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Holiday Inn Express Cleveland

54 reviews
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Room & Suite (21)
Dining (4)
Pool & Beach (3)
Overview
  • Excellent66%
  • Very good27%
  • Average3%
  • Poor1%
  • Terrible3%
Travellers talk about
“very nice hotel”(4 reviews)
“front desk”(6 reviews)
“the young lady”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
2.5 Star Hotel
All hotel details
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (54)Write a Review
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1
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LanguageEnglish
33
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2
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2
Show reviews that mention
All reviewsvery nice hotelfront deskthe young ladypancake machinelast minute stopnext morningbed was very comfortablebiscuits and gravystay there againgreat breakfastwafflescleanlinessexpresswayclerkhousekeepingchain
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1 - 5 of 53 reviews
Reviewed 15 January 2018

It was a very nice hotel and close to the expressway, easy on easy off. The breakfast was about the same as other hotels offer. I do feel it is a little overpriced compared to what others charge in the area. I was surprised that...More

Thank Ron B
Hotel's Favourite
Reviewed 14 May 2017 via mobile

This is by far one of the best Holiday Inn Express Hotels I've EVER stayed in! Being a General Manager of an IHG hotel myself I know how difficult it can be in day to day operations. I can say I don't think I've ever...More

Thank Dana_Shirley
Reviewed 31 December 2017 via mobile

Dirty, not well kept, just plain trashy. We stayed here previously and they mischarged us but as IHG rewards members, we had a discount to use and decided to give them a 2nd chance. Bad choice. Room 307: large sticky black spots on carpet, torn...More

Thank John R
Response from IHGService, Guest Relations Manager at Holiday Inn Express ClevelandResponded 17 January 2018

Hi John R! Thanks for sharing your concerns. We're very sorry about the maintenance, cleanliness, and housekeeping issues that marred your stay. We understand that there's an expectation for service and experiences when you pay a certain price. This is why we always aim to...More

Reviewed 27 May 2017 via mobile

The hotel is fairly new. Nice, overall clean. On arrival the bed looked like someone had napped/rested on top of comforter & pillow. The toilet handle stayed down when flushed which means the water continues to run. Housekeeping arrived at about 8am and we weren't...More

Thank Terri A
Response from IHGService, Guest Relations Manager at Holiday Inn Express ClevelandResponded 11 June 2017

Dear Terri A, Thank you for staying at the hotel and for posting your review. Guest satisfaction is of the utmost concern to us and our hotel is committed to provide comfortable rooms and excellent service. I am pleased to note that you liked the...More

Reviewed 17 December 2016

Last minute stop for the night. We were very pleased with the cleanliness of the room. The bed was very comfortable. The breakfast was really good. We've not seen a pancake machine, as they are normally waffle. It was nice to have a pancake! We...More

Thank Shimmy2drums
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Laundry Service
Conference Facilities
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Self-Serve Laundry
Room amenities
Microwave
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
USD 84 - USD 120 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
USD 84 - USD 120 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
Add Photo Photos
Room & Suite (21)
Dining (4)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"Call Ahead"
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"great choice hotel"
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"Rooms facing east are away from motorway noise."
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"Hotel is very nice and clean, I booked based on high reviews and was received beyond excellent service."
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