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TownePlace Suites Galveston Island

282 reviews
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Traveller (80)
Room & Suite (204)
Pool & Beach (30)
Overview
  • Excellent40%
  • Very good29%
  • Average19%
  • Poor8%
  • Terrible4%
Travellers talk about
“west end”(14 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
2.5 Star Hotel
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (282)Write a Review
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Traveller rating
105
82
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12
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105
82
54
24
12
Show reviews that mention
All reviewsmarriott courtyardtwo bedroom suitewest endacross the streetmini kitchenkitchen areayogurtshuttle driverfree breakfastseawall blvdunderground parkingwaffle makernice breakfastpartial ocean viewwould definitely stay here againnice poolthe hotel is clean
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1 - 5 of 277 reviews
Reviewed 1 week ago via mobile

This was a horrible stay. We ended up checking out early with my wife and two kids. Rooms were available for upgrades and as a gold member they put us in a small room and the room was awful. They didn’t accommodate us.More

Thank Vasco T
Response from Gabriel_TPS, Manager at TownePlace Suites Galveston IslandResponded 1 week ago

Dear valued guest, I would like to apologize for the way in which your check in was handled during your previous stay with us here at the TownePlace Suites Galveston Island. Upon hearing about your experience I have reached out to my front desk staff...More

Reviewed 3 weeks ago

Do not stay at this Marriott property ever. Worst service. Three people standing behind desk no care for customers. Do not communicate with each other at all. Our room had no security lock on it the door. This place just does not cut it for...More

Thank Christopher C
Response from Gabriel_TPS, Manager at TownePlace Suites Galveston IslandResponded 3 weeks ago

I apologize for the experience you had while with us. We will use this review to conduct further training with our staff and evaluate the safety features of our rooms. Thank you for your feedback so we can continue to strive to better serve our...More

Reviewed 4 weeks ago

Stayed here one night pre-cruise using my Marriott points. Location is good along the seawall but it sits behind a Marriott Courtyard so there is no ocean view. But it is a quick drive to the cruise port parking lots and downtown Galveston. The room...More

Thank Karen S
Reviewed 17 January 2018

We have stayed in previous hotels in Galveston and they were dumps. I expected this to be the same and I was pleasantly surprised to find this a hotel very well taken care of. Our rooms were clean...the staff was patient with our group of...More

Thank Alan C
Reviewed 12 December 2017 via mobile

We had a 3 night stay at the Hotel, the front desk staff "forgot" to mention the boiler system was having issues. No hot water for a 🚿.......this made for an upset wife. The room was comfortable. But in the future we won't be back....More

1  Thank cubsandbroncos
Response from Andrew R, General Manager at TownePlace Suites Galveston IslandResponded 14 December 2017

Thank you for your comments. We appreciate the feedback. We apologize for the problems that you experienced and we have fixed the issues with the hot water at the hotel. Thank you again for letting us know about it.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Room Service
Hotel Amenities
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 118 - USD 306 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 118 - USD 306 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (80)
Room & Suite (204)
Pool & Beach (30)
Dining (16)
Amenities (22)
Family and Play Areas (1)
Questions & Answers
Ask a question
BleednBlu
13 November 2017|
AnswerShow all 2 answers
Response from Candy H | Reviewed this property |
Yes, they can provide a shuttle to the port. It cost $40 per room. You schedule it with the front desk. Be sure that they have the right day and time. It takes about 20 minutes travel time.
1
Vote
Texangal39
6 June 2017|
AnswerShow all 3 answers
Response from Brandon R | Reviewed this property |
The teenagers should be fine on the couch.
1
Vote
CDavi72404
29 May 2017|
AnswerShow all 3 answers
Response from Sherrie A | Reviewed this property |
We had a stovetop, but do not remember an oven.
0
Votes
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Room Tips
"as far away from the Seawall Blvd. as possible. We think the Towneplace is better then the Courtyard"
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"request top floor to avoid noise above you at night"
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"Request an ocean view!"
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"3rd floor gives you a good view of marshes, but you can't see the Gulf as the property is behind a..."
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