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The Inn at Christmas Place

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1,887 Reviews from our TripAdvisor Community

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There are newer reviews for The Inn at Christmas Place
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Showing 1,881: English reviews
Pell City, Alabama
Reviewed 2 weeks ago via mobile

Cannot say enough kind words about our experience. The incredibly personable staff, decorations, room comfort, food, Santa's singing. Just a wonderful time. The location is on the main parkway but you feel like you have stepped back in time to a Christmas wonderland.

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Helpful?
1Thank Laura G
KKinFB, Owner at The Inn at Christmas Place, responded to this review

Thank you so very much for your kind review. We are delighted that you had an excellent experience, and have commented on our friendly staff, breakfast, and the Santa. We are thrilled that you were able to enjoy one of his concerts, as they are wonderful events. Here's wishing you a Very Merry Christmas!

Nashville, Tennessee
Reviewed 2 weeks ago via mobile

We've had really good experiences at this hotel in the past, but we were somewhat disappointed on this trip. We didn't get much sleep at all because of the service office door banging across the hall from our room on second floor. The workers had put a wooden wedge in the door, and starting at 6:30 AM, the door started...

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1Thank Tim A
Reviewed 2 weeks ago via mobile

My wife and I recently spent two nights at The Inn. We went in with high expectations based on referral from others. This place did not disappoint! The environment was really great and the staff was very very hospitable. We particularly enjoyed the courtyard area at night with all the lights. The room was spacious and comfortable. All in all...

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1Thank Travelers N
KKinFB, Owner at The Inn at Christmas Place, responded to this review

Thank you for your wonderful review, and we are thrilled that we met your high expectations! You have made our day with your kind words. Thanks for noting the friendliness of our staff, as we couldn't agree more! And the maintenance and landscaping staff did an outstanding job of lighting our your courtyard and all garden areas of the hotel!...

Reviewed 2 weeks ago via mobile

VERY nice hotel, rooms are magical, but whole booking was based on Santa coming to breakfast, as promoted on Home page and Amenities... BUT this is a separate package, only to be found under the Specials tab. If you don't go there and buy, you DON'T get breakfast with Santa. Kids are sooooooo- disappointed, as they have been looking forward...

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3Thank Stephanie C
JanetDonaldson, CMO at The Inn at Christmas Place, responded to this review

We are so sorry for our failure to communicate clearly with you about our special "Breakfast with Santa" events. This is a new adventure for us this year, made possible by our having a full time Santa available to us for the first time, and we are learning from our mistakes. We sincerely apologize for turning what should have been...

Burlington, Kentucky
Reviewed 2 weeks ago

I can't believe anyone would think this was a great place maybe the outside and grounds but not the rooms. Dirty. the floors are so dirty its crazy carpet, tile The sheets are not clean or towels has anyone used a black light on this place. We stayed in room 325 recent and about 4 years ago I don't think...

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2Thank mrsclean2016
JanetDonaldson, CMO at The Inn at Christmas Place, responded to this review

Wow! We really didn't do a good job on your room, and we're sorry. We certainly hope you immediately contacted housekeeping to send a supervisor in to inspect and reclean that room, with fresh sheets and towels. We apologize for the state in which you found your room, and hope that your issues were addressed as soon as you reported...

Lexington, Kentucky
Reviewed 3 weeks ago

We stay at the Inn on our trips to Pigeon. The staff is friendly, the rooms are clean and a great atmosphere. We had reservations for a double queen with balcony room. We got in the room and I looked out at the balcony. There was a big tir tree and you really couldn't see anything. Avoid Room 221 if...

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4Thank Don M
Indianapolis, Indiana
Reviewed 3 weeks ago

This is a highlight of Pigeon Forge. Staffing is complete with bell hops. Shout out to David Harris who served as bell hop/ambassador extraordinaire for this establishment. Santa Claus and Mrs Claus hold court for children of all ages, the 25' tall clock made with wood from the Black Forrest of Germany plays hourly during the day, and a breakfast...

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2Thank mkhughes17
Lexington, Kentucky, United States
Reviewed 3 weeks ago

If you like Christmas, this place is for you. The hotel is first class all the way. The decor, the staff, the amenities; there is nothing that does not met the highest standard. This is a true get-a-way place into the magical land of Santa. Children from 1 to 99 will find something to see and do. The beds are...

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3Thank Sabine L
Naples, Florida
Reviewed 3 weeks ago

The Inn has the Christmas spirit year round 🎄The staff are top notch elves , the breakfast is great anything ya might want . The decorations done throughout the grounds, halls , rooms done by the ground crew elves , Kristi and Debbie are awesome . You get great ideas you. Can work into your own home . Keep up...

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1Thank nomore087
Cincinnati
Reviewed 4 weeks ago via mobile

A very nice collection of anything Christmas. So much to see. Lines were pretty long so I suggest going early. A must see in pigeon forge. My daughter enjoyed writing a Christmas list for Santa. Hopefully she gets the motorcycle she asked for. ;)

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1Thank marathonermom24

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
With the old-world charm and elegance of a picturesque Bavarian hotel, The Inn at Christmas Place is your number one destination for a memorable experience. Located just across from its namesake, The Incredible Christmas Place, The Inn offers many unique features, including year-round Christmas decor and beautiful, themed suites. Performances by a two-story glockenspiel, outstanding amenities, and our friendly staff make The Inn at Christmas Place your place to create memories to last a lifetime. ... more   less 

Additional Information about The Inn at Christmas Place

Address: 119 Christmas Tree Lane, PO Box 958, Pigeon Forge, TN 37863-3365
Region: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: $177 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Inn at Christmas Place 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
The Inn At Christmas Place Hotel Pigeon Forge
Hotel At Christmas Place
At Christmas Place Hotel
Hotel Style:
#1 Romantic Hotel in Pigeon Forge
#1 Family Hotel in Pigeon Forge
#2 Green Hotel in Pigeon Forge
#12 Business Hotel in Pigeon Forge
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Questions & Answers

Here's what travellers have asked, with answers from The Inn at Christmas Place staff and other travellers.
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Questions? Get answers from The Inn at Christmas Place staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None I would think if one room is dirty then all is dirty”
 of 5 bubbles mrsclean2016, 19 Nov 2016 | Read review
“Rooms with balcony on the side facing the Christmas store and gardens. We ended up in Rm 416. Room 221 no real balcony view”
 of 5 bubbles 890donm, 16 Nov 2016 | Read review
“Patio rooms are great but there is not a bad room in this hotel.”
 of 5 bubbles SabineL403, 12 Nov 2016 | Read review
“All rooms great depends on if you want courtyard balcony etc”
 of 5 bubbles nomore087, 12 Nov 2016 | Read review
“Get a courtyard view room, preferably one with a fireplace.”
 of 5 bubbles Mrharley, 3 Nov 2016 | Read review
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