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Comfort Suites Smyrna

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130 Reviews from our TripAdvisor Community

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Showing 129: English reviews
Skowhegan, Maine
Reviewed 17 February 2016

Having never been to Nashville, I called to inquire about location of hotel to downtown, Grand Ole Oprey, etc. I was told very quickly that they were not located downtown and then the man at the front desk hung up on me! In disbelief, I called back and asked his name, which he said was John. I told him that...

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Helpful?
Thank MCLUKEY
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will...

Reviewed 10 February 2016

Our grandson was bowling in a tournament at Smyrna. The team went up on Wednesday and we followed on Friday. They were all staying at the Comfort Suites in Smyrna. We checked and they had a vacancy. The young man that checked us in was not very personable. I don't think he spoke English very well. We got to our...

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Helpful?
Thank Retiredgrammy
Comfort Suites S, Guest Relations Manager at Comfort Suites Smyrna, responded to this review

Thanks for your review. We are delighted that you enjoyed your stay and a sleep over. We are currently working on training front desk staff members to better over social skills. We hope that you can give us another try.

Mexico, Missouri, United States
Reviewed 5 January 2016

The staff was nice enough, and the rooms were clean. Generally, that's all we're looking for in a quick stay on a road trip. The beds were firm, but that's really a preference thing. It was also pretty inexpensive considering we had to walk in instead of making a reservation.

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Helpful?
Thank Chris C
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

Perfect. See you next time.

Reviewed 28 December 2015

Hard beds yellow sheets and pillow cases Nasty smell in room book for 3 nights and I left after 1 night and went some where else, My 3 year old got sick after eating breakfest there. This place looks good from the out side but it's not really everything is so cheap even the coffee was nasty..

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1Thank LONNIE L
Reviewed 25 October 2015 via mobile

For me it's the staff that makes or breaks a hotel, and as my companion remarked, the staff here do not measure up. Examples: The front desk man at check-in was taciturn vs welcoming, responding to each question with a murmured "uh-huh" instead of "yes sir". At checkout a different young man was unable to split the bill, and said...

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Helpful?
Thank don l
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will...

Nicholasville, Kentucky
Reviewed 19 October 2015

We booked our room on Hotwire. After reading many reviews on Trip Advisor, we were very skeptical about staying at this hotel. However, we couldn't get a refund on our purchase and needed to stop in the area on our way home from Florida. We found the place easily and it was located near places to eat and shop. Check-in...

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Helpful?
Thank SarahSlush
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will...

New Concord, Kentucky
Reviewed 17 October 2015

I am a Choice Hotels Gold member and I have NEVER had an experience like the one at this hotel! I was VERY unhappy with the staff here.The night clerk/mgr. never acknowledged me as a member and they refused a 2PM check out asking me to accept 1:00 or 12:30. Okay no biggie, seems to be the norm now. Not...

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Helpful?
2Thank Evanna P
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will...

East Peoria, Illinois, United States
Reviewed 24 August 2015

We chose this hotel as it looked new and was located in a quiet location. Upon entering, I requested a room for the night with a senior discount. The fellow, dressed in jeans and a casual shirt, said, umm, they didn't have a discount. I walked out of the hotel and should have kept going. But, we were tired and...

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Helpful?
3Thank Nancy D
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will...

Reviewed 4 August 2015 via mobile

The room was not clean. I know that people have sex in hotel rooms, but I don't want my kids to open the dresser drawer revealing empty condom paper (I do not need evidence).The tub was dirty. The housekeepers did not pay attention to detail when cleaning this room. Bring your own blankets because it is obvious that they do...

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Helpful?
2Thank Antionette S
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will...

Reviewed 25 July 2015 via mobile

I stuck my neck out to persuade my group to drive out of their way and spend more money to stay at what I promised would be a 5 star experience, it was lower than a 1. Disgusting! Hot /stuffy corridor, then room. Food left in the refrigerator, floor not vacummed, bulb out of bathroom light, 2 quarter sized chips...

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Helpful?
3Thank Tony C
Comfort Suites S, Director of Sales at Comfort Suites Smyrna, responded to this review

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Meeting Rooms

Additional Information about Comfort Suites Smyrna

Address: 3001 Highwood Blvd, Smyrna, TN 37167
Region: United States > Tennessee > Smyrna
Price Range: $141 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Smyrna 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Comfort Suites Smyrna Hotel Smyrna
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Smyrna staff and other travellers.
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Questions? Get answers from Comfort Suites Smyrna staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the 3rd floor”
 of 5 bubbles wigley4rus, 2 Jan 2017 | Read review
“Quiet away from the highway”
 of 5 bubbles 245patm, 2 Oct 2016 | Read review
“Look for coupons at the Interstate reststops”
 of 5 bubbles CrestwoodChuck, 25 Mar 2016 | Read review
“Go some where else.”
 of 5 bubbles lonniel29, 28 Dec 2015 | Read review
“Go somewhere else.”
 of 5 bubbles evannap2015, 16 Oct 2015 | Read review
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