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SpringHill Suites Galveston Island

Booking.comUSD 107*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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SpringHill Suites Galveston Island
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257 Reviews from our TripAdvisor Community

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Showing 255: English reviews
Start your review of SpringHill Suites Galveston Island
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Wildwood Crest, New Jersey
Reviewed yesterday NEW

Let me start by saying, most of the hotel staff were very nice and helpful, the management is terrible. This hotel is run down and tired, the housekeeping needs to be better. I decided to stay here for one night prior to leaving for a cruise since it was one of the only places with availability due to spring break,...

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Helpful?
Thank Versailles2011
Reviewed 2 days ago NEWvia mobile

The hotel was very clean and the staff was excellent. The hotel was a wonderful price and affordable compared to those on the sea wall. A short car ride from the sea wall and all the attractions. My husband and I stayed here prior to leaving on a cruise for our 5 year anniversary. We will stay again!

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Helpful?
Thank Renae P
shs_galveston, Front Office Manager at SpringHill Suites Galveston Island, responded to this review

Dear RENAE P, Thank you for taking the time to share your experience with us at the SpringHill Suites by Marriott Galveston. It's great to know that our mission to provide excellent service is being accomplished. We look forward to your next visit.

Reviewed 1 week ago

Beautiful room, clean and quiet, nice breakfast in the morning. The check in staff was most helpful when we checked in around 7pm. She even printed off a menu of a restaurant that delivered to the hotel, since we had not eaten yet.

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Helpful?
Thank Joan G
shs_galveston, Front Office Manager at SpringHill Suites Galveston Island, responded to this review

Dear JOAN G , We take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Galveston Island and we hope you choose to stay...

Nolanville, Texas
Reviewed 4 weeks ago via mobile

We stayed here on Saturday the 25th and enjoyed our visit. Our room was a very nice size and very clean. Staff contacts have all been great. The buffet breakfast was OKAY but the warm food could have been much warmer.

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Helpful?
Thank Kenrintx
shs_galveston, Front Office Manager at SpringHill Suites Galveston Island, responded to this review

Dear KENRINTX, We appreciate your honest feedback, please rest assured that your comments have been shared with the team in an effort to improve our breakfast. Thank you for staying at the SpringHill Suites Galveston Island and we hope to see you soon.

Houston
Reviewed 20 March 2017

I stayed at this hotel recently for the first time, and I know I will be back. Check in was a breeze, and the front desk agent was very helpful with giving me information about local restaurants that deliver food, etc. My handicapped room was large and well appointed. I used the pool/hot tub area and the hot tub was...

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Helpful?
Thank rjmlem
shs_galveston, Front Office Manager at SpringHill Suites Galveston Island, responded to this review

Dear RJMLEM, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Galveston Island and...

Christchurch, New Zealand
Reviewed 10 March 2017

OK, I don't like giving bad reviews, but this hotel was old and run down. And there was a cockroach in the shower when we woke up in the morning. I get it is Texas, but I just hate cockroaches. Really hate them. Yuck. I felt like the carpet was so old it couldn't be very clean. The hotel itself...

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Helpful?
Thank Lisa H
shs_galveston, Front Office Manager at SpringHill Suites Galveston Island, responded to this review

Dear Lisa H, We are very sorry to hear about the inconveniences encountered during your stay at the SpringHill Suites Galveston. Please rest assured that your valuable feedback has been shared with the team in an effort to improve our service. Again thank you for your feedback and hope you will reconsider SpringHill Suites Galveston on your next visit.

Flower Mound, TX
Reviewed 1 March 2017 via mobile

Stayed here on a Friday and Saturday. While we did have a balcony there was not much of a view. Was woken up each morning to the sound of a leaf blower and hammering. Apparently the were redoing the roof on the driveway. Hard to get to and from

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Helpful?
Thank serwin99
shs_galveston, Front Office Manager at SpringHill Suites Galveston Island, responded to this review

Dear SERWIN99, I would like to take this time to apologize for the inconveniences you encounter. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your...

Reviewed 19 February 2017 via mobile

Not up to par. Dirty, bad location. Just a place to stay. Decent breakfast. Staff didn't give us proper info about car services etc. Needs cleaned up. The location is ugly. Not anything like other Springhill places

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Helpful?
1Thank dragontravel2012
shs_galveston, Front Office Manager at SpringHill Suites Galveston Island, responded to this review

Dear DRAGONTRAVEL2012, Thank you for sharing your valuable feedback, I am very sorry our current appearance was not what you had anticipated. Although we fell short of meeting your expectations during your past stay, I hope you will consider SpringHill Suites Galveston Island on your next visit to Galveston so that we can better deliver upon the guest experience you...

Houston, Texas
Reviewed 2 February 2017

My grandkids visited us and wanted to go swim. I checked so many hotels for the indoor swimming pool. And this is what I found. I was a little disappointed first, but it was very Good and has a hot tub beside it. Four of us enjoy the time spent totally. We also appreciate the hotel website recommends rainforest cafe,...

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Helpful?
Thank kite313
shs_galveston, Front Office Manager at SpringHill Suites Galveston Island, responded to this review

Dear Kite313, We are delighted to hear you had a great time in Galveston. Thank you for providing your valuable feedback, we hope to see you again soon!

Regina, Canada
Reviewed 2 February 2017

We stayed at Springhill Suites in Galveston for two nights in January before a cruise.. The room was comfortable and they upgraded us to a balcony with a view of the water. We enjoyed the hot breakfast which was provided free of charge, and received great service from the employees at the hotel. The only downside was that we had...

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Helpful?
1Thank ejrobertson
shs_galveston, Front Office Manager at SpringHill Suites Galveston Island, responded to this review

We are delighted to hear you had a wonderful stay with us, please rest assure that we will take your feedback into consideration. Thank you for your time and have a wonderful day.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms

Additional Information about SpringHill Suites Galveston Island

Address: 6303 Broadway St, Galveston, Galveston Island, TX 77551-1036
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: $114 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Galveston Island 3*
Number of rooms: 74
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Also Known As:
Springhill Suites Galveston Island Hotel Galveston
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Galveston Island staff and other travellers.
10 questions
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Winnipeg Canada
Mesquite, Texas
over a year ago
Noble, Oklahoma
Aberdeen, South Dakota

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Questions? Get answers from SpringHill Suites Galveston Island staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay someplace else”
Versailles2011, 26 Apr 2017 | Read review
“This hotel is not on the seawall, but does offer "rooms with a view".”
rjmlem, 19 Mar 2017 | Read review
“Have a ocean view!”
kite313, 1 Feb 2017 | Read review
“First floor room was fantastic with very high ceilings.”
rtpecahcek, 9 Jan 2017 | Read review
“Higher the better but still noisy with slamming doors”
143mamas, 28 Dec 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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