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Resort at Governor's Crossing

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1,036 Reviews from our TripAdvisor Community

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There are newer reviews for Resort at Governor's Crossing
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Showing 1,033: English reviews
Charlotte, North Carolina
Level Contributor
171 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 3 weeks ago

I was concerned pulling in, with a huge "Nightly Condo Rental" sign on the side of the building. Looked a bit cheap and desperate, as a "resort" I would think those staying would book in advance, and not come off the road for a nightly room. However, I was impressed with the pools and the air trampoline, along with putt-putt... More 

Helpful?
Thank Matt H
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the review! Glad you and your family enjoyed the amenities offered and hopefully next time you are in the area and looking for a great deal you will stay with us. Heather, General Manager More 

Tel Aviv
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

Very good location, close to Pigeon forge attractions, as well as the best spots in smoky mountains. We were 6 people, and had the 3 bedroom apartment, which was spotless, big and very comfortable. the internal heated pool was great, so are the slides, my teenage boys spent a delightful evening there, as it's opened till 11:00pm Staff super helpful,... More 

Helpful?
Thank Boaz S
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the Great review! The pools are fun for all ages! Staff always appreciate the kind words and we will pass it on to Angel! Again thank you for staying with us and hope to see you again soon! Heather More 

Castlewood, Virginia, United States
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago

We stayed here last night Nov 1st for the first time. Check in was an incredible experience beyond any hotel or motel we have ever stayed in. The customer service was above & beyond, as you see we had a wheelchair in our party & as we are used to working with most hotels restrooms we never thought of having... More 

Helpful?
1 Thank Jimmy H
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the 5 star review! We are so glad we were able to make your stay with us one you will remember! Our staff, especially Sally, appreciate the kind words and reassures them what an excellent job they are doing!. Thank you again for staying with us and giving us the opportunity to earn your repeat business. Heather,... More 

Indiana
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

Nice people work here. Kind and concerned but the rooms have just gone down hill in cleanliness and there is almost always something broken. Check in is listed at 4 but we have never gotten in until almost 6 the last two times. They cite short staff but after being on the road for a long time - is just... More 

Helpful?
1 Thank gettysburgbuff123
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the time to write a review, we appreciate any opportunities to improve service. Glad the kids enjoyed the water features. Heather, General Manager More 

Blowing Rock, North Carolina
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 weeks ago

We will only stay here. It is a great location to Pigeon Forge without having all the traffic, the rooms are clean, the beds comfortable and very good pricing. They have an indoor and outdoor waterpark. The kitchen is the room is a plus so if we decide not to eat out one night we can cook here and they... More 

Helpful?
Thank McCoyfamily
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the 5 star review! We are glad we are the Only place you will stay! The indoor and outdoor water parks help guest enjoy the amenities offered at The Resort. The location also quick access to all areas of The Smoky Mountains. Thanks again and we hope to see you soon at The Resort at Governor's Crossing.... More 

Pigeon Forge, Tennessee
1 review
Reviewed 4 weeks ago

Love the kitchen, full size appliances. Ice maker which is great to have. We are fortunate that we are having great weather so after work we are able to use the water park here or sit out on the balcony and chill. The staff is friendly and Greg was very helpful.

Helpful?
Thank blackjaycee
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the 5 star review! We are glad you enjoyed your first stay in Tennessee, the fully equipped kitchens help guest to spend more time with their families making smoky mountain memories. A unseasonable warm October and early November has allowed many families to enjoy the outdoor features of The Resort. Greg will appreciate your kind words. Again... More 

Adairsville, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

This was a disaster from the moment we walked in until we left. I was told when I called the hotel direct that they did not have a roll in shower room available but the handicap suite that they would have for me had grab bars in the bath room and I could get my electric wheel chair in the... More 

Helpful?
1 Thank geewiz52
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

We certainly apologize for the issues experienced with the room accommodations. The accommodations reserved was not completed through the hotels direct reservation system and when a guest has special accommodation needs its best to call the hotel directly to reserve. Calls placed by the guest to hotel where recorded and verified that the rooms reserved would not accommodate special needs... More 

A TripAdvisor Member
Reviewed 4 weeks ago via mobile

Greg was very helpful, great service. We enjoyed our stay, we are returning in Nov. Room was cozy, clean & we were always greeted when we returned in evening by name. Great stay. I would recommend this to any family as well. Water park

Helpful?
1 Thank A TripAdvisor Member
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the positive review! Greg will appreciate the kind words. We are glad you found The Resort kid friendly and pool facing rooms are the most popular rooms! We hope to see you again next time you are in The Great Smoky Mountains. Heather, General Manager More 

CANVAS
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

We've stayed here three times. The first time I took my three grandkids, one of them remarked "It's like a dream come true!" Rooms are nice and clean, the staff is friendly and helpful, and it's conveniently located. The kids love the indoor and outdoor waterfalls. We love this place.

Helpful?
Thank PATRICIA W
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the positive review! We are so glad your grandkids had a "dream come true" experience at The Resort. We hope to see you again next time you are in The Great Smoky Mountains. Heather, General Manager More 

1 review
Reviewed 4 weeks ago via mobile

Great place friendly staff. Greg was a lot of help! Great worker and the place is very kid friendly heated indoor and outside pools. Our room was good and it faced the pool. The resort is close to the strip but good because it's not directly on strip with traffic.

Helpful?
Thank Brandon W
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the positive review! Greg will appreciate the kind words. We are glad you found The Resort kid friendly and pool facing rooms are the most popular rooms! We hope to see you again next time you are in The Great Smoky Mountains. Heather, General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Resort at Governor's Crossing offers 165 units for the perfect vacation. Our guest units can sleep from 2 to 14 and are equipped with full kitchens, baths with jetted tubs, modern decor and DVD players. The whole family will enjoy our year round climate controlled indoor water park and our seasonal outdoor water park with 5 pools, two hot tubs, high speed water slides, sauna, and a 250 foot lazy river. Be it a family vacation, weekend getaway, or a business trip you can rest assured that you have made the right choice when selecting to stay at The Resort at Governor's Crossing when looking for accommodations in the Smokies. ... more   less 

Additional Information about Resort at Governor's Crossing

Address: 225 Collier Dr, Sevierville, TN 37862-6911
Region: United States > Tennessee > Sevier County > Sevierville
Price Range: $115 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Resort at Governor's Crossing 3.5*
Number of rooms: 165
Reservation Options:
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Also Known As:
Resort At Governor`s Crossing Hotel Sevierville
The Resort At Governors Crossing
Governors Crossing Resort
Governor's Crossing
Resort Governors Crossing
Hotel Style:
#1 Green Hotel in Sevierville
#7 Romantic Hotel in Sevierville
#8 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Resort at Governor's Crossing staff and other travellers.
12 questions
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louisville, ky
3 months ago
alabama
Mount Airy, Georgia
Weston, Florida
Cincinnati, Ohio
2 months ago

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Questions? Get answers from Resort at Governor's Crossing staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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