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    Wilderness at the Smokies Resort

    1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
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    27/08/2017 28/08/2017
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    Traveller (744)
    Room & Suite (235)
    Pool & Beach (136)
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    Overview
    • Excellent35%
    • Very good32%
    • Average16%
    • Poor9%
    • Terrible8%
    Travellers talk about
    “wave pool” (289 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Wheelchair Access
    Business Centre
    Laundry Service
    Water Park
    Self-Serve Laundry
    Shuttle Bus Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from Wilderness at the Smokies Resort
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    Quality Inn & Suites River Suites
    343 reviews
    #12 of 20 hotels in Sevierville
     
    Super 8 Sevierville
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    Howard Johnson Pigeon Forge
    387 reviews
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    Econo Lodge Riverside
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    Rooms
    27 Aug.28 Aug.
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,571)
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    There are newer reviews for Wilderness at the Smokies Resort
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    901 - 905 of 2,570 reviews

    A TripAdvisor Member
    63
    Reviewed 10 March 2015 via mobile

    We stayed here in November and now again in march. The kids love it here. The workers are very polite and helpful. The rooms are very nice and clean. There is so much to do. We don't have to leave the hotel to eat or...More

    1  Thank A TripAdvisor Member
    Response from WATS1424, Manager at Wilderness at the Smokies ResortResponded 20 March 2015

    Thank you for taking the time to write us a review! We are so happy to hear how much fun you had during your recent visit here at the Wilderness. We look forward to welcoming you back for another enjoyable stay. Thank you for sharing...More

    Reviewed 10 March 2015 via mobile

    We came here on a whim on a Friday night. We checked in late and went straight to our room (well, after we drove around the parking lot a few times to find an available space). We stayed at the River Lodge which is adjacent...More

    1  Thank TheDiehlsTravel
    Response from WATS1424, Manager at Wilderness at the Smokies ResortResponded 20 March 2015

    Dear LindsayDiehl, Thank you for taking the time to write us a review. Please accept our apologies that your stay with us was not as you had hoped. We deeply regret that your visit was not an exceptional time and we did not meet your...More

    Reviewed 9 March 2015 via mobile

    My wife 2 kids and i got a room last minute. I walked in without a reservation on a saturday morning. The woman at the front desk was very kind and helpful. The parking lots was packed and didnt think i woukd get a room....More

    2  Thank Shaun G
    Response from WATS1424, Manager at Wilderness at the Smokies ResortResponded 20 March 2015

    Dear shaun g, We thank you for taking the time to write us a review! We are very pleased that you enjoyed your time here! Unfortunately, our Flowrider was down during your visit due to a power surge, which caused the motor to have to...More

    Reviewed 9 March 2015

    Spent anniversary weekend here and it was so much fun we went back with the kids and my brother's family..Considering that you are paying for hotel and entertainment it is a great price...indoor and outdoor water park/ wake board /rope course/ video games this place...More

    1  Thank Jay A
    Response from WATS1424, Manager at Wilderness at the Smokies ResortResponded 17 March 2015

    Dear Jay A, Thank you for taking the time to write us a review on your recent visit. We’re thrilled you had such a pleasant visit and we. This really is an exciting place for all ages! Please come back again soon. Sincerely, Amanda Murphy

    Reviewed 8 March 2015 via mobile

    The Customer Service here (with the exception of one person) was awful! The people are so rude. They rolled their eyes when we asked questions, mumbled under their breath as we paid, and generally seemed clueless about the hotel. They really know how to make...More

    Thank Sarah B
    Response from WATS1424, Manager at Wilderness at the Smokies ResortResponded 17 March 2015

    Dear Sarah B, Thank you for taking the time to leave us a review. More importantly, I would like to apologize for the inconveniences you and your family experienced. Please accept our apologies that your stay with us was not as you had hoped. We...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    Details
    • Hotel class
    • Hotel Style
    • #9 Family Hotel in Sevierville
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 713
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Travelocity and Hotels.com so you can book your Wilderness at the Smokies Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Sevierville
    • Also Known As
    • Wilderness At The Smokies Hotel Sevierville
    Add Photo Photos
    Traveller (744)
    Room & Suite (235)
    Pool & Beach (136)
    Dining (25)
    Hotel & Grounds (406)
    Family and Play Areas (54)
    Bathroom (29)
    Nearby
    Super 8 Sevierville
    498 reviews
    1.26 km away
     
    Howard Johnson Pigeon Forge
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    8.42 km away
     
    Econo Lodge Riverside
    1,288 reviews
    9.26 km away
     
    Quality Inn & Suites River Suites
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    1.00 km away
     
    Nearby Restaurants
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    2.25 km away
    El Paso Mexican Restaurant
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    2.16 km away
    The Diner
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    2.15 km away
    Cheezy Steaks
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    2.26 km away
    Nearby Attractions
    Wilderness at the Smokies
    446 reviews
    .07 km away
    Wild Water Dome
    40 reviews
    .09 km away
    Tennessee Legend Distillery - Winfield Dunn Parkway
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    .93 km away
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    1.51 km away
    Ask a question
    Questions & Answers
    Antonyqua K
    13 August 2017|
    AnswerShow all 4 answers
    Response from WATS1424 | Property representative |
    The choice in which property to stay at all depends on what your needs are. Stone Hill Lodge is very much like a typical hotel room with different room configurations. It is the smaller of the two properties and has a... More
    0
    Votes
    marsha d
    7 August 2017|
    AnswerShow all 4 answers
    Response from WATS1424 | Property representative |
    We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that are doing very well, so please... More
    0
    Votes
    Carl T
    30 July 2017|
    AnswerShow all 3 answers
    Response from WATS1424 | Property representative |
    I am going to have to direct you to the website that has the cost and the routes. A couple of years ago the City decided to discontinue the trolley stop at the Sevierville Convention Center that is co-located with our Stone... More
    1
    Vote
    Room Tips
    "If you have younger kids, stay at the Stony Hill lodge. Their pool areas are geared more toward the younger..."
    Read review
    "Our room had 2 full beds and a couch with sleeper"
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    "Request room on ground floor near arcade central to main indoor and outdoor water parks. If you want to..."
    Read review
    "Ground floor, Water Park area."
    Read review
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