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The Crowne Plaza is located downtown near a number of attractions and is convenient for that. The room was clean and quiet. The restaurant is very lacking in terms of food and service. I ordered a hamburger and was never asked if I wanted any...More
just 3 blocks walking to convention center, restaurant on-site made breakfast convenient, I included breakfast in my reservation, bed comfortable & clean, staff very attentive & helpful, luggage storage was easy & employee helpful.
1 Thank fabfemale40
Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 25 August 2017
I'm so happy that our helpful and attentive staff could help make your stay wonderful! Thanks for the notes about our clean and comfortable rooms. I appreciate you taking time to leave us a review.
Michael Renner, Front Desk Manager
The majority of the reason for my positive review of this hotel (and my rating) is the exceptional reception staff member Alexander, who greeted us on arrival and looked after us throughout our two night stay. He was charming, efficient, professional and exuded the very...More
The Staff is very friendly and kind. I noticed that a mistake was made on my billing. I call the hotel and spoke to a member of the management team and they took care of the problem right away. When I checked this stay I...More
When you book a room at a Crowne hotel, you think that the rooms should be decent and ammenities would be acceptable. I give one star to the front desk staff. I give zero to the rest of the hotel in it's entirety. Buffet breakfast!...More
Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 3 days ago
I'm sorry to hear your stay here wasn't what you hoped it to be. I apologize for any miscommunication with the parking. When it comes to the smell, I assure you we thoroughly clean the rooms between visits as well as general upkeep. Your feedback...More
USD 117 - USD 236 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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