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I've stayed here on business multiple times, never had an issue. As a chizzler business traveler I can look past the mounds of garbage in the stairwells, dirty carpet, ducked taped tv remote, you get the idea......but I draw the line at being a free...More
2 Thank sweetbabies2
Response from Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - TollwayResponded 8 July 2015
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be retraining our staff on the importance...More
I have stayed at this hotel twice in the last three months. This is a good hotel with great value for the price. The location in Addison on the Tollway is very good with numerous good restaurants within a mile or less from the property....More
1 Thank Joe V
Response from Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - TollwayResponded 17 December 2014
I appreciate you taking the time to write such a nice review of the hotel. It's great to hear that you enjoyed our location close to many restaurants, and that the night attendant was able to check you in quickly. The staff and I are...More
I didn't think a chain could be a step down from Extended Stay, but this is. This is the bare minimum. The tub coating was peeling. The room had been smoked in. There were cigarette burns on bathroom fixtures. Staff was new and slow, but...More
This property is inexpensive for the Dallas area, but there is a reason. The rooms need some serious updating. The bathroom in my room had extensive mold around the bathtub and what looked like cigarette burns on the counter top.
The room also had an...More
Response from Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - TollwayResponded 7 November 2014
Thank you for taking the time to write a review of your stay. I sincerely apologize that your room had severe cleanliness issues and an odor. In response to your review, I will be working with my housekeeping staff to deep clean our rooms. As...More
there is only two clerks here that are helpful and i have stayed on property five months.
Will review again next month.this is the property located by racetrack gas
Gas station off trinity mills by tollway.More
Thank mark h
Response from Manager_11525, General Manager at Crossland Economy Studios - Dallas - North Addison - TollwayResponded 4 November 2014
Thank you for your recent review of your stay. I regret to read that you have only received helpful service from two of our staff members. In response to your review, I will be working with my staff to review our customer service standards to...More