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Sheraton Dallas Hotel

PricelineUSD 162*
View Deal
#43 of 201 Hotels in Dallas
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 241*
USD 162*
Great Deal
USD 229*
USD 229*
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Sheraton Dallas Hotel
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2,606 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Dallas Hotel
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Showing 2,533: English reviews
Adelaide, Australia
Reviewed 22 March 2015

The Sheraton Dallas Hotel is conveniently located next to the DART public transport system that connects with the airport. Check in to the hotel was simple and easy, the staff were very helpful and courteous. We had a 'Junior Suite' room, the rooms décor and furniture was somewhat dated; and looked as though it had the same amount of furniture...

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Helpful?
Thank Ben W
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Ben W, We’re pleased to know you enjoyed our location, our Sheraton Club Lounge, and your stay with us throughout the holidays. We do not have refrigerators in our rooms, however we do offer refrigerators for $20 for the duration of your stay. We invite you to return to the hotel for another great experience in the future. Sincerely,...

Reviewed 21 March 2015

Unfortunately, there is nothing good I can stay about my stay at the Sheraton Dallas. We finally got to checkin to our room at 1030pm after waiting 6 hours on the floor in the lobby. No refreshments or food were offered. Staff were rude and not willing to help out. Rooms were dirty (hairs on the floor and bench top...

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Helpful?
Thank Chezzz08
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Chezz08, We apologize for the issues you experienced during your stay. We have shared your review with the housekeeping and front desk teams so that they can connect with their teams and avoid these issues in the future. We’re sorry to know that you did not enjoy our restaurant. There are many restaurants nearby at the Plaza of the...

Houston, Texas
Reviewed 20 March 2015

The Dallas Sheraton was much nicer than I had been expecting. From the outside, it is one of the older hotels in downtown Dallas, and I had never really considered staying there when planning trips to town. I stayed recently only because I was attending a business conference held in the hotel, and was pleasantly surprised. It appears to have...

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Helpful?
Thank Wedgewood
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Wedgewood, Thank you for sharing your review with us. We are pleased to know that we exceeded your expectations and that you enjoyed your stay with us. We invite you to return for another comfortable and enjoyable experience the next time you journey to Dallas. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Reviewed 20 March 2015 via mobile

Went here for our 11 year anniversary. Check in great and the room was great, but the brown water coming out of the shower the next morning NOT ok. Beds were comfortable and we loved the view. Wish the parking was a bit closer had to walk a bit all our stuff.

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Helpful?
Thank Dolphin2030
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Dolphin2030, We apologize for the issue you experienced with the shower water. Back in January we were upgrading our boilers and we are sorry that this affected your stay with us. Also, we have a secondary parking garage under the hotel if you prefer not to park on the convention side of the hotel. We invite you and your...

Indianapolis, Indiana
Reviewed 19 March 2015

I had a Jr Suite at the Sheraton Dallas. The room was plenty big and would be great for having a 3-5 people over for a meeting or drinks. However the bathroom was super small. I mean I don't think it could be smaller. Think tiny. The gym was the best hotel gym I have ever seen. It beats out...

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Helpful?
1Thank IndyDanVan
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello IndyDanVan, We are pleased to know that you enjoyed your suite and our Sheraton Fitness Center. We take a lot of pride in our gym and we’re glad that you were able to recognize how special it is. We invite you to return to the hotel the next time you journey to Dallas. Sincerely, Ted LePak Brand Reputation Manager...

Orange, California
Reviewed 19 March 2015

After reading the reviews I was a bit hesitant to book at this Sheraton location. But after our stay, I am glad I didn't let the reviews sway my decision. We were in the North Tower Club Room, floor 27. Our room was spacious, quiet and clean. We had a nice view of the city from our room. There were...

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Helpful?
Thank jessc2078
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello jessc2078, Thank you for sharing your review with us. We are pleased to know that you enjoyed our Sheraton Club Lounge, Draft, and your spacious, quiet, and clean room. We invite you to return for another great stay the next time you journey to Dallas. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Dallas, Texas
Reviewed 19 March 2015

I travel to Dallas weekly for business purposes, and the Sheraton Dallas Hotel is my preferred hotel. The rooms are spacious and clean, the location is ideal (I walk to work), but most of all, the staff in the Club Lounge always make my stay pleasant. Carolyn is fantastic! Ron goes above and beyond. He welcomes all frequent visitors by...

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Helpful?
1Thank Sarah J
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Sarah J, We are very excited to know that you’ve made us your preferred hotel! We’ve shared your review with our Club Lounge team and we will reward them for their outstanding service. We value our platinum guests and we look forward to welcoming you back to the hotel. If you ever need anything, please feel free to connect...

San Antonio, Texas
Reviewed 16 March 2015

Stayed 2 nights this weekend. We arrived late and the front desk was very accomodating. I belive her name was Mikali. Thank you for all the help. Room was excellent. We had the 2 bed Executive Suite on the 9th floor. It was perfect size for 4 people. Everything was clean and nothing to complain about. Maybe put more trash...

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Helpful?
Thank Tony V
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Tony V, Thank you for sharing your experience with us. We are pleased to know that enjoyed your executive suite and your drinks at Draft. We hope that you will return to the hotel and have many more great experiences with us in the future. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Tallahassee, Florida
Reviewed 16 March 2015 via mobile

I am here on business and had a horrible check in process as there was confusion with the front line person regarding charging my personal card for business. Upon speaking with Lauren the manager (after I had asked for one several times) she swiftly righted my problem and later allowed me to check back in. Once my colleague arrived Jason...

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Helpful?
Thank Rachel G
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Rachel G, Thank you for sharing your review with us. We apologize for the wait and the confusion you experienced but we are pleased to know that our front desk team was able to resolve your issues quickly and in a helpful and friendly manner. We invite you to return to the Sheraton Dallas again in the future for...

Reviewed 16 March 2015 via mobile

Our first day at the Sheraton was great. After finally arriving, our first stop was the The Draft lounge. The food was amazing and our server, Jessica, was the best! Being new to the area, she provided us with a wealth of info on attractions and other great eats. Great experience!

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Helpful?
Thank Chris T
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Chris T, Thank you for taking the time to sharing your review with us. We are pleased to know that you enjoyed your experience at Draft and that you found Jessica to be friendly and helpful. We invite you to return to the hotel again in the future for another excellent stay with great service. Sincerely, Ted LePak Brand...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: $244 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adamsmark Hotel
Adam Mark Dallas
Dallas Adam Mark Hotel
Hotel Style:
#25 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel staff and other travellers.
25 questions
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Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Center tower appears to be newer and clips level is better yet.”
zpalm, 24 Apr 2017 | Read review
“Large hotel - if you are a starwood guest, request the center tower floors 1-28 (as the lounge is on the 27th floor)”
simonn188, 19 Apr 2017 | Read review
“A little noisy close to the elevator, high rooms have a nice view.”
Blyst, 15 Apr 2017 | Read review
“Main tower (where the fitness center is located).”
AmyCroson, 14 Apr 2017 | Read review
“The higher you are the less hum of traffic you will hear.”
BobberWatcher, 10 Apr 2017 | Read review
5 of 5
Priceline
USD 162* /night
View Deal
Expedia.comUSD 229
Sheraton.comUSD 229
TripAdvisorUSD 229
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*Disclaimer
Prices are for 1 room, 2 adults
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