville, Alabama
Reviewed 7 January 2017 via mobile

Stayed at this location for a couple days to go to a memorial service. The check in was easy. The complimentary breakfast was very good, especially the cook to order omelette bar. Went to the Sportsman's club for a drink and that was very good.

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Helpful?
Thank crashdavis69
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review

Thank you for taking the time to write about your experience with us at the Embassy Suites DFW Airport North. We were pleased to hear you enjoyed your time with us and were able to take advantage of our complimentary breakfast and cooked to order omelette bar. We look forward to serving you again in the near future!!!

Reviewed 6 January 2017

we were placed on wrong side of hotel , no ice on new years eve, kids running around very noisy. not a very happy customer will not be returning to this location Grapevine is a nice city but this embassy suite is wasnt like it used to be

Review collected in partnership with Embassy Suites Hotels
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Thank 500pattib
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review

We appreciate you taking the time to review your stay with our hotel. We strive to create a memorable experience for all guests and apologize that we fell short during your stay with us. We hope that you will give us another opportunity to provide you with exceptional service.

Kunming, China
Reviewed 6 January 2017 via mobile

Great area with many options for food and drinks near by. The rooms are great for families especially the included breakfast! The shuttle runs for free to the airport and it's convenient for shopping at grapevine Mills mall

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Helpful?
Thank Tammy E
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review

We are very happy to hear that you enjoyed our hotel, Embassy Suites DFW Airport North, as well as the area we are located. We work very had to create a great experience for all of our guests and knowing we did just that is very rewarding. We hope that you will come back and see us again very soon!

Grandview, Texas
Reviewed 4 January 2017

Enjoyed every thing about our stay. We enjoyed Elivis with dinner and dancing. Happy hour was great but since it was December 31 st hotel was booked. Wait in line was long for happy hour and breakfast but worth the wait. Great location to airport

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank JackandDiane2013
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review

Thank you so much for writing about your recent stay with us at the Embassy Suites DFW Airport North in Grapevine Tx. We're so pleased that you enjoyed your New Years Eve under our roof. Creating a great guest experience is something we take a lot of pride in. Please come back and see us again soon!!!

Comanche, Oklahoma
Reviewed 4 January 2017

I have stayed at this hotel for 12 years however, this most recent stay was terrible. Upon arrival no one was available to assist with baggage or valet park. I was told "sorry we are short staffed." I waited in line over one hour just to check in because the digital key did not work. When I asked about why...

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Helpful?
1Thank JJD0523
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas DFW Airport North, responded to this review

Thank you for taking the time to post comments about your recent stay with us. We take all feedback very seriously as we are constantly looking for ways to improve our operation. We are extremely sorry to hear that you had a negative experience. It is our goal to provide excellent service to all of our guests and we apologized...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Embassy Suites by Hilton - DFW Airport North is located in the heart of the Dallas Fort Worth metropolitan area just 1.5 miles north of the Dallas Fort Worth International Airport. Guests will be treated to sophisticated service in any of our 329 two room suites. With 20,000 square feet of meeting space, groups will experience the AAA 4-diamond hallmark service for which we are known. Nearby historic Grapevine features six wine tasting rooms and antique shopping on Main Street. Connected to the hotel is the world renowned Bass Pro Shop. It's a wonderful and convenient side trip for the outdoor sports enthusiast. Grapevine Mills Mall offers over 200 specialty stores, restaurants and entertainment venues. Tucked between the cities of Dallas and Fort Worth, Grapevine is central to museums, sporting events and landmark venues for leisure guests and large groups. Embassy Suites Outdoor World is a member of Hilton Honors program. ... more   less 

Additional Information about Embassy Suites by Hilton Dallas DFW Airport North

Address: 2401 Bass Pro Drive, Grapevine, TX 76051
Region: United States > Texas > Grapevine
Price Range: $200 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas DFW Airport North 3.5*
Number of rooms: 329
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct and Hotels.com so you can book your Embassy Suites by Hilton Dallas DFW Airport North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Grapevine
Grapevine Embassy Suites
Embassy Suites By Hilton Dallas DFW Airport North Grapevine, Texas
Hotel Style:
#3 Romantic Hotel in Grapevine
#6 Business Hotel in Grapevine
#8 Family Hotel in Grapevine
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Dallas DFW Airport North staff and other travellers.
15 questions
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The Woodlands, Texas, United States
over a year ago
over a year ago
Oklahoma City, Oklahoma
2 days ago

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Questions? Get answers from Embassy Suites by Hilton Dallas DFW Airport North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 11th floor!”
 of 5 bubbles tomsZ7773IQ, 29 Jan 2017 | Read review
“Premium floor”
 of 5 bubbles sgj663, 6 Dec 2016 | Read review
“All rooms seem to be about the same.”
 of 5 bubbles aliciag280, 1 Nov 2016 | Read review
“I like the higher floors with balconies and in spite of being near the airport it is very quie”
 of 5 bubbles RobK1951, 2 Oct 2016 | Read review
“The rooms surround the lobby/atrium. If staying there again, I'd ask for one near the elevators to shorten the walk.”
 of 5 bubbles 791sarahc791, 30 Sep 2016 | Read review
5 of 5