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InterContinental Dallas

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InterContinental Dallas
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747 Reviews from our TripAdvisor Community

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Showing 724: English reviews
Reviewed 10 June 2014 via mobile

The staff were extremely nice and helpful specially an Asian lady at the Club Lounge. Always smiling and providing Fabulous service. The rooms were recently renovated and we had a really nice view also! We will definitely come back to this hotel!

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Helpful?
Thank Sergio F
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Sergio F, Thank you so much for choosing to stay at the InterContinental® Dallas and for taking the time to provide us with such a glowing review. I am extremely happy to hear that you enjoyed our accommodations and Club Lounge and will be sure to relay your kind words to my team. We look forward to serving you...

Reviewed 10 June 2014

First, the most important parts of my stay here were excellent - the hotel and room were very clean and of good quality. The bed was very comfortable. They allowed me early check-in which was very appreciated. Air conditioning worked well and was very quiet. The bad parts: The room key did not work and I had to return to...

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Helpful?
1Thank APixarFan
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear APixarFan, Thank you for taking the time to provide us with such a detailed overview of your recent stay. I am pleased to hear that your overall experience was excellent but will be sure to look into the issues you addressed and speak with our shuttle driver as well as food and beverage department to discuss your concerns. In...

Blythewood, South Carolina
Reviewed 5 June 2014

Having stayed at this property, on another occasion, and was not impressed, we decided to give them another shot. I am glad that we did as the property has been updated and rooms and been updated since the last time I stayed there. Everything from check-in to check-out was great. The rooms are very spacious and clean. I would recommend...

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Helpful?
1Thank conley1234
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear conley1234, Thank you so much for taking the time to share your recent experience with us and for giving us another shot. I am extremely happy to hear that you were pleased with our renovation and found your visit to be a great one. However, I am sorry for the comments made regarding gift shop pricing. Unfortunately, the shop...

Reviewed 26 May 2014

Very nice hotel. The restaurant is very very good. Not your normal hotel restaurant/bar. The staff in the business center was helpful with printing/scanning/emailing documents. The hotel is walking distance from several restaurants; a short drive or Uber to the mall. They, unfortunately, are not close to downtown - so expect a $35+ Uber ride to downtown. We were there...

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Helpful?
Thank Always_local_food
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Always_local_food, Thank you so much for taking the time to provide us with some feedback regarding your recent stay. I am happy to hear that our location was a good fit for your convention and that you found found our business center staff helpful. I will be sure to relay the kind words to my team. We hope to...

Durant, Oklahoma
Reviewed 17 May 2014

Super easy check in, parking was tight. The staff was friendly. The only complaint I had was they were supposed to send a fruit plate and bottled water to my room. I asked if I could have it by noon, as I had a conference that started at one. I was told no problem. When the fruit hadn't arrived by...

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Helpful?
Thank BeachBatik
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear BeachBatik, Thank you so much for taking the time to provide us with an overview of your recent stay. I am happy to hear that you had an easy check in and found our staff to be friendly but would like to sincerely apologize for the problem you experienced with your fruit plate and bottled water. I will most...

Belcourt, North Dakota
Reviewed 15 May 2014

I was here for 4 nights just a couple weeks ago. The first night was fine only thing was the bed sheets seemed very stiff and every time I moved it sounded like paper crunching! The next day our fan/AC broke and we contacted the front desk and they said someone would look at it. That night when we returned...

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Helpful?
1Thank CA12382
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear CA12383, Thank you so much for taking the time to express your concerns and providing us with such a detailed overview of your recent visit. Please know that your feedback is much appreciated and all comments shared will be looked into immediately. I am extremely sorry to hear about the many issues you faced during your stay. I understand...

Millbrook AL, United States
Reviewed 14 May 2014

Our organization held its annual convention at the hotel. It's very difficult anymore to find a property that is essentially "all in one" for a major convention, and the this hotel fit the bill!! Our room (1523) was well accommodated, clean, and well kept. Each evening we discovered the ice bucket filled, and the bed turned down. The concierge lounge...

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Helpful?
Thank David R
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear David R, Thank you so much for choosing to stay at the InterContinental® Dallas and for providing us with such a detailed and wonderful review. It was an absolute pleasure to host you during your convention and I am extremely happy to know that you enjoyed your stay and had so many great things to say about our staff...

Albuquerque, New Mexico
Reviewed 8 May 2014

This hotel believes itself to be above the rest. There are fine wood and marble enhancements all around. They have fine employees, bell men and a concierge. However, there are just some small things that prevent a perfect review. First was the shower head. In a bathroom with marble tub surround and floors, it would seem that everything was top...

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Helpful?
Thank RolandFinn
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear RolandFinn, Thank you so much for taking the time to provide us with such a detailed overview of your recent stay. Please know that your feedback is much appreciated and all comments shared will be taken into consideration. I am happy to know that your overall experience was a pleasant one but sorry to hear that we fell below...

South Florida
Reviewed 7 May 2014 via mobile

I just spent 3 nights at this hotel and the front desk staff couldn't have been nicer! The room on the concierge level was immaculate and the breakfast in the concierge lounge was quite good with fresh berries, yogurt , meats, cereals and breads . One drawback- cabs to the airport are expensive so have the hotel arrange for the...

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Helpful?
Thank dhs13
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear dhs13, Thank you so much for taking the time to provide us with such wonderful feedback regarding your recent visit. I am extremely happy to hear that you enjoyed your accommodations, concierge lounge and that our front desk staff took good care of you, I will most certainly relay the kind words to my team. We hope to have...

Bloomington, Illinois
Reviewed 28 April 2014

I visited this hotel as part of a business trip to the Dallas area. The location was great, very close to dozens of restaurants and easy access to tollways and highways. The rooms are very nice and comfortable. They provide a basic level of wi-fi for free. They provide good service but do not hound you with people looking for...

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Helpful?
1Thank MUTigerInIL
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear MUTigerlnIL, Thank you so much for choosing to stay at the InterContinental® Dallas during your recent business trip and for taking the time to provide us with such wonderful feedback regarding your visit. I am extremely happy to hear that you enjoyed our location and accommodations and hope to welcome you again in the near future. Kind regards, Stefan...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Dallas is in Addison, a northern suburb between central and thriving Frisco and Plano. The Galleria Dallas and Addison s restaurant district are a few minutes away, and the Dallas North Tollway will have you in the city centre in half an hour or less. Must-see stops are the Nasher Sculpture Center and The Sixth Floor Museum at Dealey Plaza. ... more   less 

Additional Information about InterContinental Dallas

Address: 15201 Dallas Parkway, Dallas, TX 75001
Region: United States > Texas > Dallas
Price Range: $172 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Dallas 4*
Number of rooms: 529
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Also Known As:
Intercontinental Dallas Hotel Dallas
Dallas Intercontinental
Hotel Style:
#13 Spa Hotel in Dallas
#30 Luxury Hotel in Dallas
#69 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Dallas staff and other travellers.
3 questions
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Questions? Get answers from InterContinental Dallas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“no tips /unless you want to risk an ammonia leak”
 of 5 bubbles miltonn533, 28 Mar 2017 | Read review
“check priceline day of stay and sometimes you can find the rooms at half price!”
 of 5 bubbles MichelleEdmonson, 9 Mar 2017 | Read review
“I had a room on the south side, 12th floor, quiet and sunny.”
 of 5 bubbles Oko341, 1 Mar 2017 | Read review
“The hotel is a good one but needs some personnel management.”
 of 5 bubbles athomas4, 25 Feb 2017 | Read review
“Higher floors offer great views of lights and city.”
 of 5 bubbles cahnera, 10 Feb 2017 | Read review
5 of 5