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Mountain Vista Inn & Suites

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261 Reviews from our TripAdvisor Community

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Showing 261: English reviews
Virginia
Reviewed 4 days ago NEW

Front desk staff was very rude. She tried to put me in a different room, she had my reservation mixed up with someone else with the same last name. No parking. Water dripped from the shower all night. We had 3 tiny flat Pillows, we were told they didn't have any extras, we had to go to Wal Mart to...

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Helpful?
Thank Shannon M
Independence, Virginia
Reviewed 6 days ago NEWvia mobile

We are currently staying there are roaches rooms aren't clean and we can't get our money back devastated my wife that she booked this hotel do your self a favor and spend a few extra dollars and stay in a nice hotel

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Thank brittmorton92
Reviewed 1 week ago via mobile

We stayed on the 5th floor in a 3 bedroom suite. The middle room TV kept turning itself off. Management was told on Saturday and nothing was done before we left on Tuesday even after several more calls to the front desk. Half of the lights in our rooms didn't work or were missing. Housekeeping did a terrible job cleaning....

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Thank Michael S
Denver, North Carolina
Reviewed 1 week ago

The room was nasty. Would not even sit on the bed. The bed cover was old and faded, the lamp shades were broken the plug in covers were broken, no cover on the wires hanging from the wall to the TV. Shower didn't work. Hole in the ceiling I think where a fan was suppose to be... Kids drawings on...

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Thank sandewhite
Reviewed 1 week ago via mobile

King suite is large but feels empty. Was not empress ed with the set up of the room. The spa tub & bathroom are conjoined. Very small. Lighting in the room is bad & the room smelled awful. Did I mention the pool was nasty

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Thank Brittany M
Hickory, North Carolina
Reviewed 1 week ago

I arrived at 3:30pm for a 4pm check in and was told the room had not been cleaned yet, and would be another hour before it was ready. This penthouse suite that I had reserved had the most filthy, disgusting carpet that I have ever seen. There were stains down the hallway, through both bedrooms and a huge spot on...

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Helpful?
Thank KarenB4782
Dixie
Reviewed 2 weeks ago

Room was filthy -- No on site parking - we were forced to park off site in an unsecured unlighted gravel lot - no telephone in room - most lights did not work and the one light that did work flickered ( fire hazard) - Cable TV did not work - WiFi did not work - Hair Dryer did not...

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Thank Gambler68
Reviewed 2 weeks ago via mobile

As I sit in this hotel that I checked into 5 minutes ago - I regret with all my heart for booking this!! We decided to extend our trip one night and wanted to be near the action of pigeon forge. The staff was rude and questioned the price I found on my phone. I spent 100 bucks to be...

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Thank Laura H
Newquay, United Kingdom
Reviewed 3 weeks ago

Had a very nice stay here ,room was clean and tidy we were on the ground floor and wanted to be higher but receptionist couldnt be bothered to help even though the manager said we could move rooms ,it was only three nights so did not really matter, nice breakfast and handy for the shops and The Island.

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1Thank morrisfamilly
Asheville, North Carolina, United States
Reviewed 3 weeks ago via mobile

We walked in expecting the worst because of the reviews. Instead we paid near nothing for a beautiful, clean room. Literally the biggest hotel room I've ever been in. It's older and has some knicks here and there. But overall very worth the money. Don't expect the Hilton and you won't be disappointed.

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Helpful?
Thank aangel22

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Free Breakfast

Additional Information about Mountain Vista Inn & Suites

Address: 2647 Parkway, Pigeon Forge, TN 37863-3213 (Formerly Family Inns of America - Twin Malls)
Region: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: $67 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mountain Vista Inn & Suites 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Family Inns Of America - Twin Malls Hotel Pigeon Forge
Family Hotel Of America
Family Hotel Pigeon Forge
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Questions & Answers

Here's what travellers have asked, with answers from Mountain Vista Inn & Suites staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Mountain Vista Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a king suite on the 7th floor, awesome views”
 of 5 bubbles mrsballengee, 4 Dec 2016 | Read review
“The penthouse suite is filthy and the carpet needs to be burned.”
 of 5 bubbles KarenB4782, 26 Nov 2016 | Read review
“Suites are not worth paying the extra.”
 of 5 bubbles upushugo, 8 Nov 2016 | Read review
“The whole place is a DUMP!!”
 of 5 bubbles 355suen, 19 Jul 2016 | Read review
“Ask for a room on the 5th floor or above. You can see the city and the big wheel. It is all lite up at nite time. Really nice.”
 of 5 bubbles DPYBrown, 15 Jul 2016 | Read review
5 of 5
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