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The hotel was not kept up to the typical Holiday Inn standards. The breakfast was often only warm, and we never had a hot cup of coffee the entire week. Staff was friendly, but it was not the typical atmosphere you get at a Holiday...More
Thank Michelle B
Response from Alpesh P, General Manager at Palace Inn BrenhamResponded 24 July 2016
Michelle B, Thank you for your feedback. We regret to read that you feel we have fallen short of your expectations. Please accept our sincere apologies. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the...More
I stayed at this hotel for one night for business. I checked in late night and left the following morning for a early meeting. After the meeting, I returned to the hotel around 9am to take a power nap before getting on the road. To...More
1 Thank LuraDee
Response from Alpesh P, General Manager at Palace Inn BrenhamResponded 11 May 2016
Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. You willingness to share your thoughts are appreciated. We are happy you enjoyed our breakfast and we hope you consider staying again as our guest as it is important to...More
Great hotel for a work related stay.
It was slightly different than what I am used to as there were two buildings. I happened to stay in the second building that did not have a reception desk just key cards to enter the property.
THIS WAS THE WORST HOLIDAY INN EVER. .We had a death in our family and some of us stayed here ,the rooms need to be up graded, phone did not work in my sisters room , rooms are way over priced was told one price...More
Response from IHGService, Guest Relations Manager at Palace Inn BrenhamResponded 16 February 2016
Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service and comfortable accommodations, however, we regret to read that in this case you feel we have fallen short of your expectations. We take comments...More
The door frame and doors to the room and the bathroom were badly chipped. One of the rollers on the desk chair was off and I nearly fell when I sat down. And, again, the pillows were too large too suit me. I guess I'll...More