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If Holiday Inn is looking for someone to ruin their brand - bring them here. Rooms were nasty. Not only was the housekeeping lousy (hair all over the place, etc), but my room had a Glade plug-in and a fragrance hockey puck in the vent...More
Needed a place to spend the night in the outskirts of Dallas and was looking for a decent hotel at a reasonable rate. Holiday inn express exceeded my expectations, spacious room with high ceiling, comfortable beds, excellent breakfast but above all things great personnel, attentive,...More
Response from Elijah R, General Manager at Holiday Inn Express Suites - DuncanvilleResponded 4 weeks ago
Thank you so much for taking the time to fill out a review, we appreciate the kind words. I will definitely share your comments with my staff they will appreciate it very much. The food next door is amazing! We are very much so enjoying...More
My family and I was very disappointed in the rooms and the service that we received at the Holiday Inn Express & Suites in Duncanville,Tx. This hotel is the worst IHG hotel that we have ever stayed in. The room they put us in the...More
Response from Elijah R, General Manager at Holiday Inn Express Suites - DuncanvilleResponded 3 weeks ago
I apologize again for any inconvenience you had during your stay, its my understanding you already spoke to guest relations and well as myself and they have already issued you points. If you have any further questions or concerns please feel free to reach out...More
I had pre-planned my stay as I was traveling home to El Paso from Maine so needless to say this was my last stop and I was ready to be home! Immediately upon entering I was amazed by how renovated and gorgeous the main entryway...More
Thank Tori M
Response from Elijah R, General Manager at Holiday Inn Express Suites - DuncanvilleResponded 18 May 2017
Thank you for your review and I will definitely share with my staff on the service side we are always working to get better. I'm happy to announce to you we are about to start a full renovation of our entire hotel rooms and public...More
I will never stay here again. The General Manager of the hotel has zero guest skills. I am a Holiday Inn Gol Card member so I stay at Holiday inn properties a lot. My experience with the GM of this property nearly cost Holiday Inn...More
Response from Elijah R, General Manager at Holiday Inn Express Suites - DuncanvilleResponded 28 April 2017
I'm very sorry you feel this way I assure you its my intention that every guest get the best possible service while staying at the hotel. If the apology and refund I gave you wasn't enough I apologize again and would welcome the opportunity to...More
USD 89 - USD 233 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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