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The Preserve Resort

358 reviews
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Traveller (281)
Room & Suite (105)
Dining (8)
Overview
  • Excellent51%
  • Very good18%
  • Average8%
  • Poor8%
  • Terrible15%
Travellers talk about
“bedroom cabin”(27 reviews)
“pool table”(34 reviews)
“hot tub”(79 reviews)
Free Internet
Free Parking
Pool
Kitchenette
Golf Course
3.0 Star Hotel
All hotel details
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Reviews (358)Write a Review
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174
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54
Show reviews that mention
All reviewsbedroom cabinpool tablehot tubpigeon forgewears valleywinding roadthree floorsthe lower levelcades covemain levelbeautiful cabinour honeymoonthe smoky mountainsblack beanspots and pansminute driveworked great
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11 - 15 of 357 reviews
Reviewed 16 January 2017 via mobile

The cabin we stayed was Appalachian high it self the cabin was ok but couple of things our cabin didn't work... the jacuzzi didn't work some black stuff was coming out of it and once you start it it didn't stop.... sewage smell was all...More

Thank RMsuri
Management response:Responded 18 January 2017

Dear RMsuri, We deeply regret the difficulties you experienced on your recent stay in our area. The Preserve Resort has several rental agencies that operate inside the resort and the cabin you stayed in is not rented through our company but through Gatlinburg Falls. Please...More

Reviewed 7 January 2017 via mobile

It was a great place to stay. It snowed 9" beautiful inside and out. Clean lots of room. The scenery is amazing. The roads to get there are curved and if it snows you will need a 4x4 the bathrooms have great hot water. The...More

Thank Leah L
Management response:Responded 9 January 2017

Dear Leah L, Thank you for taking the time to leave a review on your recent stay. And congratulations to the happy couple! We are happy we were able to meet your expectations and you enjoyed your time with us. We strive to make every...More

A FlipKey verified reviewer
Reviewed 5 January 2017

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Thank A FlipKey verified reviewer
Management response:Responded 9 January 2017

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Reviewed 28 November 2016

I would not recommend renting a cabin here. We rented Dancin N the Starzzz which was touted by the owners to have a hot tub which would be ready upon our arrival. In spite of many phone calls and visits from maintenance, and promises to...More

Thank Chris R
Management response:Responded 28 November 2016

Dear Chris R, We deeply regret the difficulties you experienced on your recent stay in our area. The Preserve Resort has several rental agencies that operate inside the resort and the cabin you stayed in, Dancin N the Starzzz, is not rented through our company....More

Reviewed 18 November 2016 via mobile

First of all, call the resort because there is two offices, one in Gatlinburg and one in Pigeon Forge. If you ordered tickets, be sure you ask for them then, I forgot too. The cabin is located in The Preserve Resort in Wears Valley. The...More

Thank DaveBob713
Management response:Responded 18 November 2016

Dear DaveBob713, Thank you for taking the time to leave a review on your recent stay at Serenity. We are happy we were able to meet your expectations and you enjoyed your time with us. We strive to make every stay a pleasant one and...More

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About
Amenities
Top amenities
Pool
Free Internet
Free Parking
Hotel Amenities
Free Parking
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Details
Hotel class
Room types
Kitchenette
Details
Hotel class
Room types
Kitchenette
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Traveller (281)
Room & Suite (105)
Dining (8)
Pool & Beach (8)
Hotel & Grounds (142)
Family and Play Areas (10)
Bathroom (8)
Questions & Answers
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DIYM0M
11 December 2017|
Answer
Response from Heather T | Reviewed this property |
I would do an SUV with snow tires/chains if possible. The drive up there is a little hairy even with no snow. Lots of steep inclines and turns.
0
Votes
dritoniusa
16 October 2017|
AnswerShow all 2 answers
Response from CharleneD72 | Reviewed this property |
Yes they do.
0
Votes
DVtra
1 August 2017|
Answer
Response from Mxdad24 | Reviewed this property |
This is not the cabins you want then.... it is very steep !!
0
Votes
Room Tips
"Great House"
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"VRBO Homeaway or airbnb for the best mgmt for your cabin stay. Owner MUST PAY resort HOA so you can use the..."
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"Pull-out sofas are in each cabin, so if traveling as a family get a smaller cabin based on the..."
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"Best views at the top of the resort! Million Mile View is what I suggest!"
Read review
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