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Sheraton Dallas Hotel

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#41 of 200 Hotels in Dallas
Certificate of Excellence
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2,470 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Dallas Hotel
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Showing 2,401: English reviews
Minnesota
Reviewed 4 November 2014

We stayed 3 nights in an Executive Suite room which was huge! It had a separated living room with couch, chair, ottoman and TV and the bedroom had 2 beds and a desk with chair and also was a very large room. At checkin I tried to get a free upgrade to club level which they were not able to...

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Helpful?
Thank Julie T
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Julie, Thank you for sharing your review with us. We are pleased to know that you enjoyed your executive suite and we invite you and your family to return to the hotel again in the future for another great stay. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Greenville, Texas
Reviewed 3 November 2014 via mobile

Parking and wifi here are outrageous! The pillows were stained yellow, there was blood on the pillowcases and sheets, we had to wait 15 minutes to get and drop off valet. We went to the unimpressive pool (from pictures it looks amazing) 15 minutes after it opened to find every chair covered in dirty towels and nowhere to even sit....

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Helpful?
Thank tammi c
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Tammi, We apologize for your experience and the issues during your stay with us. We have looked into your review and those pillows have been thrown out and replaced with new ones. If you return to the hotel in the future, please connect with me directly at ted.lepak@sheraton.com. I will personally look into your experience and make sure your...

Alexandria, Virginia
Reviewed 2 November 2014

Very comfortable beds and loved the many food options within the hotel (especially the bar lol). The view from the club level is amazing so it's a must for breakfast. Nothing like a great view while sipping on complimentary coffee and delicious breakfast. Price was good too, not too bad,

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Helpful?
Thank Nicoya-Americano85
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Nicoya-Americano85, We are pleased to know that you enjoyed our Sheraton Suite Sleeper beds, our restaurants, and our Sheraton Club Lounge. We invite you to return to the hotel in the future for another great experience in a solid location with spacious rooms. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Media, Pennsylvania
Reviewed 31 October 2014

I stayed here for 3 nights in October. I had numerous problems with my credit card being overcharged. When I complained I was pushed from one person to the next, even though i repeatedly asked to speak to the general manager. I never did get to speak to the GM. The Sheraton Dallas knows nothing about good customer service. They...

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Helpful?
Thank Patty P
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Patty P, Please accept our sincere apologies for the inconveniences you experienced during your stay with us. We have looked into the details of your stay, and as you stated in your review we have taken care of your charges. Please be assured that we will share all the details of your stay with our team members, so that...

Waterford, New York, United States
Reviewed 30 October 2014

I travelled to Dallas last weekend for a conference and had the pleasure of staying at the Sheraton in downtown Dallas. Everything was top notch. The staff was very friendly and very helpful. There was nothing but pleasant surprises around every turn, including a terminal where I could print my plane ticket before I left for the airport, a beautiful...

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Helpful?
Thank Michael B
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Michael B, Thank you for sharing your review with us. We are very pleased to know that your stay with us was the best you’ve had in a while. I’m glad that I was able to help ensure your stay went smoothly and address all of your concerns. We look forward to welcoming you back for another great stay...

Boston, Massachusetts
Reviewed 29 October 2014 via mobile

The room I was staying in is clean, if a bit old. The space feels a little small. (We were staying in king bed room). Restaurant service level is a crapshoot. We got great service and meal in one meal, and so so experience during other meal.

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Helpful?
Thank Chi C
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Chi C, We appreciate you taking the time to share your review with us. If you would like a larger room in the future, you can request a larger room or a suite when you book your next stay. We invite you to stay with us again the next time you journey to Dallas. Sincerely, Ted LePak Brand Reputation...

Fort Lauderdale, Florida
Reviewed 29 October 2014

I have stayed here roughly 50 nights over the last three months and my experience has been excellent. The service has been great, the location great and the rooms comfortable. In particular, I would like to cite Amy K, a front desk supervisor, who has been a huge credit to the hotel and to the Sheraton brand.

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Helpful?
Thank RTK2000
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello RTK2000, Thank you for sharing your review with us. Thank you for your loyalty to the Sheraton Dallas and the SPG brand. We are pleased to know that you have enjoyed your stays with us and we look forward to welcoming you back to hotel in the future. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Grand Prairie, Texas
Reviewed 29 October 2014

I handled my booking details with Crystal and she treated me with world class customer service! If you ever need anything while you are there please speak to her! she is truly an angel and will make sure everything you need for your stay is well accommodated for! thank you crystal for your above and beyond customer service!

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Helpful?
Thank David E
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello David E, We are glad to know that Crystal made your stay both special and memorable. We will make sure Crystal receives acknowledgement for her thoughtful service and we look forward to welcoming you back to the Sheraton Dallas in the future. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Reviewed 29 October 2014

I stayed at this hotel the evening of August 29th, 2014. When I attended a social gathering in the hotel that evening a misunderstanding occurred between myself and the wait staff. I was frustrated at my inability to effectively communicate my problem and obtain a resolution. Sheraton employee Sara Marie stepped up and immediately fixed the problem and made me...

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Helpful?
Thank Don D
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Don D, Misunderstanding can be very frustrating and we apologize for any confusion you experienced. However we are pleased to know that Sara Marie was able to clear up the situation and resolve the problem. We have shared your review with management and we will be sure to commend Sara on her outstanding service. We thank you for the...

Singapore
Reviewed 28 October 2014

I have a good experience served by Ron @ SPG Club Lounge during my week stay at teh hotel. He was always welcoming and for someone alike me who had traveled around 16 hours to arrive - it definitely makes me feel at home. Great service, a gentleman who represents the corporate brand well on service sleeve.

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Helpful?
Thank Sxcaven
Sheraton D, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Sxcaven, We are pleased to know that you enjoyed your club lounge experience and that you were able to relax and enjoy yourself after a long day of traveling. We invite you to return to the Sheraton Dallas again and visit Ron and the Club Lounge for more great service and enjoyable experiences in the future. Sincerely, Ted LePak...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: $172 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adam Mark Dallas
Adamsmark Hotel
Dallas Adam Mark Hotel
Hotel Style:
#25 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel staff and other travellers.
21 questions
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Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is advisable to choose a room at a higher floof”
 of 5 bubbles 87angieh, 25 Nov 2016 | Read review
“Definitely ask to have a room away from the elevators with a view of the city”
 of 5 bubbles CoachDaddy85, 22 Nov 2016 | Read review
“Higher floors are quieter.”
 of 5 bubbles Spanishmedievalist, 9 Nov 2016 | Read review
“if you want a larger room pick a room with double queen beds otherwise the rooms are small.”
 of 5 bubbles michaelfN9587PN, 7 Nov 2016 | Read review
“If you have to stay here, get an upper floor”
 of 5 bubbles marcyt2014, 5 Nov 2016 | Read review
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