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Crowne Plaza Hotel Dallas Downtown

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1,206 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Dallas Downtown
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Showing 1,136: English reviews
Lubbock, Texas
Reviewed 27 July 2015 via mobile

We had an awesome stay. I can not express enough how impressed I was with the entire staff. Everyone was so helpful. Brooke is the best!!!We had a club room with an amazing view. The hotel is older but it still had a great vibe to it. This is our new place to stay when we are in Dallas.

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Helpful?
1Thank travelbugO1
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear travelbugO1, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your lovely five star review. We are very glad that you loved your stay, our location, our staff and the vibe of our hotel. Thank you again for staying with us. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne...

McKinney, TX
Reviewed 25 July 2015

My son and I had Mavs tickets so we thought it would be fun to stay in downtown but the money for such a thing is always an issue. Out of the blue my sister gave us a voucher she had earned for up to a certain amount for a hotel room so bingo we were in. We looked and...

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Helpful?
Thank stonesbutterfly
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear stonesbutterfly, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions with all of us. We are sorry you found issue with your stay and would only recommend staying with us if you can find a good deal. We strive to give each guest all the comforts of home, and all of...

Greater Melbourne, Australia
Reviewed 24 July 2015

Hotel is good value in Downtown just around the corner from the JFK Grassy Knoll and Museum. Not a place for shopping al too far away. Close to DART station but be careful if travelling at night as it does become a little seedy. Breakfast was OK too staff helpful and valet parking available. Standard room cosy but quiet. Nightclub...

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Helpful?
Thank Gallen999
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Gallen999, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. We are glad you enjoyed your stay with us even though there is not alot of shopping in the area within walking distance. Did anyone tell you about our complimentary shuttle to North Park Mall? Thank you again for staying...

Darwin, Australia
Reviewed 23 July 2015

Whilst this hotel is a bit dark and aged in the interior, it is well placed in the city, has a guest laundry, free wiifi and a great breakfast service. It is walking distance from a number of good local restaurants, the Book Depository and Hop on hop off bus stop.

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Helpful?
Thank Vouky1
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Vouky1, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your wonderful four star review. We appreciate your comments and are so very glad that you enjoyed your stay with us, especially the location. Thank you again for staying with us. We wish you many happy returns. Sincerley, Brian Angerer Front Office Manager Crowne...

Puerto Varas, Chile
Reviewed 22 July 2015

I want to start of by saying Mayuri saved by family's sanity the day we arrived. After having traveled more than 18 hours from Chile with 2 children under 3, she got us into a room as quickly as possible. We were first told by a very smug employee that we would have to wait until the standard 3 pm...

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Helpful?
1Thank Travelbug6476
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Travelbug6476, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your great review. We are sorry that you had such a rough beginning of your stay and so many problems with our complimentary shuttle service. We are glad that you did enjoy your stay overall and especially the services of Mayuri and Trip. Thank...

Williamstown, Australia
Reviewed 21 July 2015 via mobile

The hotel was lovely. Found the bed very comfortable and shower was good. Dallas is larger than i thought so nothing is very close walking distance. But definitely enjoyed my stay and would stay again.

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Helpful?
Thank georgie874
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear georgie874, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your review of our property. We are glad you enjoyed your stay with us, and would like to let you know there are tons of activities within walking distance of our property including museums, aquariums, historical sites and much much more. Thank you again...

Reading, Pa
Reviewed 16 July 2015 via mobile

If you want things around the hotel this is not the place to stay. Did not feel comfortable walking in any direction from the front door. Room was ok, very dark. Front desk refused to assist me with modifying a room charge that was not big deal. Very dated. Price is right if you are staying only for a bed...

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Helpful?
1Thank Chrisbo45
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Chrisbo45, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions with us. We are sorry you did not enjoy your stay with us and the area around our hotel. Though appearances may be deceiving, the area around our property is as safe as any other area of Dallas, and is heavily...

Sydney, Australia
Reviewed 15 July 2015

The lobby area is fine and you could almost think this is going to be a nice hotel. However, the hallways are grubby, the dining area is dark and dingy and the food substandard. The pool area is dirty, the pool furniture mostly broken, the pool water cloudy and had clumps of hair floating around. I don't know what is...

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Helpful?
Thank Gerard F
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Gerard F, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate all of our guests honest feedback, and wish we had known prior to your departure how you felt about our location. When given the opportunity, we would love to turn any guests stay from a negative to a...

Bristol, England, United Kingdom
Reviewed 13 July 2015

Hotel is an excellent location in downtown Dallas. It's very close to the JFK Museum and other attractions within downtown. What a little dated the room was large and comfortable I'm very clean. Parking in the garage next door is $16 per night and it was not a problem to leave the car parked there after checkout. There is no...

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Helpful?
Thank Matt B
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Matt B, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your woderful five star review. We appreciate your comments and are glad you enjoyed your stay with us. Again, thank you for staying with us and we hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Houston, Texas
Reviewed 12 July 2015

I have three great things to say about this establishment. One is Micheal the Front Desk Supervisor was Fantastic, The valet guys were very friendly and helpful as well as your housekeeping staff. Now that I got that out of the way. Don't let the overall hoopla in the downstairs area fool you because once you get on the elevators...

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5Thank Tiffani H
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Though I am regularly in meetings with upper management and ownership of the Crowne Plaza Dallas Downtown, there is no reason for anyone to screen my calls. In most circumstances, my professional service staff is able to assist most of our guests with their issues, when and if such arise. Though I am sorry that the crowd at the pool...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202-3126
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: $147 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5