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Arrived at hotel to find out that someone else had checked in with my confirmation number and my name!! I didn't think you could do this! It took awhile for this to be sorted out, the clerk was very apologetic and upgraded our room.
Thank Marian M
Response from Alison R, General Manager at Holiday Inn Express & Suites GonzalesResponded 2 June 2016
Dear Marian M,
Thank you for taking the time to complete our online survey regarding your recent stay.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your check in, the WIFI and the weather that caused our...More
The service was great , breakfast was good employees were very friendly an rooms was clean really enjoyed my stay looking forward to going back again I think holiday inn came along a good ways , an becoming a great hotel to stay for different...More
Thank Jason D
Response from Alison R, General Manager at Holiday Inn Express & Suites GonzalesResponded 26 May 2016
Dear Jason D,
Thank you for choosing to stay with us! Your compliments were very much appreciated. You and yours will always be welcome at all IHG Hotels. Great guests deserve great stays! We look forward to accommodating you in the future!
From the moment I pulled up, I knew I was going to be staying at a well-decorated hotel. They had large, Doric columns holding up the front of the building. I knew the hotel decorator got this one right.
Walking in, the lobby continued with...More
Response from Alison R, General Manager at Holiday Inn Express & Suites GonzalesResponded 17 May 2016
Thank you for your kind words. We are delighted you enjoyed your stay with us. It is our pleasure to accommodate you and yours. We are pleased to hear that our efforts allowed you all to have a great experience. We look forward...More
When I checked in late that one night I ran into a few issues, however, the on duty staff went out of there way to correct them as best as they could. The night desk employee even told me to speak with the manager. The...More
Response from Alison R, General Manager at Holiday Inn Express & Suites GonzalesResponded 28 April 2016
I would like to thank you for choosing our hotel and staff to accommodate you and yours for your recent visit to Gonzales. We hope that all guests have a relaxing, pleasant stay and apologize that you experienced any issues. Thank you for...More
Stayed here on business for 4-nights. Nice hotel in the Gonzales community. Clean, comfortable and what you come to expect at an Holiday Inn Express. Plenty of room to park each night after work. Looks like a nice restaurant going up next door, but several...More
Thank Barbara M
Response from Alison R, General Manager at Holiday Inn Express & Suites GonzalesResponded 11 April 2016
Dear Barbara M,
Thank you for giving us the opportunity to accommodate you. Your lovely compliments regarding our cleanliness, parking convenience, and facility are a direct reflection of the passion our staff has in providing our visitors a pleasant and relaxing stay. There is a...More
USD 81 - USD 108 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
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