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Hampton Inn Sevierville

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Hampton Inn Sevierville
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514 Reviews from our TripAdvisor Community

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Showing 514: English reviews
Mansfield, Ohio
Reviewed 28 September 2016

Averaged priced Hampton, located close to all the shows/activities, friendly staff, comfortable beds. Nice to be able to use points with the reward system. Check out was easy. Bathroom had sliding doors. Shower had plenty of room.

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Helpful?
Thank Charity M
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear ohiogirlcm, I am very pleased to know you had a Great stay at the Hampton Inn Sevierville. Thank you so much for being a Hilton Honors member and I'm glad you were able to use your reward points to stay with us! Thank you for complimenting our Convenient location to all the entertainment in the area, Friendly staff, Clean...

Lady Lake, United States
Reviewed 21 September 2016

Among the thoughtful details at this Inn, half-page size, lined, note pads and pens were placed at the computer stations in the lobby area. The outlets in the room for electronic equipment plug-in were thoughtfully stationed. These things mean a lot more than mints on the pillow !

Review collected in partnership with Hampton
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Helpful?
1Thank James S
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear James S, We strive to exceed our guests' expectations, and I am thrilled to know you had an outstanding stay with us at the Hampton Inn Sevierville and appreciated our thoughtfulness and attention to detail, including the well-stocked business center and the convenient guest room outlets. Your comfort and satisfaction is very important to us and we hope you...

Sevierville
Reviewed 20 September 2016

This property has been refurbished inside and out and is in excellent condition. The staff is very good as well. I stay here because I have a local business and it is better than ever and the location is great for the entire area.

Review collected in partnership with Hampton
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Helpful?
1Thank Robert M
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear Robert M, Thank you for choosing the Hampton Inn Sevierville as your lodging choice for your local business. I am thrilled you like our New remodel and Excellent maintenance. Our Amazing staff works hard to make your stay perfect and we hope to see you next time you're in town for business. Sincerely, GM, Hampton Inn Sevierville

Uniontown, Pennsylvania
Reviewed 18 September 2016

We only stayed one night in this Hampton, but it was a very pleasant experience with a more-than-welcoming staff, very clean room, and quiet night. We had a room in the back, away from the main road.....did not hear anything all night. It's also on the main drag if you're headed to Pigeon Forge. There are a lot of restaurants...

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Helpful?
2Thank bddyyo
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear bddyyo, Thank you for taking the time to review your one night stay at the Hampton Inn Sevierville. I am so happy you had a very Pleasant experience with our Welcoming staff, our Clean, Quiet room and Convenient location to restaurants, shopping and local attractions. Thank you so much for your high recommendation and we look forward to serving...

Columbus, United States
Reviewed 15 September 2016

Forgot some shirts when I check out and Jennifer was very helpful in having them sent to my home. Rooms are nice and clean and free breakfast was good. Short drive to all the local attractions without the hassle of all the crowds.

Review collected in partnership with Hampton
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Helpful?
1Thank Troy P
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear Troy P, Thank you so much for taking the time to review your stay at the Hampton Inn Sevierville. We're very pleased you liked our Newly remodeled guest rooms, our Delicious complimentary breakfast and Convenient hassle-free location. I'm glad the items you left behind got back to you quickly and safely. We hope you will stay with us again...

Muncie, United States
Reviewed 12 September 2016

Excellent location! Clean facility! Exceptional Customer Service --The best hospitality that we have ever experienced! We had to depart before morning breakfast and the hotel had "breakfast bags" to take with you on the road. Wow, what a nice touch! I would highly recommend this hotel.

Review collected in partnership with Hampton
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Helpful?
1Thank Janice J
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear Janice J, I am thrilled you had an Outstanding stay with us and enjoyed our Excellent location, Clean facility and Exceptional customer service! Its a huge compliment that we displayed the Best Hospitality you ever experienced. I'm glad you like our On the Go breakfast bags made with love from Hampton :-) Thank you so much for your high...

Titusville, Florida
Reviewed 12 September 2016

All the staff was great but both Jennifer's went the distance to make everything perfect for us. Thanks! JM called and found a nearby business for me before I had even checked in. Everything was good. We had been driving a long time. Slept great. THANKS!

Review collected in partnership with Hampton
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Helpful?
1Thank davidmB2007DE
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear davidmB2007DE, Thank you so much for complimenting our Awesome staff, especially our two Jennifers and I'm glad we were able to make everything perfect for you and you had a great night's rest. Please remember us the next time you are in the area. Sincerely, GM, Hampton Inn Sevierville

Middlesbrough, United Kingdom
Reviewed 11 September 2016

Typical Hampton Inn hotel with no surprises. Interior of the rooms and corridors are looking a little tired, but I have seen worse. Staff are extremely welcoming. If you want value for money and standard quality, this hotel will do you nicely in this tourist hotspot.

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Helpful?
Thank Pembofamily
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear Pembofamily, Thank you for reviewing your recent stay at the Hampton Inn Sevierville and for complimenting our extremely welcoming staff and great value. Your comments are greatly appreciated and will be used to improve our property. We hope you will visit us again. Sincerely, GM, Hampton Inn Sevierville

Fleetwood, NC
Reviewed 9 September 2016

Stayed here for a football game in Knoxville. Price was right and the value was remarkable. The property looked newly renovated and the rooms were clean. Would definately stay here again if the opportunity presented itself.

Review collected in partnership with Hampton
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Helpful?
Thank jasonasu99
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear jasonasu99, Thank you for taking the time to leave us a review. We are so happy we could have you as our guest at Hampton Inn Sevierville for your football fun. You are correct that we did recently complete a total renovation and we were excited to share our clean, modern facility with you. Hopefully, we will have the...

Reviewed 9 September 2016

We checked into this hotel very late, we were tired & ready to go to sleep! When we arrived, the lady working the front desk was ABSOLUTLEY amazing. She was very nice & made our stay even better. The hotel is very clean & very nice- we would stay again!

Review collected in partnership with Hampton
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Helpful?
1Thank tonyaj190
GM-HIS, Manager at Hampton Inn Sevierville, responded to this review

Dear tonyaj190, Thank you for choosing to spend the night with Hampton Inn Sevierville. We specialize in making the weary traveler feel at home-away-from-home and I am thrilled to see you had an amazing stay with us. We can't wait to see you again the next time you are in our area!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
Official Description (provided by the hotel)
Our Hampton Inn by Hilton is a newly renovated property both interior and exterior. We offer a full hot complimentary breakfast buffet each morning, as well as, our On the GO breakfast bags for those guests who don't have time relax in our beautiful dinning room. We are located just .8 of a mile from the Sevierville Events and Convention Center. There is shopping along with a variety of restaurant choices all within walking distance of our property. We are only minutes for Dollywood and other area attractions. Our friendly and caring Guest Service Agents are just waiting to tell you all about the area and of course our Great Smokey Mountain National Park. Come stay with us and find out why we were 2015 Excellence in Service winner awarded by Trip Advisor and why we are the Best in Southern Hospitality. We look forward to meeting you. ... more   less 

Additional Information about Hampton Inn Sevierville

Address: 681 Winfield Dunn Pkwy, Sevierville, TN 37876-5521
Region: United States > Tennessee > Sevier County > Sevierville
Price Range: $129 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Sevierville 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hampton Inn Sevierville Hotel Sevierville
Sevierville Hampton Inn
Hotel Style:
#5 Romantic Hotel in Sevierville
#7 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Sevierville staff and other travellers.
3 questions
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Theodore, United States

Tim--this is not a question--this is a fact about our stay there---We will never stay at this Hampton again. We had a very bad experience too. When I wrote a review the manager came back on the review and told a bunch of lies. None of the things she said on the review titled Gone Down Hill are true. I called her and tried to talk with her over the phone and she would not talk with me and even hung up on me. Our room was dirty (carpet had crumbs from former guest, bathroom tub had not been cleaned--mold was on tile grout) also when we took the duvet off the bed there was a full size top sheet instead of a king sheet on the bed the 1st night. She says we complained to her at the desk several times---this did not happen---also she says we yelled at the desk clerk when we left---this did not happen. We do not know if they had us mixed up with other guests or not---but what she put on her comment did not happen. She said that a back board we use for my wife's back under the mattress tore a hole in their sheet---NO!! we carefully put this board under the mattress--it never touches the sheets--and when we remove the board we are just as careful---the house keeping staff might have torn the sheet---but we did not. She also said we put our Do Not Disturb sign up for a whole day---NO that did not happen---we were and always are very careful to remove the sign so we can get clean sheets and towels. We left notes--and these were NICE notes to housekeeping asking for clean sheets and towels---we got them to change the sheets every day and we had fresh towels every day. I am sorry they had to WORK by changing the sheets---they certainly do NOT clean the rooms like the rooms use to be cleaned. We have stayed at this hotel many times---but the last couple or so times we noticed it was not up to par. I do not know when the present manager started at this hotel---but I bet I can give a close guess and get it right!!!! Done with rant!!!

over a year ago
Theodore, United States

No question--just a comment---we feel as you do Jaredsiu--this place is BAD!!!! When we wrote a review--the manager lied about our stay--she came back on our review and LIED!!! She said we caused a scene when checking out--NO we did not (we ate breakfast that day and went back up stairs got our luggage put it in the car, went to the front desk, the young lady who checked us out--the very minute we mentioned all the problems during our stay--she began her defense by saying we would be on a black list if we used the 100% guarantee and said she could give us one nights compensation which we agreed to and left--no scene occurred) ---she said we tore the sheets with a back board we used between the mattress & springs--NO we did not (we are always very careful when putting the board under the mattress & removing it)--she said we came to the desk and complained about several issues during our stay--NO we did not!!! All you have to do is push them on the 100% guarantee at this hotel--they get on the defense and tell lies!!!!! We tried to call the manager--she hung up on us and said she was busy because at check in time she was alone--that is poor management--you always have back up at a busy time!!! They have many people fooled at this place---even the hotel chain folks and trip advisor. We will not stop pushing the way we were treated nor lied about. We have asked for an apology but she is too low of a person to admit she lied!!! If we had not stayed at this hotel before and treated wonderfully and had a clean room it would be different---but the last 2 times this manager was there--so the hotel went down hill and this manager is the reason!!!!

over a year ago
west virginia
over a year ago

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Questions? Get answers from Hampton Inn Sevierville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on the main floor at the end of the corridor from the front desk and was very quiet.”
 of 5 bubbles Ladybugof14, 6 Jan 2017 | Read review
“Great clean hotel”
 of 5 bubbles cparker2014, 15 Nov 2016 | Read review
“Clean hotel with very nice employees”
 of 5 bubbles curtaparker, 15 Nov 2016 | Read review
“Request a room on the side away from the highway”
 of 5 bubbles Janet8249, 23 Oct 2016 | Read review
“I would probably choose a room in the back away from the highway.”
 of 5 bubbles bddyyo, 17 Sep 2016 | Read review
5 of 5