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Red Roof Inn Galveston - Beachfront/Convention Center

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310 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof Inn Galveston - Beachfront/Convention Center
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Showing 299: English reviews
Burleson, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 October 2014

Everything was fine when I checked in, besides not having the room ready when I arrived. After check in, the nightmare began. I went to buy my kids lunch when my debit card was declined. I found out that the staff had charged my card twice. After trying to resolve the situation peacefully, they kept arguing with me which only... More 

1 Thank eeahunts
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

I apologize for what had to have been a horrendous stay. Any insect sightings are responded to promptly by contacting our pest control company for an inspection and any treatment required. While the island has its share of insects, they should not be in your room. I hope you will choose to give us a second chance. Sincerely, Kathleen Trindade More 

Dallas, Texas
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 12 October 2014 via mobile

Hotel is an old holiday inn. It's outdated, but kept fairly clean for the price. Right as the pool closed, a rude man came out and demanded that we all get out. Poor customer service. There is a nice way to speak to your customers. Won't be staying here again.

Thank Julie A
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you so much for letting me know about the incident. I apologize for the attitude of the employee. There is never a reason for rudeness. I will definitely speak to all of the evening staff about this incident. This is not indicative of the service you should expect. I hope that you will choose Red Roof Inn in the... More 

Sunderland, United Kingdom
Level Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 9 October 2014

I previously read the reviews on here (mostly negative) and as often is the case I take the comments with a pinch of salt and like to make my own judgement. We arrived around 4pm 19 Sept after a 12 hour flight from the UK to be told our room wasn't quite ready. Not exactly what I wanted to hear.... More 

2 Thank carol1302
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

What a wonderful and detailed review!! This is much appreciated. I have also added the word niggles to my vocabulary. It does say it all. This hotel truly does have a few niggles that we are working through. I hope when you come back to visit they are all worked out. Sincerely, Kathleen Trindade More 

Ontario, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 October 2014

Arrived and was impressed by location, this Is a get what u pay for type of hotel so I wasn't expecting much... Front desk staff stood and flirted for about 10 minutes before they checked me in, sent me to the far rear of the building which was a bit creepy being a woman traveling alone but I managed, some... More 

1 Thank lcritskes
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you for letting me know how your stay was. While we are working on many of the issues that you listed, I was surprised and disappointed that the staff did not provide the level of service you should expect from a Red Roof Inn. The staff has already read your review and will work harder to provide exceptional guest... More 

Beebe, Arkansas
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 September 2014

We were there on a Sunday night. Room was not ready when we arrived, but they called as soon as it was. Rooms were clean. Only one elevator was working, so there was always a wait. Housekeeping was behind, I would say. They seemed to be overworked, but were polite and tried to see to everyone's request. Ice machine on... More 

Thank Karen C
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you for the great review. I am glad to hear that you enjoyed your stay, even with some glitches. Galveston has a great cruise port and we provide free parking while you are on the cruise. I hope that you will stay with us the next time you take a cruise and maybe even come in a couple of... More 

Katy, Texas, United States
Level Contributor
4 reviews
3 hotel reviews
Reviewed 28 September 2014

Front desk staff is wonderful,I think his name was Tobby. The room was clean and neat.the rest of the staff was helpfull.we ll come back again.we stay for one nigth ,next time we will stay more.it is in front to the sea.i do not know what more to say since this requiered 200 characters....

Thank Sandra B
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you for taking the time to write the nice review. I hope the next time you will be able to stay longer. There are so many things to do and see on Galveston Island. Sincerely, Kathleen Trindade More 

Pineville, Louisiana
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 26 September 2014 via mobile

Yes,I do give this establishment five stars! The 'only' criticism is for the continental breakfast on our first morning,one of the coffee machines dispensed hot water only--and the one within the lobby barely worked,yet we did get coffee. Overall,everything was fine. We will again stay here on our next journey to Galveston.

Thank WalterB220
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

I love to read of your intention to return and stay with us, even with the coffee issue you experienced. Our continental breakfast gives our guests a quick simple breakfast to start the day. There is so much to see and do on the island, many guests just want to get out and go to the beaches, Moody Gardens, Schlitterbahn,... More 

1 review
Reviewed 26 September 2014

Pros: Across the street from the beach and much better rooms and beds than Motel 6 (or as I unaffectionately call it Motel sucks) and generally for less money. Even with its short comings, for the past 20+ years this is where I end up staying in Galveston (can't speak to peak season, I stay in the extended stay hotels... More 

Thank Bill J
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

I appreciate the review. We do have many shortcomings that we are working on. I apologize about the dogs barking. We ask that guests do not leave pets in the room alone. The overnight front desk staff should be advised of any night issues so that the guest can be contacted to quiet their dog. We are an excellent value,... More 

Level Contributor
77 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 24 September 2014

My wife and I stayed 3 nights in September 2014, friday thru sunday. We arrived at 4pm, check in starts at 3. Our room was not ready until 5. They had been full the night before and housekeeping was running behind.Maybe our room was one of the last to be cleaned daily, because we noticed it was not cleaned until... More 

Thank TexasSarge
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you for taking the time to review the hotel. My apologies that your room was not ready when you arrived at the hotel. Our housekeepers do work diligently to get all of the rooms ready after a sold out night, but we obviously fell short on the day of your arrival. I will share your review with all of... More 

Ennis, TX
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 September 2014

Terry and Michael at the front desk were so friendly and concerned with my happiness I could not complain about anything. The room was clean and when my husband got ill they gave us the privacy he needed. The grounds were well kept. Pool clean. I just wanted more and bigger pillows but again I have never seen so much... More 

Thank BonnieEnnis_TX
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review

Thank you for taking the time to review the hotel. Terry and Michael will appreciate seeing their names mentioned. Our pool is a great place to relax. It is also heated so that winter guests can enjoy our beautiful pool. I hope to see you in the future when you visit Galveston. Sincerely, Kathleen Trindade More 

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Beachfront
About the property
  • Wheelchair Access
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Red Roof Inn Galveston - Beachfront/Convention Ctr. is conveniently located within walking distance of the Convention Center, restaurants and the Texas Gulf Coast. Many of the area's most popular attractions like Galveston Island Historic Pleasure Pier, Moody Gardens, the historic Grand 1894 Opera House, Schlitterbahn Waterpark, the Elissa sailing ship and the Strand National Historic Landmark District are quickly accessible. Whether for meetings, weddings, a Galveston vacation with the family or a romantic getaway weekend for two, the Red Roof Inn Galveston-Beachfront/Convention Ctr. will accommodate your needs efficiently, graciously and completely. Our hotel offers business services and conference center that will make it easy to hold a meeting or a memorable social event. All rooms are non-smoking and offer free WiFi, microwave & refrigerator, hair dryer, iron & ironing board and flat screen TV. Enjoy our continental breakfast in the lobby or relax in the sun by our outdoor pool. One well behaved family pet is welcome. ... more   less 

Additional Information about Red Roof Inn Galveston - Beachfront/Convention Center

Address: 5914 Seawall Blvd, Galveston, Galveston Island, TX 77551-5888 (Formerly Beachfront Palms Hotel)
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: $58 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Galveston - Beachfront/Convention Center 2*
Number of rooms: 151
Reservation Options:
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Also Known As:
Best Western Beachfront Hotel Galveston
Best Western Galveston
Galveston Best Western
Hotel Style:
#20 On the Beach Hotel in Galveston
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Galveston - Beachfront/Convention Center staff and other travellers.
9 questions
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Independence, Missouri
8 months ago
elgin il

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Questions? Get answers from Red Roof Inn Galveston - Beachfront/Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You might have a better time on one of the higher floors, and not on the side facing the pool”
 of 5 bubbles GeoffreyC372, 3 Nov 2016 | Read review
“The non-smoking rooms smelled like cigarettes....I'm sensitive to it...so that was unpleasant! ”
 of 5 bubbles GymJammer, 29 Sep 2016 | Read review
“"Pool view" is not necessarily accurate. All rooms are off outdoor walkways and the trees obscure your view of the pool.”
 of 5 bubbles lenorem2015, 27 Sep 2016 | Read review
“ROOM 329 is right next to the elevator so please ask them to move u elsewhere. people were a little loud coming and going to the elevator”
 of 5 bubbles MsLadii1, 27 Sep 2016 | Read review
“Cross at a light to get to the beach - traffic on Seawall is heavy.”
 of 5 bubbles debbiem636, 25 Sep 2016 | Read review
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