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Country Inn & Suites By Carlson

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290 Reviews from our TripAdvisor Community

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Showing 287: English reviews
Birmingham, Alabama
Reviewed 19 July 2016 via mobile

The toilet in my room overflowed so they put me in another room. Went down to the business room to print off my boarding pass for my flight the next day the printer didn't work, so I had to use the computer in the managers office to print off my boarding pass. The night before my flight asked the person...

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Helpful?
Thank mamuwalde
Constance D, General Manager at Country Inn & Suites By Carlson, responded to this review

Thank you so much for your recent stay and review of our property. We appreciate guest feedback as it aids us in continuous efforts to provide great service. Unfortunately, there was some miscommunication with shuttle information. We are a hotel that does provide courtesy transportation to and from DFW airport with notice. I am so sorry we did not relay...

Reviewed 13 July 2016 via mobile

The lonely thing positive of this hotel was Andrea at the desk, very kind and helpful. The rest is that the hotel is very old, dirty room, 2 very bad persons were wandering on our floor all night long. The number of the room on the door were written on piece of paper!!! We felt like in a scary movie...really...

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Helpful?
Thank Marco Z
Constance D, General Manager at Country Inn & Suites By Carlson, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We are undergoing renovations and hope to have many of your concerns addressed upon completion. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

Alexandria, Louisiana
Reviewed 3 July 2016 via mobile

Although the staff was courteous, the hotel was extremely outdated. Toilets leaked when they flushed, air conditioner did not keep room cool enough and we were woken up at 5:30am by roaches crawling in the bed. Packed up quickly got a refund and left!

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Helpful?
Thank Billie D
Constance D, General Manager at Country Inn & Suites By Carlson, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our maintenance staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.

Atlanta, Georgia
Reviewed 24 June 2016

We have stayed at about 8 Country Inn and Suites hotels across the country. This hotel IS NOT up to brand standards. This hotel is more like a Red Roof Inn or Motel 6. The hotel is old, and needs updating. We needed to be moved to a new room due to stained sheets. The second room had smelly pillows....

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Helpful?
Thank Dondi31
Constance D, General Manager at Country Inn & Suites By Carlson, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. Our property is undergoing renovations with goals to fix/update many of the issues you may have experienced. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

Omaha, Nebraska
Reviewed 9 June 2016

Pros: Stayed at this hotel while visiting Six Flags theme parks. Super convenient, just a couple miles down the road from the parks. The room itself seemed reasonably clean and despite the hotel being 100% full, we did not hear ANY hotel noise from other guests, which was excellent. Cons: Definitely time for some attention and upgrades in this hotel,...

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Helpful?
Thank Michelle W
Constance D, General Manager at Country Inn & Suites By Carlson, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. As, you stated, we are aware that our property needs to be updated. We are in process of renovating the entire property and are working diligently to get results that our guests can see. We...

Edmond, Oklahoma
Reviewed 7 June 2016

This hotel is undergoing some renovation and these updates are much needed. A little reservation confusion at the beginning. Getting off the elevator on the second floor no idea which way to go.....no room directions. parking lot messy. gave up on breakfast and went next door to IHOP. room fairly nice. price nice. Well located to the attractions in Arlington....

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Helpful?
Thank Bill P
Constance D, General Manager at Country Inn & Suites By Carlson, responded to this review

Thank you for taking the time to write a review on your recent stay with us. I have noted the issues of your stay so that I may discuss with my team to ensure that similar instances does not happen again. As you stated, we are undergoing renovations and we are excited to show guests some results. I hope that...

Texas
Reviewed 5 June 2016 via mobile

Old hotels are fine when pillows, mattresses, etc are updated. These seemed to be from the 1800's. Also, the plumbing is beyond repair. Toilets flush after 3 times of holding handle down and run does not drain during use. Air conditioning did not work very well. It was semi clean and NO bugs. They did offer the standard run of...

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Helpful?
Thank diaperchanger01
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, responded to this review

Thank you for reaching out and writing your review. We appreciate your patronage and apologize for the dissatisfaction of your stay, in regards to the overall conditions of your room and the hotel. We will review the conditions of your room to make sure all rooms are up to standards. Your feedback is very beneficial and will help us facilitate...

El Paso, United States
Reviewed 15 May 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Bruce G
Fort Worth, United States
Reviewed 10 May 2016

Review collected in partnership with Country Inns & Suites By Carlson
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2Thank Nasirah b
Constance D, General Manager at Country Inn & Suites By Carlson, responded to this review

Shreveport, Louisiana
Reviewed 3 May 2016

This place has some bad reviews, but it's really fine. The room is very small, but it was clean. The sheets were kinda scratchy I'm hoping that's because they were new. I slept very well regardless. They do need more staff. There was only one woman checking everyone out in the morning. She needed help.

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Helpful?
Thank WhereverYouleadme
Constance D, General Manager at Country Inn & Suites By Carlson, responded to this review

WhereverYouleadme, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay here with us. We look forward to your next stay.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Country Inn & Suites Dallas-Arlington-DFW-Six Flags is perfectly situated near popular attractions like Hurricane Harbor, Globe Life Park and AT&T Stadium (formerly Cowboys Stadium). After a busy day relax and enjoy world-class service, complimentary WiFi, a business center, our refreshing pool and free hot breakfast daily. ... more   less 

Additional Information about Country Inn & Suites By Carlson

Address: 2050 N State Highway 360, Grand Prairie, TX 75050-1423 (Formerly Hampton Inn Dallas-Arlington-DFW-Six Flags)
Region: United States > Texas > Grand Prairie
Price Range: $100 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Hampton Inn Dallas/Arlington (Six Flags) Hotel Grand Prairie
Hampton Inn Dallas/Arlington (6 Flags)
Hampton Inn Grand Prairie
Grand Prairie Hampton Inn
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson staff and other travellers.
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Vancouver, Canada
over a year ago

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Questions? Get answers from Country Inn & Suites By Carlson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sleep under a bridge if this hotel is your only option.”
 of 5 bubbles leslieh932, 15 Mar 2017 | Read review
“My room in the second floor was nice and quiet”
 of 5 bubbles gdolande, 1 Dec 2016 | Read review
“Don't stay here”
 of 5 bubbles NDVikings, 31 Aug 2016 | Read review
“If you want a good room, stay somewhere else.”
 of 5 bubbles Dondi31, 23 Jun 2016 | Read review
“We had a room towards the end of the hall & with a full hotel had no guest noise.”
 of 5 bubbles michellewU5645JP, 8 Jun 2016 | Read review
5 of 5