We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Hotel is really nice but, elevator went out and we were on the third floor. The tub was slow to drain and there were three of us that needed to get ready to for a party after a long day at the Balmorhea State Park....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fort StocktonResponded 26 August 2017
Thank you for taking the time in posting a review about our property on TripAdvisor. I appreciate the high rating you gave us in terms of rooms and cleanliness.
However, I am sorry for the inconvenience you had with the elevators and with...More
So, yeah, not impressed with the service received at this location because I gave them a chance to make it right and they didn't. Otherwise, it was fine, but a hot room with five people in it isn't good.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fort StocktonResponded 20 July 2017
Thank you for your recent stay with us and reviewing our property. Please accept my sincerest apology for the discomfort you have experienced with your room due to the air-conditioner that is not working properly. I am also sorry for the level of...More
Tub had cracks/chips in it. Toilet seat wasn't the correct size. Pool was cloudy, with bugs (outside so they can't control that issue much), no hot tub. Room was warm, with loud wall unit, that felt a bit muggy. Stayed in another west Texas Holiday...More
When I checked in, the gentleman asked for my credit card and ID. I handed him my credit card and retired military ID card. He handed my military ID back to me and said,"I need to see a real ID. We don't accept that here!"...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fort StocktonResponded 24 June 2017
Thank you for taking the time to write a review of our hotel. I'm sorry to read that the service level of staff did not live up to your expectations. Please allow me to follow up on your concerns and have the opportunity...More
Hotel staff very friendly and helpful. Rooms were clean and comfortable, close and convenient to town. It is also convenient to Interstate travel, easy on easy off. Staff was helpful with dinner ideas and with things to do in the area.