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My son forgot his wallet at this motel on May 12. It is now June 18 and he still does not have it.
The motel staff told us they have to send it by UPS in order to have a tracking number( not sure of...More
I must say I was very impressed with this location. Super clean & attractive, comfortable bed with nice linens, ceiling fan in the room, along with microwave & mini fridge. Breakfast was pretty good, especially the cinnamon rolls!
A number of things happened during my stay that were annoying, but not major issues. But then one thing happened that pushed me over the edge to write this review.
-The AC was broken in my friend's room (kind of a necessity in Texan summers)....More
We choose this hotel over others and paid extra money because it has a pool. We were not notified about the closed pool at reservation or check-in. We chose a suite. The "Suite" is the same size as a regular hotel room. It was cramped....More
Thank Wes R
Response from IHGService, Guest Relations Manager at Holiday Inn Express GainesvilleResponded 4 April 2018
Hello Wes R,
First of all, thank you very much for your recent stay at our Holiday Inn Express Gainesville, TX. I am so sorry to see you did not enjoy your overall experience with us, especially with the bed, television, pool and customer service....More
Couples getaway weekend. We had fun but the stay was just ok. We asked for a king size bed and got two queens. We were headed to a concert so decided to just let it be. The room was clean and would serve its purpose....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express GainesvilleResponded 31 March 2018
Thank you for staying with us and for leaving a review. I am happy that the rooms worked for you stay. However, the bed type and the lack of hot water negatively affected your overall satisfaction, but I am happy that the manager...More