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Holiday Inn Garland

Booking.comUSD 102*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Garland
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134 Reviews from our TripAdvisor Community

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Showing 132: English reviews
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Pampa, Texas, United States
Reviewed 2 days ago NEW

The staff was amazing, the view of the city at night was awesome, clean room, very comfortable bed, the pool was very nice and clean, and the fitness center was very nice also!There was nothing I disliked about this hotel,loved the Keurig in the room!

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Helpful?
Thank KellyandLequeta P
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear KellyandLequeta P, Thank you very much for the outstanding rating and the very generous comments about the hotel, services and staff. I was pleased to read that you stay was enjoyable and exceeded your expectations. The staff takes great pride in providing excellent service, clean rooms and great food. I will be sure to share your survey with the...

Mount Pleasant, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 30 March 2017 via mobile

We stayed here while visiting Allen for a Sporting Event. The room was clean, the pool ready for swimming and the staff as helpful as necessary. I've become a Holiday Inn Fan because they're consistently the same bed, food, wifi, service and they're all good. The rate is reasonable for the accommodation. Thank you!

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Helpful?
Thank AnthonyLaneRawlings
About Hotel's Favourite Review
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear AnthonyLaneRawlings, Thank you for the 5 star rating and for taking the time to share your recent experience at the Holiday Inn Garland North. I appreciate your feedback. I was pleased to learn that your stay was enjoyable. The staff takes great pride in providing excellent service, clean rooms and great food. I will be sure to share your...

San Francisco, California
Reviewed 4 days ago NEW

We stayed overnight on a family visit. Hotel is new (I think) has beautiful interior decor, clean lobby, hallway and bedroom. We did not have the time to use all the facilities but the wi-fi was stable, room was clean and pleasant, hot running water and free parking. This rating is based on the front desk staff-- 99.99%! Check in...

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Helpful?
Thank patty6875
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear patty6875, Thank you for great survey and for the kind words about the front desk staff. We appreciate your feedback and will be sure to share your comments with the employees. The staff takes great pride in providing excellent service, clean rooms and great food. We were pleased to learn that you stay was most enjoyable and look forward...

Murfreesboro, Tennessee
Reviewed 3 weeks ago via mobile

This is a pretty new hotel. I expected it to be cleaner than it was. The lobby is very inviting. However once you get on the elevation, the floors are dirty. I stayed there 3 nights and the same junk was on the floors. My room was pretty clean, however the bathroom floor was gross with lots of hair around...

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Helpful?
1Thank Vetskidog
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear Vetskidog, Thank you for taking the time to share your recent experience at the Holiday Inn Garland North. We appreciate your feedback as it provides additional information as we are always looking for ways to improve our service levels. I want you to know that the cleanliness and communication issues you experienced have been reported to the department managers...

New Orleans, Louisiana
Reviewed 11 April 2017 via mobile

My family visited other family in Garland and had a comfortable and enjoyable one night stay. We took the opportunity to visit the Bass Pro facility just a short walk away. The room was modern and decorated in a very cool way. The breakfast included was delicious and included hot food. The only shortcoming was we could hear loud talking...

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Helpful?
Thank patgallwey
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear patgallwey, Thank you for taking the time to submit your survey. Unfortunately, I believe that you recently stayed at the Holiday Inn Express which is located next to the Bass Pro Shop but you submitted your survey for the Holiday Inn Garland which is located on George Bush Freeway. The hotels are close to one another but I am...

Reviewed 14 March 2017

Recently booked a meeting room at this facility. The staff were very difficult to deal with, and did not seem to know what they were doing. Had many phone calls and emails left un-returned and spent way too much of my time trying to arrange something very simple. Will be speaking with the general manager soon and inform them of...

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Helpful?
Thank Veronica J
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear Veronica J, Thank you for submitting your survey regarding your recent meeting at the Holiday Inn Garland North. I appreciate you your time and feedback. I want to apologize to you for not meeting your expectations during your meeting last week as well as, the un-returned emails/phone calls. I will be sharing your survey with the staff so that...

Reviewed 27 January 2017 via mobile

I reserved a room on line and paid for the room. I arrived and was asked for a credit card for incidentals but they charged the entire price of the room. Simple mistake that I informed them about immediately. This started the nightmare...the lady working the desk told me she would take care of it. Long story short they never...

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Helpful?
Thank jefforyjh4216
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear jefforyjh4216, Thank you very much for your submitting your review regarding your recent stay at the Holiday Inn North Garland. I appreciate you taking the time to share your feedback with me. I wanted to let you know that I received your email while I was out of town for the past week. I replied to your email to...

Lafayette, Louisiana
Reviewed 21 January 2017 via mobile

Very comfortable stay. Beds where awesome and very clean. Front desk was very helpful( the night guy was great)! We enjoyed the pool and hot tub. There where plenty of eating places close by will definitely visit again!!!

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Helpful?
Thank 22gibbs
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear 22gibbs, Thank you for the outstanding review and thank you for taking the time to submit your survey regarding your recent stay at the Holiday Inn North Garland. We appreciate your feedback. We were pleased to learn that your stay was great, the room was very clean, the staff was helpful and you enjoyed the pool/hot tub. The staff...

Oklahoma City, Oklahoma
Reviewed 3 January 2017

I came into town for a funeral and stayed at this hotel. When I arrive 9p no-one in the front desk i waited around 4 min. then lady showed up ( only one person working at front desk looks like. i didn't see any smile or welcome face to this person. then i didn't hear she say Platinum Elite welcome...

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Helpful?
Thank Kenny G
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear Kenny G, Thank you for for submitting your survey and for being a loyal Platinum Elite Member with the IHG family. I greatly appreciate you taking the time to share your recent experience at the Holiday Inn North Garland with me. I would like to personally apologize to you for the 4 minute wait you had while waiting to...

Reviewed 25 November 2016 via mobile

I stayed with my family in double Queen room for four nights and was impressed by every bit of our experience The rooms are clean, well lit, and well appointed for casual travelers, with plenty of outlets, desk space, and drawer space. The pool area was fantastic. There is a nice hot tub and a decent sized pool with a...

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Helpful?
Thank Joe W
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear Joe W, Thank you very much for the outstanding rating and the fantastic comments regarding your recent stay at the Holiday Inn North Garland. I am very pleased to learn that you stay exceeded your expectations. The hotel staff takes great pride in providing excellent customer service, clean rooms and great food. I am glad to see that you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning

Additional Information about Holiday Inn Garland

Address: 5110 N President George Bush Hwy, Garland, TX 75040-2795
Region: United States > Texas > Garland
Price Range: $131 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Garland 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Holiday Inn Garland Hotel Garland
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Questions & Answers

Questions? Get answers from Holiday Inn Garland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room above the 3rd floor, the view of the city at night is amazing!”
kellyandlequetap, 24 May 2017 | Read review
“Top floor is quiet.”
518staceys, 29 Jun 2016 | Read review
“rooms on the north side of the hotel are quieter”
dgr05600, 18 Aug 2015 | Read review
“Rooms on the north side are away from freeway, although hotel is not close to it.”
Baldy47, 24 Jul 2015 | Read review
“Higher floors have nice view of the concrete jungle that is the freeway”
manilapacman, 4 Jun 2015 | Read review
5 of 5
Booking.com
USD 102* /night
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HotelQuicklyUSD 142
Expedia.comUSD 102
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Prices are for 1 room, 2 adults
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