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I stayed at this hotel in June 2017 for business along with 4 other co-workers. Everyone enjoyed their stay. Nice free breakfast. Staff is super nice and very helpful. Will stay here again when in town for business. Rooms were clean and housekeeping was accommodating.
Response from Barbara E, General Manager at TownePlace Suites Lake Jackson CluteResponded 24 July 2017
Thank you so much for the review. I am glad that you and your co-workers enjoyed staying with us. We look forward to seeing you next time you are in Clute.
rooms are horrible. there lots of mold in the bathroom and not very clean. rooms are also very small and a/c smells. the position of the tv is very odd, its to the left of the bed and i couldnt find a great view to...More
Thank james b
Response from Barbara E, General Manager at TownePlace Suites Lake Jackson CluteResponded 28 June 2017
Dear james b,
I would like to apologize about the experience you had at our hotel. We have already addressed this issue in the room. I will make sure that the T.V mount is operating properly, that it is pulling out from the wall and...More
I was not impressed by the service nor the cleanliness of this hotel. I arrived yesterday for a quick 2 day trip. I was given the tiniest "suite" I have ever seen! I asked if there was anything larger and was told that was the...More
Thank Patricia B
Response from Ashley B, Manager at TownePlace Suites Lake Jackson CluteResponded 4 June 2017
I would like to apologize about the experience you had at our hotel. You are correct this is below par service. We are doing everything in our power to make sure this does not happen to another guest. Please contact us so we...More
So we decided last minute to get a hotel room for the night after the power company had been working on restoring our power for 12 hours and still had no estimate of restoration. The front desk greeted us with sincere smiles and were completely...More
1 Thank A TripAdvisor Member
Response from Barbara E, General Manager at TownePlace Suites Lake Jackson CluteResponded 1 May 2017
Dear Felt like family, wonderful experience,
Thank you for the wonderful review. I am so happy you enjoyed your stay with us.
We had a pleasure at this hotel the bad experience was I pay cash for the night and the receptionist Ashley ask for a credit card because she told me it was a requirement for reservation, but she charged $100 dollars from my card,she never...More
Thank Alma V
Response from Barbara E, General Manager at TownePlace Suites Lake Jackson CluteResponded 25 April 2017
Dear Alma V,
I'm sorry that you had a bad experience with us. We do require a credit card on file when guest are paying cash, this is just for authorization and will drop off within 5-10 business days.
USD 125 - USD 196 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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