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Crowne Plaza Hotel Dallas Downtown

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1,155 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Dallas Downtown
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Showing 1,090: English reviews
Longview, Texas
Reviewed 31 July 2015

Awesome staff and very friendly. Great location. Room service was very quick and the meal was delicious. Hope to be able to go stay there again. I will definitely be recommending this hotel to my friends, family and coworkers!

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Helpful?
Thank pamlabay
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear pamlabay, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your great four star review. We are happy that you enjoyed your stay with us and can recommend us. We also appreciate you sharing your experience with us. Thank you again for staying and we wish you many happy returns. Sincerely, Brian Angerer Front...

Henderson, Texas
Reviewed 30 July 2015

was able to book a room here on less than one hour notice. Room was ready , clean and the hotel was in great shape. The staff was courteous and helpful when asked about suggestions for food. Visited the on site bar and had a good experience there as well. Valet parked the cars out of sheer convenience and had...

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Helpful?
Thank Stacy J
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Stacy J, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We are glad you enjoyed your stay and appreciate you sharing your experience with all of us. Thank you again for staying. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Sydney
Reviewed 28 July 2015

A nice enough hotel. Not overly flash. Position is not bad. Best thing is proximity to the tram that connects to the airport. The staff were helpful and friendly. The cost was quite reasonable. I would recommend it.

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Helpful?
Thank Nemothelonely
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Nemothelonely, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are glad that you found us convenient and friendly. Thank you again for staying with us and for sharing your experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Blanchard, Oklahoma
Reviewed 28 July 2015

My husband and I had a nice stay at The Crowne Plaza Hotel Downtown. Our room was not ready at the 3pm check but it wasn't a big deal. There is a nice lounge to get a cold drink and relax while waiting. When our room was ready the gal from the front desk came and got us. I thought...

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Helpful?
Thank Vicki H
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Vicki H, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your nice four star review. We are glad that you enjoyed your stay and a cold drink while you waited for your room. We are sorry for any delay in preparing for your arrival and any inconvenience it may have caused. Thank you...

Lubbock, Texas
Reviewed 27 July 2015 via mobile

We had an awesome stay. I can not express enough how impressed I was with the entire staff. Everyone was so helpful. Brooke is the best!!!We had a club room with an amazing view. The hotel is older but it still had a great vibe to it. This is our new place to stay when we are in Dallas.

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Helpful?
1Thank travelbugO1
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear travelbugO1, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your lovely five star review. We are very glad that you loved your stay, our location, our staff and the vibe of our hotel. Thank you again for staying with us. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne...

McKinney, TX
Reviewed 25 July 2015

My son and I had Mavs tickets so we thought it would be fun to stay in downtown but the money for such a thing is always an issue. Out of the blue my sister gave us a voucher she had earned for up to a certain amount for a hotel room so bingo we were in. We looked and...

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Helpful?
Thank stonesbutterfly
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear stonesbutterfly, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions with all of us. We are sorry you found issue with your stay and would only recommend staying with us if you can find a good deal. We strive to give each guest all the comforts of home, and all of...

Greater Melbourne, Australia
Reviewed 24 July 2015

Hotel is good value in Downtown just around the corner from the JFK Grassy Knoll and Museum. Not a place for shopping al too far away. Close to DART station but be careful if travelling at night as it does become a little seedy. Breakfast was OK too staff helpful and valet parking available. Standard room cosy but quiet. Nightclub...

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Helpful?
Thank Gallen999
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Gallen999, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. We are glad you enjoyed your stay with us even though there is not alot of shopping in the area within walking distance. Did anyone tell you about our complimentary shuttle to North Park Mall? Thank you again for staying...

Darwin, Australia
Reviewed 23 July 2015

Whilst this hotel is a bit dark and aged in the interior, it is well placed in the city, has a guest laundry, free wiifi and a great breakfast service. It is walking distance from a number of good local restaurants, the Book Depository and Hop on hop off bus stop.

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Helpful?
Thank Vouky1
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Vouky1, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your wonderful four star review. We appreciate your comments and are so very glad that you enjoyed your stay with us, especially the location. Thank you again for staying with us. We wish you many happy returns. Sincerley, Brian Angerer Front Office Manager Crowne...

Puerto Varas, Chile
Reviewed 22 July 2015

I want to start of by saying Mayuri saved by family's sanity the day we arrived. After having traveled more than 18 hours from Chile with 2 children under 3, she got us into a room as quickly as possible. We were first told by a very smug employee that we would have to wait until the standard 3 pm...

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Helpful?
1Thank Travelbug6476
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Travelbug6476, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your great review. We are sorry that you had such a rough beginning of your stay and so many problems with our complimentary shuttle service. We are glad that you did enjoy your stay overall and especially the services of Mayuri and Trip. Thank...

Williamstown, Australia
Reviewed 21 July 2015 via mobile

The hotel was lovely. Found the bed very comfortable and shower was good. Dallas is larger than i thought so nothing is very close walking distance. But definitely enjoyed my stay and would stay again.

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Helpful?
Thank georgie874
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear georgie874, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your review of our property. We are glad you enjoyed your stay with us, and would like to let you know there are tons of activities within walking distance of our property including museums, aquariums, historical sites and much much more. Thank you again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: $115 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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