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3.0
#169 of 218 hotels in Nashville
Location
Cleanliness
Service
Value
Stay at Millennium Hotel Maxwell House Nashville and experience Southern Hospitality in the Heart of Music City. We couldn't agree more with President Theodore Roosevelt when he stated that the original Maxwell House Coffee brewed and served in the Millennium Hotel Maxwell House Nashville was "good to the last drop." From the rich history of Maxwell House Coffee to the spacious suites and exceptional service, we truly are "good to the last drop". Our hotel is ideally located near the Country Music Hall of Fame in downtown Nashville, our 287 spacious guest room Nashville area hotel features unique and extensive, music-themed décor. From the spacious standard room that can accommodate up to four guests to the Millennium Suite, which at 625sq ft offers optimum space and luxury, all with modern amenities and home comforts. Plus our outdoor public space offers a relaxing salt water pool surrounding by seating and a manicured fenced lawn.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Millennium Hotel Maxwell House Nashville buzzes with a lively atmosphere and live music, which some guests find creates a great vibe, though concerns about safety have been noted. While the staff and shuttle drivers often receive compliments for their friendliness, issues like long waits and disorganization have marred the service experience for some. The hotel's shuttle service is a hit among those looking to explore downtown Nashville, but the room amenities and maintenance leave room for improvement.
Despite many finding the rooms clean, the consensus is that they need updates, and there's a challenge with the functionality and accessing housekeeping. The location garners mixed reviews; it's convenient for some and disappointing for others. Additionally, unexpected fees have led to dissatisfaction with the hotel's value.
Location
Convenient
Atmosphere
Lively
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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We stayed at the Millennium Maxwell House Nashville Thursday night to Sunday Morning. I was really on the fence about staying at this hotel after reading all of the reviews. We ended up staying and here are my thoughts:
Staff: 5/5 Everyone we had interaction with was very friendly and helpful
Hotel: 2/5 Let me first say our room was clean and I had very little issues with it besides the cosmetic aspects. Housekeeping wasn't coming to the rooms so you needed to go to the front desk to get more towels. We stayed on the 8th floor with a city view room. We had a microwave and a fridge but guessing from other reviews not all rooms had them. The elevator was slow but we were never in a hurry. The Hotel overall is very dated and is need of a makeover. The tub in our room had a hump in the center of it and they faucets to turn on the shower looked like it was going to break any second. There were dings in all the walls from the housekeeping carts. Paint was peeling and the hotel was just in overall dingy.
Location: It was a quick Uber ride to Braodway about $10 there and depending when you left double to triple that price. Airport was about $20 -$30 one way. We had planned on taking public transportation but it just didn't work well with our schedule.
If your looking for a budget hotel this place isn't bad. I would probably stay somewhere closer to Braodway and be able to walk to Broadway and save the Uber costs.
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Date of stay: July 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zachary E, General Manager at Millennium Hotel Maxwell House Nashville
Responded 2 Aug 2021
Thank you for your review and appreciate your feedback.
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One registration clerk for each shift, reservations were made for many different groups, one registration clerk, still. No one to even help out. The restaurant was closed. the bar that did serve a few meals had one worker each shift. The Brisket sandwich was excellent and the drinks were good but to serve more than 5 people there was a long wait. Atmosphere was very cold, not inviting to enjoy the time together. We had a dinner served by the staff for the reunion with extra dry and crispy chicken, mashed potatoes were too watery to spread for the 70+ we had. The broccoli was so over cooked it was limp. The best part that I guess couldn't be ruined was the premade desserts. The rooms were old with mold in our bathroom on the tile and caulking, carpets were dirty and it has now become a self serve hotel, they requested we take out the trash to the hallway and drop the linen on the floor to be picked up later but wanted the visitors to pick up clean linens and trash bags at the front desk. I understand they can not get workers like everyone else in the US right now but seriously there has to be a better way. How about a laundry bin on each floor so we are not contamination the carpets even worse with dirty linen? How about a trash bin at each hallway so trash doesn't lay on the carpet? I'm sure the Health Department might have something to say about this also. Our air conditioner did not work because the condenser needs replaced. The price of our favorite Maxwell House coffee $3.00 a cup? Outrageous!
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Date of stay: September 2021
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zachary E, General Manager at Millennium Hotel Maxwell House Nashville
Responded 1 Oct 2021
Thank you for your review and apologize for the issues you encountered.
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This hotel is in a great location, with a vehicle you can get everywhere in less than 20 minutes. At some point this hotel was very nice, unfortunately it needs some major upgrades. Carpets are stained, chairs are stained, bathrooms need to be gutted and changed out. If you're okay with dingy this is the place. Staff members are very nice, but there are not enough of them. Rooms aren't cleaned while you're there, you have to put your garbage cans in the hall to be dumped. If you want your towels replaced you have to leave them in the hall and pick up new ones at the front desk. Anything else you need like coffee, tea, soap, you have to get from the front desk (is this the future for all hotels with staffing problems?). Rooms don't seem to be thoroughly cleaned as there was one worker on our floor for all the checked out rooms. They just don't seem to have the time. Beds are very comfortable and the in room air conditioning works well. All in all this hotel is a mixed bag.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip:Parking is free
Staff are very nice to deal with
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Millennium Hotel Maxwell House Nashville
Responded 25 June 2022
Thank you for taking time to share your feedback, we will pass your comments on to the proper department to get these issues resolved immediately. We appreciate you sharing your experience and hope to have the chance to welcome you back soon for a better stay as we work to address these concerns. Thank you,
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Toni at the front desk was amazing! You can tell she cares about the guests and her role here. We have stayed here multiple times and would continue to. Always good customer service and they have so many great extras. Would alway stay here every time we come.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GeneralManagerHotel, General Manager at Millennium Hotel Maxwell House Nashville
Responded 25 Feb 2024
Jenny, thank you for the glowing review! It's great to hear that Toni at the front desk of Millennium Maxwell House Hotel Nashville made such a positive impression during your stay. We truly pride ourselves on providing exemplary service and unique amenities. Your repeated stays affirm the value we strive to offer guests. We excitedly anticipate your next visit!
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First of all the hotel looks like it hasn’t been updated in a decade. Paint peeling, mold in bathrooms, old dirty carpet. I could put up with all of that with excellent customer service but there was none to be found. The front desk staff is friendly enough but they cannot even provide basic necessities like clean towels and washcloths because of “shortages”. Are you kidding me? What kind of hotel can’t provide clean bathroom items? They encouraged us to put our dirty towels/washcloths out in the hall every day but it took us three days and having to request a refund and threaten to leave and go elsewhere to get our hands on some clean washcloths. That’s absolutely ludicrous! Don’t talk to me about shortages when there is a Walmart up the road that sells washcloths in a pinch. I’m sure it isn’t what it preferred but you do what you have to do to make sure your customers are serviced. If you cannot provide basic necessities to paying customers then why are you booking at capacity and hosting large events? Might as well shut down! We will never stay here again if another event is hosted here we will simply stay somewhere else and drive over or skip it. There is NO sense in what we went through this past week.
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Date of stay: July 2021Trip type: Travelled with family
Room Tip:Stay somewhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I don't know how old the photos of the hotel are, but they are a complete misrepresentation of what you'll be paying for. If you’re paying any money to stay here, you are overpaying. This hotel may have been fabulous back in the day, but it is evident as soon as you walk into the lobby that this hotel has seen hard times. It honestly should be condemned or torn down. I’ve stayed at the Millennium Biltmore House in LA, and had wonderful stay, so maybe I expected more from the Millennium Maxwell House. Our stay was only 1 night, and I would not have stayed another night even if we were paid.
After checking in with difficulty (they didn’t get our reservation through Expedia), we were greeted by a pile of soiled towels and linens in front of the door to our room. It all went downhill from there. Our room smelled of cigarette smoke, which the front desk was unsurprised and unconcerned about. If you stay here, I challenge you to find a single surface or item with no stain. The walls, towels, bedsheets, and even sink countertop had stains. The next charming feature of our room was the mold by the bathtub, which coordinated nicely with the peeling wallpaper in the bathroom. There was also definitely blood on the shower curtain. If you can’t decide between a shower and a bath, don’t worry you can have both! The diverter valve for the shower is defective so you get the same amount of water from the shower head and tub faucet dumping water into the tub. Try not to drop anything since there is no drain cover, but the tub also doesn’t drain, so I guess you would be fine.. Make sure to keep your shower-bath quick so you don’t flood the bathroom! Although it would probably be the best clean that room has had… The sink (also missing a drain cover) drains marginally better - as in essentially not at all. If you’re looking for something to do during your stay, you can wait for the elevator! There is only one working elevator for the entire hotel and it is slower than molasses sliding down an iceberg in the dead of winter in the North Pole. You can wait around with other guests as you all contemplate taking the stairs. If you want a snack or ice, vending and ice machines are available. Hopefully you won’t mind company, since cockroaches like to party in that area. Sleeping would have been one of the better parts of our stay had the headboard not come loose from the wall mounts in the middle of the night and dropped to the ground like the solid chunk of wood it is. Favorite part of our stay? Definitely checking out.
One positive: There is a pool. It was fine.
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Date of stay: June 2020
Cleanliness
Service
Sleep Quality
Room Tip:Choose a room at any other establishment.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jamison Janda, General Manager at Millennium Hotel Maxwell House Nashville
Responded 16 July 2020
While we certainly appreciate your feedback, we are embarrassed by the experience you've reported. Please accept my apology for the issues which you've described. There's no defense for the service encounter you've mentioned. We will be addressing these items right away. Your loyalty is very important to us and we'll do everything possible to earn another opportunity to impress you. Jamison General Manager
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My wife and I spent five nights at the Millenium Maxell House Hotel when we were in town for AmericanaFest. We got a very good deal. It was far less expensive than other hotels that were anywhere close to downtown Nashville, but it isn't actually in downtown. In fact, despite the fact that there are other hotels close by, it isn't close to anything of interest - only fast food and auto dealerships. We didn't have a car, so we ended up spending a lot of money on Lyft rides. The current management can't do anything about its location. However, management can do something about assuring that there is hot water, but the water in the shower was often cold, and lukewarm at best. Speaking of water, on our first night we experienced a major water event. When I got up to go to the bathroom at about 3:30 am, I found myself standing in a puddle of water. Apparently, a pipe had leaked, flooding much of the hotel including the main lobby. Much to their credit, we were moved to another room and a crew from SERVPRO was brought in immediately to clean up the mess. I think that the management could have compensated us in some way - maybe a free breakfast? But that didn't happen. Other things you should know: housekeepers don't come into your room to make your bed or change towels. If you want to change towels you leave them on the floor in front of your door, then the housekeepers come in with fresh towels. The bar and restaurant are only open on the weekend.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Couldn't of stayed in a better hotel! The staff were very friendly and welcoming....the rooms were spacious and the food was delicious. We ate breakfast here all 3 mornings - $14 for all you can eat buffet and the service was excellent. Hotel is about 10mins from Broadway but hotel has free shuttle every half hour!! Loved it here and would highly recommend!!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jamison Janda, General Manager at Millennium Hotel Maxwell House Nashville
Responded 16 July 2020
Thank you for the kind review. Jamison
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I am usually very tolerant when it comes to “lesser” experiences, but my Millennium Maxwell House stay in Nashville was just bad. Nothing against an older property if it is well maintained and clean, but this one was neither. The hallways and elevators were filthy, the paint in the room was old and flaking off, and everything had a musty scent. My biggest issue was the college party they had booked and the lack of security to enforce noise issues with the drunk kids roaming the halls all night, and I mean all night long. Many of them held after parties in their rooms. Our group was there for a sports tournament and had athletes who needed a good rest and had to get up early prepared to play. Obviously, we were highly disappointed, but to make matters even worse was the response tom me from the Group Sales Office. Initially having promised a partial discount to make up for the discomfort our family went through, the Group Sales Office RENEGED two weeks later. I would have been grateful for the gesture, and probably have given them a second chance. Their thinking was that because I was not the same floor as the college party venue, my family “couldn’t have been affected”. Absolutely not true. I not only won’t stay there ever again, I will make it a point to pass this along to the entire team, club, division, and National Sports Reservation Firms.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Room Tip:Look elsewhere for a better (and quieter) hotel stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jamison Janda, General Manager at Millennium Hotel Maxwell House Nashville
Responded 16 July 2020
What a terrible experience for you and your daughters. I'm so sorry for the fact that you had a bad stay and, especially, the fact that you didn't feel cared for at the end of this terrible experience. Jamison
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I was apprehensive after reading these reviews, but I'm glad they were wrong, or perhaps we were the exception...not sure. Either way, we had a great time here and it served out purpose well. The total price for two nights with taxes/fees/everything here was the same price as one night at a Hamption Inn before taxes/etc for a similar room! It was perfect for us because it was 1) clean, 2) a safe place to sleep, and 3) so close to Nashville. I would have like the hotel if it was only for these things, but the icing on top was their free shuttle service that dropped you off a block from Broadway AND picked you up there. Sure, the van's a little old and the timing can be off, but a thankful attitude is everything, and we were thankful! Do you know how much $$$ that saved us in Uber? I'm guessing around $75. So factor that into your hotel price as well. It was a bit outdated, some of the furniture pieces and bottoms of the doors had some scuffs/scratches, and the carpet is obviously old-school, but if that's the worst part of the hotel, I'll take it. I was scared it would be one of those "too good to be true" situations, but we were pleasantly surprised. Millenium Maxwell contributed to an amazing first time in Nashville and I'm thankful I gambled by coming here. I thought the lack of a free breakfast was a downer, but when you're in Nashville you need to eat the good stuff anyways! Aka. go to First Watch or Biscuit Love or the Sun Diner. Also, they don't hit you with stupid fees like parking fees. I even lost one of our keys and they didn't charge us. Overall, I would definitely stay here again!
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Room Tip:Ask for a room with a downtown view!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jamison Janda, General Manager at Millennium Hotel Maxwell House Nashville
Responded 16 July 2020
Thank you for your sustained loyalty and business. We certainly hope to keep you as our customers and certainly appreciate your concern with the ever-increasing prices that hotels charge. We will do everything we can to ensure that you find excellent value in our hotel next visit and beyond. Maxwell House
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There are more places to choose from in the Nashville area.
PRICE RANGE
AU$187 - AU$224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
millennium maxwell house nashville hotel nashville, millennium maxwell hotel nashville, millennium maxwell nashville
LOCATION
United StatesTennesseeDavidson CountyNashville
NUMBER OF ROOMS
287
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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