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The Preserve Resort

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The Preserve Resort
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344 Reviews from our TripAdvisor Community

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Showing 344: English reviews
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 days ago NEW

I would not recommend renting a cabin here. We rented Dancin N the Starzzz which was touted by the owners to have a hot tub which would be ready upon our arrival. In spite of many phone calls and visits from maintenance, and promises to have the hot tub repaired, it still had not been fixed by the time we... More 

Helpful?
Thank Chris R
Management response:

Dear Chris R, We deeply regret the difficulties you experienced on your recent stay in our area. The Preserve Resort has several rental agencies that operate inside the resort and the cabin you stayed in, Dancin N the Starzzz, is not rented through our company. Please accept my sincerest apologies on behalf of our location and owners. We hope to... More 

Red Wing, Minnesota
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago via mobile

First of all, call the resort because there is two offices, one in Gatlinburg and one in Pigeon Forge. If you ordered tickets, be sure you ask for them then, I forgot too. The cabin is located in The Preserve Resort in Wears Valley. The cabin was very homey and was three stories. The main level had a king size... More 

Helpful?
Thank DaveBob713
Management response:

Dear DaveBob713, Thank you for taking the time to leave a review on your recent stay at Serenity. We are happy we were able to meet your expectations and you enjoyed your time with us. We strive to make every stay a pleasant one and genuinely appreciate you choosing us for your Smoky Mountain vacation. We look forward to the... More 

Curwensville, Pennsylvania
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 weeks ago

We stayed with cabinfevervacations. Our cabin was so nice. The preserve is beautiful. It's very peaceful and relaxing. Great way to recharge! It's about a 20 minute drive to the parkway, but even staying in late October which is peak for traveling, it wasn't bad at all. Will visit again!

Helpful?
Thank shelleyannwood
Management response:

Dear shelleyannwood, Thank you for taking the time to leave a review on your recent stay. We are happy we were able to meet your expectations and you enjoyed your time with us. We strive to make every stay a pleasant one and genuinely appreciate you choosing us for your Smoky Mountain vacation. We look forward to the opportunity to... More 

Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
Reviewed 30 August 2016

We stayed at the "Bear Abound" cabin. All the arrangements were made via emails and even a couple of texts and the gentleman who manages the cabin was great and really accommodating. Cabin is beautifully decorated and spacious! And yes, the views outta those big windows are pretty awesome! Never had an issue with anything. Wi-Fi, cable TV, Jacuzzi, everything... More 

Helpful?
Thank SithLord322
Management response:

Dear SithLord322, We wanted to thank you for sharing such positive feedback regarding your recent stay. It's always handy to have advice from someone who has stayed here for road conditions and food tips. We’re honored to have shared the Smoky Mountain experience with you. Please do come back soon! Yours in hospitality, Amy P More 

Lincoln Park, Michigan
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 August 2016

Resorts are great, but "Who Knew"? Each resort has many cabins, cabin owners (individuals), choose a Management Company that offers amenities "IN THE RESORT YOU ARE STAYING IN". ASK!!!!! IF the company you are booking thru on a website, states that have 2 pools, etc., you may have to leave your cabin, drive 30 minutes, to let the kids swim... More 

Helpful?
1 Thank karen j
Management response:

Dear karen j, We appreciate you sharing your feedback on your stay with us. We are thrilled that you enjoyed your time with us, especially the views at the Preserve. We appreciate you choosing to spend your vacation with us, and look forward to having you stay with us again. Yours in hospitality, Amy P More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2016 via mobile

Cabin was great... "Cades Cove Castle" there was so much to see. Bring your groceries on your way up though! Make sure to include "lodge" in the GPS directions... and beware of bears! Views are stunning

Helpful?
Thank Dolores A
Management response:

Dear Dolores A, We are so glad that you enjoyed your stay and took time to write a review. We constantly monitor customer feedback to make our guests experience the best possible and wish to thank you for sharing your experience with us and other potential guests. We look forward to having you come back soon to The Preserve Resort.... More 

Eunice
Level Contributor
3 reviews
Reviewed 3 August 2016 via mobile

Our vacation in the Smokies has been terrific! The cabin, Mountain Dreams, is fantastic! We have perfect views and everything we need is right here. Our family of 5 is very comfortable. I would definitely stay here again. This location is 30 minutes from downtown Pigeon Forge.

Helpful?
Thank Holly M
Management response:

Dear Holly M, Thank you for taking time to post a review regarding your stay at Mountain Dreams. We are thrilled that we were able to meet your expectations and you enjoyed your time with us. We are happy that you found our area to be conveniently located to the stores and attractions in the area, but far enough away... More 

Pittsburgh, Pennsylvania
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 July 2016 via mobile

Stayed here before with no trouble. However today when we went to check in it was a total debacle. First, there are three other people at the desk with issues at their cabins. Then when it's finally our turn the lady behind the counter cannot find our paperwork. She sees it in the computer but has no idea how to... More 

Helpful?
1 Thank Beth and Dan L
Management response:

Dear Beth and Dan L, We deeply regret the difficulties you experienced on your recent stay in our area. The Preserve Resort has several rental agencies that operate inside the resort and the cabin you stayed in is not rented through our company. The check in office on-site is not under our management. Please accept my sincerest apologies on behalf... More 

Denham Springs, Louisiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2016

We wanted a cabin in the Wears Valley area with beautiful mountain views. This beautiful cabin delivered. The property management company is Cabins of the Smoky Mountains, and the property is located in The Preserve Resort, located up a winding road off Wears Valley Road. I called ahead of time to determine which location we would need to go to... More 

Helpful?
1 Thank em405
Management response:

Dear em405, Thank you for taking the time to leave a review on your recent stay. We are happy we were able to meet your expectations and you enjoyed your time with us. We strive to make every stay a pleasant one and genuinely appreciate you choosing us for your Smoky Mountain vacation. We look forward to the opportunity to... More 

Gainesville, Florida
Level Contributor
6 reviews
Reviewed 23 July 2016

We stayed in one of the Wyndham Cabins (we've noticed several other cabins are run by another company, Hearthside at the Preserve), Appalachian Villas 2812, on our honeymoon and we were not disappointed at all! The cabin was extremely clean when we arrived, the kitchen was fully stocked for cooking and eating, and the views are absolutely amazing. The road... More 

Helpful?
Thank FLEagle2012
Management response:

Dear FLEagle2012, Congratulations on your recent marriage! We wanted to thank you for sharing such positive feedback regarding your recent stay. We’re honored to have shared the Smoky Mountain experience with you. We hope to be a part of your new family's vacation plans for years to come. Please do come back soon! Yours in hospitality, Amy P More 

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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
Internet
  • Free Internet
Services
  • Free Parking

Additional Information about The Preserve Resort

Address: 3031 Hickory Lodge Dr, Sevierville, TN 37862
Region: United States > Tennessee > Sevier County > Sevierville
Number of rooms: 38
Also Known As:
The Preserve Hotel Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from The Preserve Resort staff and other travellers.
3 questions
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Questions? Get answers from The Preserve Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“VRBO Homeaway or airbnb for the best mgmt for your cabin stay. Owner MUST PAY resort HOA so you can use the POOL in the resort you stay in.”
 of 5 bubbles karenj846, 26 Aug 2016 | Read review
“Pull-out sofas are in each cabin, so if traveling as a family get a smaller cabin based on the "sleeps" number on the Wyndham website.”
 of 5 bubbles FLEagle2012, 22 Jul 2016 | Read review
“Best views at the top of the resort! Million Mile View is what I suggest!”
 of 5 bubbles JB111371, 9 Aug 2015 | Read review
“there are two bedrooms both with a king bed”
 of 5 bubbles Cody62, 31 May 2015 | Read review
“Pick an even numbered cabin for the view.”
 of 5 bubbles ShamansBlues1980, 30 Dec 2014 | Read review
5 of 5