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Legacy Mountain Resort

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Legacy Mountain Resort
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339 Reviews from our TripAdvisor Community

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There are newer reviews for Legacy Mountain Resort
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Showing 338: English reviews
Reviewed 12 August 2016 via mobile

We arrived after 3 pm to a man cleaning our cabin he stated he had to do the downstairs.. we went upstairs to find a disgusting sheet set with some kind of bodily fluid, public hairs and dirt all over it. The carpet was filthy the bathroom was not cleaned properly and there were nails sticking out where the towel...

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Helpful?
1Thank Megan B
Management response:

Dear Megan B, On behalf of the staff, management, and myself, please accept our sincerest apologies for the issues you encountered during your stay with us. We wish to assure you that this is certainly not our typical guests’ experience. Your comments are very important to us. We always want to exceed your expectations and make your stay a comfortable...

Charlotte, North Carolina
Reviewed 6 August 2016 via mobile

We spent a long weekend at Legacy Mountain Resort. Our cabin was spotless, comfortable and the views were amazing! Close to everything in Gatlinburg and Pigeon Forge. Check out the BBQ restaurant that you pass on the way in, the food is great!

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Helpful?
Thank cbbeachbabe
Management response:

Dear cbbeachbabe, We wanted to thank you for sharing such positive feedback regarding your recent stay. Ol' Town BBQ is one of our lunch favorites, too. We’re honored to have shared the Smoky Mountain experience with you. Please do come back soon! Yours in hospitality, Amy P

Charlotte, North Carolina, United States
Reviewed 24 July 2016 via mobile

Grinder pump alarm went off for the first 48 hours and after it was turned off, raw sewage ran down our driveway the rest of the stay. The bathrooms by the pool were stopped up the entire visit and we had to walk back to our cabin every time our kids had to go to the bathroom .

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Helpful?
Thank Kristi K
Management response:

Dear Kristi K, We deeply regret the difficulties you experienced on your recent stay in our area. The Legacy Mountain Resort has several rental agencies that operate inside the resort and the cabin you stayed in is not rented through our company. The pool at the resort is under a different management company as well. Please accept my sincerest apologies...

Boston, Massachusetts
Reviewed 9 July 2016

This place was just amazing. Something out of a movie. Beautiful views, amazing housing full of everything you need to enjoy the beauty of nature and make you feel like part of it. Great space and great staff.

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Helpful?
Thank TravelboyJC
Management response:

Dear TravelboyJC, Thank you for taking the time to leave a review on your recent stay. We are thrilled we were able to meet your expectations and you enjoyed your time with us. We strive to make every stay a pleasant one and genuinely appreciate you choosing us for your Smoky Mountain vacation. We look forward to the opportunity to...

Saint Louis, Missouri
Reviewed 5 July 2016

Cabin was nice, needs a deep cleaning. Turned on the ceiling fans and dust went everywhere! The place just needs a light more of a quick clean between families showing up for vacation! Also the Legacy Mountain Resort might want to spend some time and clean up the pool area, looks a little run down and nothing like the pics...

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Helpful?
Thank 328eric
Management response:

Dear 328eric, We deeply regret the difficulties you experienced on your recent stay in our area. The Legacy Mountain Resort has several rental agencies that operate inside the resort and the cabin you stayed in is not rented through our company. Please accept my sincerest apologies on behalf of our area. We hope to have the opportunity to make a...

Papeete, null, French Polynesia
Reviewed 2 July 2016

Cabin was awesome, clean, brilliant view. hot tub, jacuzzi bath,2 bathrooms, loft bed. one king bed, one pull out couch,full kitchen No one office to check in or out but trusted us over the phone to finish up.wifi. AC ,just right

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Helpful?
Thank Rosanna T
Management response:

Dear Rosanna T, We wanted to thank you for sharing such positive feedback regarding your recent stay. We’re honored to have shared the Smoky Mountain experience with you. Please do come back soon! Yours in hospitality, Amy P

Nauvoo, Alabama
Reviewed 24 June 2016 via mobile

Worse cabin stay we have ever encountered. All issues could have been avoided if housekeeping had reported all problems in a walk through of the cabin before we arrived. We requested another cabin and were told we were stuck with the one we were in. Air in main living quartered did not work. Temperatures ranged from 85 to 89 degrees...

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Helpful?
Thank worden1957
Management response:

Dear worden1957, We deeply regret the difficulties you experienced on your recent stay in our area. The Legacy Mountain Resort has several rental agencies that operate inside the resort and the cabin you stayed in is not rented through our company. Please accept my sincerest apologies on behalf of our area. We hope to have the opportunity to make a...

Elvis' Homeland
Reviewed 13 June 2016

I booked Cabin 45 Legacy Views and a Theater through Gatlinburg Falls- cabinsofthesmokymountains.com. This was my second time booking through them, so they gave me a 10% discount, which was a nice bonus. This cabin faces Mt. LeConte. It is absolutely breathtaking. When you get to the resort, you do have to drive to the top of the resort, which...

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Helpful?
Thank lilo723
Management response:

Dear lilo723, We wanted to thank you for sharing such positive feedback regarding your recent stay. The views are spectacular! We’re honored to have shared the Smoky Mountain experience with you. Please do come back soon. Yours in hospitality, Amy P

Reviewed 30 May 2016 via mobile

This was a very fun trip the guides were great and very friendly would highly recommend it for a family young and older my kids were not very excited at first but the first ones to go at the end of the trip felt very safe and had no complaints about anything

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Helpful?
Thank Josh J
Management response:

Dear Josh J, Thank you for taking the time to review your recent experience with Legacy Mountain Ziplines. Unfortunately, we are not affiliated with them. Please leave your review on their page. They would love to hear you enjoyed your time with them. Best regards, Amy P.

Reviewed 13 May 2016

The views are amazing. I stayed in cabin #77 and loved it. There were 9 people staying for a fun getaway weekend. The kids loved all of the games throughout the cabin. The place was clean and close to Dollywood.

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Helpful?
1Thank Vanessa T
Management response:

Dear Vanessa T, Thank you for taking the time to leave a review on your recent stay at Legacy Mountain Resort. We are thrilled your and your party enjoyed all the cabin had to offer. We hope to have you back with us on a future stay. Yours in hospitality, Amy P.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Legacy Mountain Resort

Address: 1735 Upper Middle Creek Rd, Sevierville, TN 37876-4814
Region: United States > Tennessee > Sevier County > Sevierville
Price Range: $214 - $388 (Based on Average Rates for a Standard Room)
Number of rooms: 800
Also Known As:
Legacy Mountain Hotel Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Legacy Mountain Resort staff and other travellers.
2 questions
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Questions? Get answers from Legacy Mountain Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“incredible views.”
 of 5 bubbles 62rubenc, 26 Oct 2016 | Read review
“bring pot holders”
  • Sunrise!
  • View from main floor balcony
  • View from the main floor balcony
  • Game Room/Theater is downstairs with the Master bedroom
  • Panoramic View from deck
  • Master Bedroom is downstairs. The hot tub s right outside the window
 of 5 bubbles lilo723, 13 Jun 2016 | Read review
“Cabin #36 - Imagine was great, just like the pictures!”
 of 5 bubbles alejandropP7688WX, 9 May 2016 | Read review
“My only "tip" is when (not if) you have maintenance issues, ask for Bill if you want your issue addressed and fixed!”
 of 5 bubbles 500kathyn, 24 Aug 2015 | Read review
“Since all cabins are individually owned, can only speak to this one.”
 of 5 bubbles 287deanaf, 20 Aug 2015 | Read review
5 of 5