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Millennium Maxwell House Nashville

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Millennium Maxwell House Nashville
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1,747 Reviews from our TripAdvisor Community

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Showing 1,712: English reviews
Reviewed 16 January 2017 via mobile

I stayed a full week at this hotel in January 2017. I was on a business trip and only left the hotel one time the whole week, so I had lots of time here. There were pro's and con's. Starting with the pro's: the check in process was simple enough, the in-room WiFi is easy to connect and fast enough...

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Helpful?
Thank cicilyanne
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear Cicilyanne: We would like to thank you for taking the time to review our hotel and share your recent experience with us and the Trip Advisor Community. Not only do we appreciate the positive things you had to say about our hotel, we do also like to hear about the areas we can improve in. I can ensure you...

Reviewed 14 January 2017

We stayed over new year the room opposite had a water leak in the middle of night lots of noise cleaner loud in middle of night dehumidifier going all night when discussed with staff next morning not interested. Room not service at all while we stayed even after asking several times Discussed with staff pm gentleman helpful. When we looked...

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Helpful?
Thank Jane D
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear Jane D: Thank you for sharing your experience with us. I would like to apologize that you were affected by a leak in the room and that housekeeping did not service your room throughout your stay. I can ensure you that is not our standard and our Housekeeping Manager has been notified. Please feel free to contact me directly...

Roanoke, Illinois
Reviewed 13 January 2017

This is a great hotel, I have stayed there many times. They offer a free shuttle service to the downtown area. In the past, they would pickup/drop off very close to the Honky-Tonk area. Now, their pick up point is a block and a half away. Elderly and handicap people must go up a steep sideway to get to it....

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Helpful?
Thank ronaldj802
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear RonaldJ: We truly appreciate you taking the time to review our hotel on Trip Advisor. We are pleased you enjoyed your time with us and keep coming back to visit! I would like to thank you for passing along the comments in regards to the steep sideway where the shuttle drops off. I will ensure this information is passed...

Montgomery, Alabama
Reviewed 6 January 2017 via mobile

This historic property has great potential but has a long way to go. Bar and restaurant were, at best, average. Breakfast service was slow and the food was poor. Service was lacking. Room was adequate but nothing to brag about. Will not stay at this property again.

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Helpful?
Thank PSLLC06
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear PSLLC06: Thank you for taking the time to review your recent experience with us. We truly appreciate your comments. I am sorry to hear that the service was lacking at the restaurant during your stay, I can ensure you this is not our standard and this information has been given to the F&B Manager to follow up on. Thank...

Toronto, Canada
Reviewed 5 January 2017

We booked the hotel through the Expedia "mystery hotel" option, so we did not have the ability to choose our bed size. When we arrived, we were told that our booking was for a room with two double beds; we'd thought we'd get a King. It was our anniversary, so I asked if we could make the switch, however the...

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Helpful?
Thank TorontoOceanBaby
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear TorontoOceanBaby: Thank you for taking the time to share your recent experience with us on Trip Advisor. We are pleased you had time to utilize our complimentary shuttle to downtown. I have passed your wonderful comments along to the Operations Team. We are happy that we were able to make your anniversary a memorable one here at the Millennium...

Pittsburgh, Pennsylvania
Reviewed 5 January 2017 via mobile

My husband and I stayed here for three nights, and had to change rooms halfway through our stay due to the awful thinness of the walls. You can hear every word your neighbors are saying, and everyone in the hallways--it was horrible. Chris at the front desk is the best thing about this hotel, he was so accommodating and helpful...

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Helpful?
Thank simonina88
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear Simonina: We truly appreciate you taking the time to share your recent experience with us and the Trip Advisor Community. I am pleased to hear that our Front Office Supervisor, Chris was most accommodating throughout your stay. He is thrilled that you remembered him! We do understand that our rooms are in need of renovations and I am pleased...

Sydney, Australia
Reviewed 31 December 2016

Our stay wasn't the best experience. We were given a room directly under a function room that had a band playing VERY loud - it vibrated through the floor. We were moved to another room which was appreciated. Then we had a miscommunication with the shuttle bus that had us waiting in the cold for about an hour (reception never...

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Helpful?
Thank Michel D
David S, Operations Manager at Millennium Maxwell House Nashville, responded to this review

Good Afternoon Michel D: Thank you for taking the time to share your recent experience with us. I am disappointed in regards to the areas of opportunities you mentioned in your review. I can ensure you I will be looking into what happened with the shuttle during your stay. Our hotel is tired and in need of a renovation and...

Seattle, Washington
Reviewed 30 December 2016

We booked a very last minute hotel as a quick overnight getaway from Atlanta using Priceline. I've used the express deals before and have always been pleased but not this time. The area of the hotel on Priceline is advertised as "Downtown" which this hotel is not. It's about 3 miles/10 min from downtown. While they do offer a shuttle...

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Helpful?
Thank Hailly B
David S, Operations Manager at Millennium Maxwell House Nashville, responded to this review

Good Afternoon Hailly B: We truly appreciate you taking the time to share your recent experience with us. I am disappointed in regards to the areas of opportunities you mentioned in the review. I can ensure you this information has been passed on to our Housekeeping Manager for immediate correction. I understand you also spoke with our Front Office Manager,...

Tullahoma, Tennessee
Reviewed 30 December 2016

Room was clean, beds were comfortable, shuttle was on time. There is a gift shop and a restaurant too! Friendly staff! The room has a flat screen tv and a keurig coffee maker. I was on the 7th floor and the room had a fantastic view!

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Thank pennylane086
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear Pennylane: Thank you for telling us about your recent experience with us at the Millennium Maxwell House in Nashville. We are pleased to hear you enjoyed our new Keurig coffee makers! I must also agree that we have fantastic views of Nashville from our guest rooms. Again, thank you for taking the time to review our hotel on Trip...

Winnipeg, Canada
Reviewed 29 December 2016

The hotel itself is a little dated,but the staff in all areas are so nice.Everyone very helpful and willing to give useful tips for visitors.The free shuttle running on the half hour is a wonderful feature.Would stay again.Delicious breakfast,ordered off the menu.

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Thank AEJ27
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear AEJ27: We truly appreciate you taking the time to share your experience with us and the Trip Advisor Community. We are pleased you enjoyed the company of our staff and that you had time to utilize our complimentary shuttle to down town. Please share your experience with your friends and family. Thank you for your business and we look...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Millennium Maxwell House Nashville

Address: 2025 MetroCenter Blvd., Nashville, TN 37228-1505
Region: United States > Tennessee > Nashville
Price Range: $159 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Millennium Maxwell House Nashville 3.5*
Number of rooms: 289
Reservation Options:
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Also Known As:
Millennium Maxwell House Nashville Hotel Nashville
Millennium Maxwell Hotel Nashville
Millennium Maxwell Nashville
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Questions & Answers

Here's what travellers have asked, with answers from Millennium Maxwell House Nashville staff and other travellers.
16 questions
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Missouri
11 months ago

I booked this room thru hotwire....check in went smooth but after that it was all down hill. My room smelt and the pillows were the worst. Saying the room was basic at best is kind. Wanted to order room service but they don't make it easy with no menu in your room. After spending close to 70 dollars on take out, I returned to the hotel to go to my room and the elevator breaks. After being trapped on the elevator for close to 20 min(can u believe it was Friday13) the doors finally open and a hotel employee tried to force us to stay on the broken elevator claiming "if we try to walk of the elevator and it drops we could be hurt"...so what would have happened, if we stayed on the broken elevator, waiting on a nonexistent repair man and it dropped?!?!Needless to say I had to fight for my life and push past the employee. Then walk up and down 5 flights just to get some cutlery, because I was to shaken to use the broken elevator again. Front desk did NOTHING when I tried to tell them about my concerns and even implyed the people on the elevator were responsible. My food was cold by the time I got back to it. So I went to sleep. Woke up to try for some coffee and found out I couldn't EVEN get a complimentary cup of coffee....had to endure the nauseating stench of vomit on the elevator ride back to my room, Someone had vomited and clearly it hasn't been cleaned up just to get to my room and the key isn't working. I do staycations 2x a month. I've stayed at almost every relevant hotel in Nashville, this was my first experience at the Maxwell Milliniem Hotel and it was SORELY DISAPPOINTING!!! For close to 300$ they should be ashamed. My question is where is the accountibility??

over a year ago
Plano, Illinois

See all questions (16)

Questions? Get answers from Millennium Maxwell House Nashville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors”
 of 5 bubbles Gordos2003, 22 Feb 2017 | Read review
“nice views of the city lights. ask for a room up high and facing towards the city.”
 of 5 bubbles PhrmChk, 18 Jan 2017 | Read review
“Every room I have had at this hotel is very good”
 of 5 bubbles ronaldj802, 12 Jan 2017 | Read review
“Fee charged if microwave/fridge requested.Banquet hall on top floor,might be noisy directly under.”
 of 5 bubbles AEJ27, 29 Dec 2016 | Read review
“I was on the 9th floor and it was quiet”
 of 5 bubbles icyvelvet, 27 Nov 2016 | Read review
5 of 5