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Extended Stay America - Dallas - Market Center

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Extended Stay America - Dallas - Market Center
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107 Reviews from our TripAdvisor Community

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Showing 105: English reviews
Reviewed 1 week ago via mobile

My nephew had a severe accident and this was the only hotel that had a room available. There were so many conferences that week and all the other hotels were full. It was close to the hospital and it worked out alright. First problem was they were suppose to put us up till Monday but the hotel must have misunderstood;...

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Helpful?
Thank tdrenecker
Management response:

Thank you for your recent review of your stay. I am sorry to hear that you had an issue with your stay. In response to your feedback, I am coaching my staff accordingly. Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at DMC@extendedstay.com....

College Station, Texas
Reviewed 4 weeks ago

I was booked into this hotel for business travel. The room was filthy. There was debris on the mirror, the bed was not clean, and the room smelled of mold. I gave the front desk the tax exempt information twice and they even printed the state tax exempt form out, yet I was still charged the tax.

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Helpful?
Thank ljnorwood
Management response:

Thank you for taking the time to write a review of your stay. The issue's you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am coaching my staff accordingly. Thank you very much for bringing this to our attention. Please do not hesitate to contact me directly, at DMC@extendedstay.com, should...

Oregonia, Ohio
Reviewed 28 October 2016

Clean hotel close to where i needed to be but service staff was less than helpful. I'm sure it may be different if you don't need to checkout early in the morning for a 6 am flight and their office doesn't open till 7 am. Person on staff at that hour isn't authorized to do anything.

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Helpful?
Thank clarkchada
Management response:

Thank you for your recent review of your stay. I am sorry to hear that you felt like our staff was of no service to you at check out. In response to your feedback, we are coaching our staff accordingly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please do not...

Reviewed 22 October 2016 via mobile

The rooms all smell, the hallways stink, the hotel staff has yet to be polite or helpful, they haven't had toilet paper since we got here (days ago), they never have breakfast (and I keep getting up earlier and earlier hoping to find they actually do ever order food. So far, it's a "no" and they have no apologies), the...

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Helpful?
Thank Ashlan B
Management response:

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for not meeting your expectations. To ensure that a situation like yours doesn't happen again, my team is working together to ensure we have all the necessary items stocked and training on better customer service. Your feedback is...

White Oak, Texas
Reviewed 13 September 2016 via mobile

My wife & I stayed at this hotel July 11th to September 9th. We rented by the month to get a better rate & for convenience to the clinic. We stayed on the top floor, 3rd, facing the back parking lot. Our room was clean & just right for our stay in Dallas for two months. We made a deal...

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Helpful?
Thank Hucksz12
Corpus Christi, Texas
Reviewed 11 September 2016

Kendra the clerk needed a personality but other than that everything from the outside in was amazing. Best place to stay especially for the money you pay. I would happily stay there again anytime I am in Dallas!

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Helpful?
Thank hrt2tch
Manager_11525, Manager at Extended Stay America - Dallas - Market Center, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It is great to read you enjoyed tour accommodation and the affordable price you paid. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Temecula, California
Reviewed 2 September 2016 via mobile

Nobody was at the front desk to check us in. We called all the #s available as well as the customer service line and no response. Other hotel guests in the lobby reported other guests walking away from the front desk because no attendant would show up. After 30-40 minutes, we found a hand written note from the manager to...

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Helpful?
1Thank Trojanray
Midland, Texas
Reviewed 8 August 2016 via mobile

Booked this hotel for my brother & me for his hospital visit because they had a 2 bedroom suite available. I was assured it was handicapped accessible. Yes,there are grab bars In bathrooms, but there are bathtubs, not roll-in showers as I was told. No handicap parking near back door. Kitchen has no dishes, utensils or coffee maker. You have...

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Helpful?
Thank Txlyn
Manager_11525, Manager at Extended Stay America - Dallas - Market Center, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you had so many issues during your stay. In response to your feedback, I would like to apologize that we didn’t have the room with a handicap room available . We do have dishes available for use and are on request as we will customize...

Reviewed 2 August 2016 via mobile

My boyfriend and I travel for a living. In four years of traveling, I've never had to switch hotels in the middle of the night...until now (8/1/16). I'm writing this from the Hilton Garden down the street. The Extended Stay employees were friendly, and that's the best thing I have to say. We stayed in room 111. We found loose...

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Helpful?
Thank Megan O
Manager_11525, Manager at Extended Stay America - Dallas - Market Center, responded to this review

Thank you very much for sharing your notes about your visit to Extended Stay America- Market Center. We appreciate all feedback and work hard to be sure all our guests take positive memories with them after staying at our properties. I'm sorry for your experience in Extended Stay America - Market Center. We apologize that the cleanliness of our hotel...

Paris, France
Reviewed 19 July 2016

AVOID THIS BLACK HOLE! Any 5 star reviews of this place are FAKE! It honestly deserves negative stars. The hotel reeks of garbage and filth, the breakfast is not a breakfast at all, because there is NONE. Unless a Nature Valley bar or an industrial, packaged muffin is your idea of a good breakfast. Often times there was nothing at...

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Helpful?
Thank Whit B
Manager_11525, Manager at Extended Stay America - Dallas - Market Center, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you had so many issues during the three weeks of your stay. In response to your feedback, I would like to point out that our breakfast is a grab-and-go breakfast and is available from 6-9:30AM in the lobby. We do have dishes available for use...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Meeting Rooms

Additional Information about Extended Stay America - Dallas - Market Center

Address: 2979 N Stemmons Fwy, Dallas, TX 75247-6102 (Formerly Extended Stay Deluxe - Dallas - Market Center)
Region: United States > Texas > Dallas
Price Range: $113 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Market Center 2.5*
Reservation Options:
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Also Known As:
Extended Stay Deluxe Dallas - Market Hotel Dallas
Extended Stay Dallas
Dallas Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Dallas - Market Center staff and other travellers.
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Questions? Get answers from Extended Stay America - Dallas - Market Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor was amazing. I did not hear any noise outside of my room.”
 of 5 bubbles hrt2tch, 10 Sep 2016 | Read review
“Ask for a room in the back, away from the highway out front.”
 of 5 bubbles L4444QJsimonb, 27 Dec 2015 | Read review
“Get a room that doesn't face the Interstate.”
 of 5 bubbles John30196, 5 Nov 2015 | Read review
“Look elsewhere.”
 of 5 bubbles bcbennett, 14 Jun 2015 | Read review
“don't go to this one”
 of 5 bubbles 724hillelb, 18 Jan 2015 | Read review
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