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Holiday Inn Express Frisco

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125 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Frisco
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Showing 122: English reviews
Tyler, Texas
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 August 2016 via mobile

Great location next to Stonebrier Mall, Frisco Rough Riders, Dallas Stars, etc. and all the shopping you could want. Nice hotel, clean, limited HD TV. Could use more channel selection as they have basic, but no channels like Nat GEO, Golf etc. Decent wifi.

Helpful?
Thank slmnsam1
Management response:

Thank you very much for your great review!! We are always excited to see our guests enjoy all that the area has to offer. I appreciate your feedback on our TV channels as it gives us more insight on our offerings. Once again, thank you for your comments. We hope to host you again next time you are in the... More 

Vancouver, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2016

TLDR: Unmade room, broken lock, incidental card charged for room instead of corp card, super bad communication. Arrive around 9pm to check in. First thing, not sure that I am walking towards the front entrance, because it is SO DARK. Horrible, nearly non-existant exterior lighting. Whatever, that's OK, I make it inside. Check in, go to my room. Open the... More 

Helpful?
2 Thank Josh M
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear Josh M, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We noticed that you opted not to receive a private message here in TripAdvisor. Should you need further assistance, please send details to IHGService@ihg.com along with your TripAdvisor username, contact... More 

Level Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 23 July 2016 via mobile

I have stayed in many hotels in US of A and around the world, small and large, family run B&B to international brand luxury resorts. This hotel is by far one of the worst that I have ever encountered. I have called ahead and confirmed that my requested bed type as I have booked is available prior to arrival at... More 

Helpful?
Thank Club2013
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear Club2013, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the negative experience you have had with your reservation. We apologize for any inconvenience this may have caused you. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in... More 

1 review
Reviewed 20 July 2016

I was put up at this hotel by my company for a business trip. The first room they put me had: 1- broken light bulb. 2- Busted door latch 3- Uneven loose bathroom floor tiles 4- mold in the shower/bat tub. Asked for a room change: no mold but still dealt with uneven and loose bathroom tiles. My stay was... More 

Helpful?
Thank Iba B
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear Iba B, Thank you for your review regarding your recent stay at Holiday Inn Express Frisco, TX. It is regrettable if the condition of the rooms you have received and the charges taken did not live up to your expectations. I would like to address this with you further. I have sent you a private message to obtain more... More 

Muskogee, Oklahoma
1 review
Reviewed 10 July 2016

Our room was filthy. There was a blue pill in one of the dresser drawers. We took pictures. The night clerk allowed us to change rooms and inspect the new room before moving. However, management nor corporate returned my phone call regarding the pill or the unclean room. I spoke with Lakesha Willams who stated she would call me back.... More 

Helpful?
Thank Kathy H
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear Kathy H, Thank you for your recent stay with us and for writing a review about your experience. It is regrettable that we were not able to execute an exemplary hotel stay experience due to unsatisfactory level of cleanliness and staff service. We are committed to providing our guests with the highest quality services and facilities. I am sorry... More 

Hinckley, Ohio
1 review
Reviewed 29 June 2016 via mobile

Our room was clean but that seemed to be it. The hallway carpets are terribly stained and the stairwells were filthy, walking over the same plate of food left there several days in a row even after calling customer service. Overflowing trash cans in the main area and dining room. Our room was not stocked with wash clothes, typically not... More 

Helpful?
Thank jschemmel
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear jschemmel, Thank you for bringing your concern to our attention. I’m very sorry to hear about your disappointment regarding the hallway and the service you received on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from... More 

Sarasota, Florida
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 27 June 2016

Stayed on fifth floor, facing north. Pros: -Attractive lobby -Nice breakfast room, food overall better than you typically find in this type hotel (free breakfast) -Front desk and other employees were friendly and efficient Cons: -One of the two elevators was broken most of our 3-day stay -Hallway carpet was badly in need of cleaning (not just vacuuming) -Housekeeping not... More 

Helpful?
Thank gpreston24
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear gpreston24, Thank you for your feedback regarding your stay at Holiday Inn Express Frisco, TX. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the lobby, breakfast and customer service. However, we’re sorry we fell below your expectation regaring the elevator, carpet conditon, housekeeping and the... More 

Lexington, KY, United Arab Emirates
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 June 2016

Our rooms were in great condition and were really comfortable. The lobby, breakfast area, and the meeting room were in great shape. The breakfast was awesome. The staff were delightful and very accommodating. The fitness room was the best I have used in a hotel of this kind.

Helpful?
Thank Ronda S
Reno, Nevada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2016

I had high hopes for this hotel since it looks so nice by the photos, appearances are deceiving. I'm not a picky person by any means but this hotel was horrible! I've never written a bad review but I hope this helps somebody else with their decision. Our room had everything from loose tiles, mold in the shower to the... More 

Helpful?
Thank HeatherV8
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear HeatherV8, Thank you for letting us know how your recent stay with us went. It is regretful to see that this visit was a disappointment, particularly with the maintenance on site being sub par and service received being a let down. I have sent you a private message to obtain more details about your stay. I look forward to... More 

Austin, Texas
Level Contributor
98 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 14 June 2016 via mobile

My husband had a conference in the area so we thought we'd add a day in the area and bring our daughter to have a mini shopping vacation. We sorely regretted our stay in this hotel. Pictures of the hotel show a bright, modern, new looking hotel and they are so deceiving. The interior is shabby and filthy. The carpet... More 

Helpful?
Thank readingrose77
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear readingrose77, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We are glad to know you liked the friendliness of our staff. Your positive feedback encourages our team members to work even harder and consistently delight our guests. On the other hand, we would like to apologize for the experience you had... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Frisco hotel is the newest addition to the North Dallas / Plano area. Our central location provides easy access to the Dr. Pepper Ball Park / Arena, FC Dallas Stadium, Strikz, Heritage Museum, Frisco Convention Center and so much more. Downtown Dallas, American Airlines Center, Cowboy Stadium, and Southfork Ranch are just a short drive away. Stroll through Central Park or shop 'til you drop at Stonebriar Mall, The Shops at Legacy and IKEA which provides you plenty of shopping, dining, and entertainment.Business travelers will appreciate that we keep you connected with our free wired and wireless high-speed Internet access, as well as copy and printer services in the 24-hour business center. Dr Pepper Snapple, Ericsson, and Siemens are just a few of the companies that call us home.Relax in your completely renovated room featuring a vibrant new contemporary look and thoughtful amenities, including a 40 inch flat panel TV, work station, mini refrigerator and microwave. If you’re hungry, you can head downstairs to our Suite Shop, which is open 24 hours. Enjoy a swim in our crystal-clear outdoor pool or energize in our full cardio Fitness Center. Whether planning a social occasion or a corporate meeting, our 1812 sq ft of meeting space and outside catering services will make your next event a success. Stay you and stay new with the Holiday Inn Express Frisco. ... more   less 

Additional Information about Holiday Inn Express Frisco

Address: 3400 Parkwood Blvd, Frisco, TX 75034-1968 (Formerly The Frisco Inn)
Region: United States > Texas > Frisco
Price Range: $134 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Frisco 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Holiday Inn Frisco (Plano/Stonebriar) Hotel Frisco
Frisco Holiday Inn
Holiday Inn Express Frisco Texas
Hotel Style:
#10 Business Hotel in Frisco
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Frisco staff and other travellers.
2 questions
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Gaffney, South Carolina
over a year ago
Cary, North Carolina
over a year ago

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Questions? Get answers from Holiday Inn Express Frisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid this hotel until they get their act together.”
 of 5 bubbles 751joshm, 2 Aug 2016 | Read review
“Check to see if their "transition" is done!”
 of 5 bubbles Kim197658, 9 Jun 2016 | Read review
“Take a room overlooking the main road”
 of 5 bubbles arunabhm2014, 6 Mar 2016 | Read review
“Top floor close to the elevator. There elevators are very quiet.”
 of 5 bubbles Mur018, 18 Jan 2016 | Read review
“5th floor is definitely quiet and the elevators were adequate to get us quickly.”
 of 5 bubbles larrys601, 13 Jan 2016 | Read review
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