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The Capitol Hotel Downtown Nashville

Booking.comUSD 174*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 244*
USD 174*
Great Deal
USD 207*
USD 204*
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The Capitol Hotel Downtown Nashville
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767 Reviews from our TripAdvisor Community

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sydney
Reviewed 26 October 2016 via mobile

I booked this hotel at least 6months ahead of our trip. We were road tripping and ended up battling peak hour traffic in a strange city on the "wrong" side of the road to arrive at the capital at 6:00pm for our two night stay. The valet asked for our name and we weren't on his list - then another...

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Helpful?
Thank battymum
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

We appreciate you taking the time to provide feedback. We offer no excuses for the mix-up which resulted in the cancellation of your reservation. We are happy we were able to relocate you to a sister hotel, but apologize for the frustration and inconvenience to you. We regret we were not able to show you the hospitality and service you...

Indianapolis, Indiana
Reviewed 26 October 2016 via mobile

We went to see the Titans and Colts. We live in Tennessee but wanted to stay downtown for Saturday night. Most of the rooms in this area were very very expensive but got a good rate here. "Gwen" gave very good customer service at check in and check out. The rooms were nice with refrigerators and very clean. Close to...

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Helpful?
Thank IndyFBO
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for choosing The Capitol Hotel Downtown Nashville! We are glad you found our location perfect for you to attend the games and were impressed with our guest service as well as well-appointed accommodations. Our goal is 100% guest satisfaction, and I am thrilled to see this was your experience. We hope you enjoyed the game and that you...

Mechanicsville, Maryland
Reviewed 25 October 2016

The hotel advertised as a hotel online but it's really a motel. You have to go inside to get to the rooms, but the rooms are all exterior. The decor was nice and could tell it had been updated in the last year or so. The housekeeping staff were amazing. Andrea and Ann Marie went above and beyond to fulfill...

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Helpful?
Thank Birdland3
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your feedback. We are glad to know your overall visit was a pleasant one and you were especially pleased with our housekeeping staff. They will be happy to hear that their efforts have been noticed. However, we apologize if our property and facilities did not meet all your expectations. We appreciate your observations and hope that you...

Regina, Canada
Reviewed 25 October 2016

Good welcome, easy walking to Broadway. Small but clean room, comfy beds and breakfast was adequate for our needs. All staff we encountered were polite and friendly. Very helpful when seeking advice on tourist sites.

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Helpful?
Thank Millie208
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank for choosing The Capitol Hotel Downtown Nashville for your stay and for sharing your staisfaction online. We take great pride in providing clean, comfortable rooms along with exceptional service, and I'm so glad to read this was your experience. I will be sure to share your compliments with my entire team. We appreciate your business and hope to see...

Glasgow, United Kingdom
Reviewed 24 October 2016

Although Motel in style I found this hotel okay , and handy for attractions , and nice enough view of Capitol building . We had all amenities , and in my opinion actually a better bathroom compared to Rafaello Hotel earlier in my trip. Our stay there also included breakfast , which was basic , but met my needs .The...

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Helpful?
Thank malcolmrobertmcgil
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank for choosing The Capitol Hotel Downtown Nashville for your stay. We are happy that you liked our friendly associates, breakfast offerings and our convenient location which was perfect for your needs. It is also good to read that you were satisfied with your room along with the view it provides. However, we are sorry if any inconvenience was caused....

Littleton, Colorado
Reviewed 22 October 2016

I chose this hotel based on the proximity to the convention center and a meeting I was attending there. Because it was close, I was able to walk - and there was no need for a rental car or taxis during my stay. I was a little concerned with safety and security because of the outside entrances to the individual...

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Helpful?
Thank Steve M
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for choosing to stay at the Capitol Hotel Downtown Nashville while attending a meeting. We are glad to read our location was perfect for your needs and that you got a good night’s sleep while here. It was a pleasure having you as our guest, and we hope you will choose us every time your travels bring you...

Indiana
Reviewed 21 October 2016 via mobile

Rooms are SO small! The room was clean, workers friendly and great location. The check-in area smelled like sewer gas for two days- YUCK! Not sure I would stay there again for the cost! Pretty pricey for an old Best Western.

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Helpful?
Thank Kim4200
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for taking the time to give us your feedback regarding your stay with us. Although you liked our location and helpful staff, please accept my apologies that your visit was not 100% satisfactory and for the inconvenience it caused. We have very strict procedures and obviously steps were missed. I will certainly be sharing this review with my...

Irvine, California
Reviewed 20 October 2016

The location is great, but it ends there. The place is about a 2 star hotel (Motel). Our room was on the second floor right next to the breakfast room, so we heard noise at 6 when people started going to breakfast. The elevator is VERY small and slow. Only valet parting at $18/night. Free WIfi, but slow. Free breakfast...

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Helpful?
Thank Ray H
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for the feedback regarding your stay with us. It is good to read that you liked our convenient location and the breakfast we serve. However, we are sorry for the noise issues you had and for the delay you experienced with our elevators. Feedback such as yours is important to us as it helps us know where improvements...

Nashville, Tennessee
Reviewed 18 October 2016

After attempting but with out success , to book via Hotels.com, I approached the Capitol Concierge in person requesting a two night stay for my daughter and myself. I informed Jaime and Chasity that I Hotels.com maintained that there were no rooms available. The deal offered by ' Hotels' was a significant saving, I was disappointed as it appeared that...

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Helpful?
Thank ebeatty52
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thanks so much for your stay and for your feedback. We are thrilled to read that our staff at The Capitol Hotel Downtown Nashville made your stay so enjoyable and assisted you with your reservation. We will share your excellent comments with Jaime, Chasity and Wesley to recognize their efforts. Thanks again for staying with us. We hope to see...

Philadelphia, Pennsylvania
Reviewed 18 October 2016

Decent location but I didn't care for the hotel. Room was very small and I felt like place was similar to a motor lodge. I thought that the breakfast area on the 2nd floor was especially unappealing. I would have preferred to stay somewhere else.

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Helpful?
Thank John M
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for being our guest and for sharing your thoughts. We appreciate your honest feedback and we will share your comments with our design team as we continue to focus on overall guest satisfaction. We hope to see you again if you return to the area. Sincerely, General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Laundry Service
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Capitol Hotel Downtown Nashville is in the heart of downtown, within walking distance to entertainment & dining venues. Our 100 sleeping rooms have been newly renovated. Free deluxe hot breakfast buffet. ... more   less 

Additional Information about The Capitol Hotel Downtown Nashville

Address: 711 Union St, Nashville, TN 37219-1707
Region: United States > Tennessee > Davidson County > Nashville > Downtown Nashville
Price Range: $243 - $479 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Capitol Hotel Downtown Nashville 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western
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Questions & Answers

Here's what travellers have asked, with answers from The Capitol Hotel Downtown Nashville staff and other travellers.
24 questions
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Louisville, Kentucky
over a year ago
cork
3 months ago
over a year ago

See all questions (24)

Questions? Get answers from The Capitol Hotel Downtown Nashville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible, get a room on the back of the hotel. They are quieter than the ones on Union Street.”
pcbdoug, 22 May 2017 | Read review
“Outside lower levels might be more quiet”
ConnieCameron, 9 May 2017 | Read review
“There are some rooms, at the back that face a garedn are which is quieter”
KarenSDerbycity, 9 May 2017 | Read review
“We loved the room on the back side of the hotel facing the courtyard.”
394cathyb, 5 May 2017 | Read review
“Highly recommend a room in the back of hotel (less noise). Also, breakfast buffet is on the second floor.”
cbgale803, 20 Apr 2017 | Read review
5 of 5
Booking.com
USD 174* /night
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AscendHotelsUSD 207
Orbitz.comUSD 204
CancelonUSD 244
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*Disclaimer
Prices are for 1 room, 2 adults
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