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Comfort Suites Galveston

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Comfort Suites Galveston
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242 Reviews from our TripAdvisor Community

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Showing 238: English reviews
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San Antonio, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

Galveston Comfort Suites is truly a great place to stay. The rooms are lovely and very clean, the breakfasts are great. The real treasure here, however; is the staff..I cannot say enough good things about them. We used their shuttle service to and from the cruise ship terminal and left a souvenir cane in the van when returning from our...

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Helpful?
Thank Charlio07
About Hotel's Favourite Review
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Charlio07, Thank you for taking the time to review our hotel regarding your recent pre-cruise stay with us! We hope that as we finish our renovations that you will come to find more treasures that we offer here at the Comfort Suites! We are more than happy to go above and beyond for any and all of our guests. We...

Reviewed 15 March 2017

We only stayed one night prior to a cruise and it fulfilled our needs. Rooms are laid out nicely but there was definitely some wear and tear evident in our room. Free breakfast and free parking were a nice plus. Would recommend for a short stay.

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1Thank DennisMissouri
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

DennisMissouri, Thank you for your review! We greatly value all of our guests. We hope that you know many things are changing in our rooms. All new furniture is arriving. We hope that as we continue to make these changes you will allow us another opportunity to gain a perfect score from you. See you on your next travels. Best...

Victoria, Texas
Reviewed 2 March 2017

Stayed here night before cruise. All round excellent. Great view of the beach, and easy walk to same. Wish we had gotten ocean view balcony room, but it was Superbowl weekend in Houston and this hotel, like most, we sold out. If going on cruise, ask about leaving vehicle at hotel and getting their shuttle to and from cruise dock....

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2Thank Charles L
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Charles L, Thank you for taking the time to review our hotel! We are glad to hear that you were able to enjoy our location as well as your room. We hope that upon your next visit we will be able to place you in a balcony room so you may have a view of the Gulf! Please feel free...

Miami, Florida
Reviewed 1 March 2017

So many better options than here. Rates were jacked up too high, they make you prepay to get best rate and there's no customer service. Problems with maid service, front desk, cleanliness, etc. A rip off. NOT WHAT YOU THINK IT IS......

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Helpful?
Thank deadhang
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Deadhang, Thank you for reviewing our hotel regarding your recent stay with us. Your review concerns me as you can see from our other reviews below that we are known for our great staff, location and the cleanliness of our rooms. We apologize that you did not have an excellent stay with us. We hope that upon your next return...

Grand Prairie, Texas
Reviewed 26 February 2017 via mobile

An average place. The desk employees are very kind. Though the night staff like to chat a lot 😉 I had to get up in the middle of the night and thank them for sharing their conversation 😂😂 Don't get room #203 😕 it's terribly noisy. The breakfast was a bit under par for this class of Hotel. Stick to...

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1Thank Carlynne H
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Carlynne H, Thank you for your review about your recent stay with us here in Galveston! I apologize that the room you were in was noisy. This is usually not the case. We are also undergoing many changes here and hope that you will allow us an opportunity to receive a perfect score upon your next visit. I have shared...

Saint Louis, Missouri
Reviewed 21 February 2017

Very Clean and a Great Staff, Nice little Beer Bar with some local Craft Beers. Room very clean. Had a shuttle issue but was corrected by the Manager the next Morning. She is very nice and very definalty knows her job. The was a movie Theater across the street and Jimmys on the Pier was a nice place for food....

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3Thank mpdog42
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

mpdog42, Thank you for taking the time to review our hotel regarding your recent stay here in Galveston. We are glad that you were able to enjoy our staff as well as the amenities that we offer here. We hope that upon your next stay with us that there will be less confusion with our shuttle and be as smooth...

Reviewed 11 February 2017 via mobile

We stayed the night before our royal Caribbean cruise. It was very nice. Fast check in, we were even a little early. They were friendly and helpful. Our room had a balcony that looked out toward the Gulf. It was nice. The wind was up when we stayed and the door rattled constantly but my husband being the fixer upper...

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Helpful?
Thank Sheila B
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Sheila B, Thank you for your response regarding your recent stay with us! I have shared your review with my staff as well as my maintenance personal so we can go and adjust all of the balcony doors. I apologize that we failed to meet your expectations on the noise level with the wind. We hope that upon your next...

Hohenfels, Germany
Reviewed 9 February 2017

Front desk people were great when we checked in. We had paid for two rooms but the other people we got the room for were not able to make the trip. The check-in person said she would try to remove the other room charge. She was not able to do that as it turned out. Other than paying for two...

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Helpful?
1Thank navel007
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Navel007, Thank you for taking the time to review our hotel regarding your recent stay. We are glad that you enjoyed your stay with us and that our staff was able to assist you with your needs. I apologize that our desk agent was not able to refund the second room due to hotel policy. I am looking into this...

Texas
Reviewed 31 January 2017

There are some great things about this hotel and some not so great things. First, let me state the great things. Number one would be the front desk staff. You won't find a more efficient and cordial staff. Everyone we came in contact with was happy, personable and friendly. We asked for a couple of things and were supplied with...

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2Thank danman2327
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

DanMan2327, Thank you for your review. I appreciate greatly your comments concerning your stay. I have shared this with my staff so that we may continue to make improvements for you and our future guests. I am sorry that you were woken by another guest during the night. We try our best to ensure that guests requesting the connecting rooms...

Tyler, Texas
Reviewed 31 January 2017

Check in was efficient and pleasant. We were given our reserved room which was a King suite on the top floor. When we entered and turned all the lights and lamps on it was obvious that the room was not cleaned the way it should have been.There was heavy dust accumulation from what appeared to be weeks of housekeeping staff...

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2Thank chext57
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Chext57, Thank you for your review regarding your recent stay with us. Your comments concern me about the cleanliness of the hotel. We are known for our friendly staff, cleanliness of our rooms, as well as many other great things. I am sorry that you did not have a great experience with us this time. I have shared your review...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Comfort Suites Galveston

Address: 3606 89th St, Galveston, Galveston Island, TX 77554-6483
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: $119 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Galveston 2.5*
Number of rooms: 57
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Also Known As:
Comfort Suites Galveston Hotel Galveston
Galveston Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Galveston staff and other travellers.
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Questions? Get answers from Comfort Suites Galveston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request ocean view balcony room. Cost a bit more, but worth the extra,”
J1561WVcharlesl, 1 Mar 2017 | Read review
“Has connecting rooms with a thin wooden door between which allows you to hear your neighbor as if they were in the same room.”
danman2327, 30 Jan 2017 | Read review
“Some rooms offer a balcony. The rate was a little more but worth it if you were in your room in the evening to enjoy it.”
JRAP2013, 7 Oct 2016 | Read review
“Quiet rooms”
39lee, 15 Sep 2016 | Read review
“King bed room has a small area looks like a kitchenett”
495joyw, 24 Aug 2016 | Read review
5 of 5