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The Capitol Hotel Downtown Nashville

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The Capitol Hotel Downtown Nashville
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620 Reviews from our TripAdvisor Community

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Showing 597: English reviews
USA/Tennessee
Reviewed 2 days ago NEWvia mobile

We were in town to visit Broadway and chose The Capitol Hotel because of convenience to Broadway at a reasonable price. It is very easy to find, Axel welcomed us, took our info, offered a cart which we didn't need. Amoone checked us in & explained everything. The rooms have exterior doors but one has to assess them from the...

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Thank Susie/Tenn
Reviewed 4 days ago NEWvia mobile

Currently in my room unable to sleep as the room overlooks a loud pedestrian crossing which makes noise all night. This is not a hotel. Do not be fooled. The rooms are average but the facilities are not existent. We paid £100 a night through are company but please take my advise and do not stay here. It is a...

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Thank Jack D
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Jack we apologize for the street noise in downtown. Our checkout desk agent did let me know of your experience and that she apologized as well and also discounted your charges. I also apologize that our amenities such as the free hot breakfast serving over 30 items, Bar & Bistro and fitness facility was not to your satisfaction. We do...

Roseville, Michigan
Reviewed 6 days ago NEW

We were happy with the location of this hotel in relation to the bars and restaurants on Broadway Street and the Rymann Theater. Only a four block walk. The hotel is across the street from the Tennessee Capitol, so it is also a convenient location if your staying in town for government business. The room was clean (thanks to Ann...

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Thank delsolseeker
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for reviewing your experience at The Capitol Hotel Downtown Nashville. It is a delight to read how much you loved the location of our hotel and were impressed with the service our staff delivered. I appreciate all of your compliments and will be sure to share them with our team. Thanks again for sharing your perspective with fellow...

Reviewed 1 week ago NEWvia mobile

My boyfriend and I had a wonderful trip to Nashville and The Capitol Hotel was one of the reasons. The rooms were exceptionally clean and the continental breakfast had many options. We were greeted at the front desk by Brittany who was very polite and extremely informative regarding the amenities of the hotel. The valet was also wonderful and Axel...

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Helpful?
Thank Laura P
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thanks so much for your recent stay at The Capitol Hotel Downtown Nashville and for recommending us. We are thrilled to read that Brittany and Axel made your stay so enjoyable. I will surely share your compliments with them! It was a pleasure knowing you and your boyfriend loved our clean facilities. Thanks for your amazing review, and we look...

Reviewed 1 week ago NEWvia mobile

Pros: Great location, clean newly renovated rooms and mostly gracious staff. Alisa(housekeeping 5th floor) and Gwen (front desk staff)were very nice however, Wes (valet parker) compared to all other valets had zero communication skills with patrons. Cons: Lots of road noise, one elevator,must use valet parking for a charge and wi-fi did not work.

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Thank Audrey H
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your wonderful feedback regarding your stay at The Capitol Hotel Downtown Nashville. We appreciate you letting us know how much you loved our convenient location and helpful associates. Thanks so much for highlighting Alisha and Gwen in your feedback. I will be sure to share your compliments with them. Please accept my apologies for the noise you...

Green Bay, Wisconsin
Reviewed 1 week ago

We had the pleasure of staying at the Capital while in Nashville for the Green Bay Packers vs Titans game in Nov. The hotel was very nice, clean and updated. Outstanding staff members, Gwen, Jamie, Richard, the valet service and house keeping were all great to customers. We did have an issue with management on checking out Monday morning over...

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Thank mkhermie
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

We appreciate you sharing your feedback. We are glad you enjoyed your stay with us and appreciate your kind comments about our staff. Having said that, we are sorry we were not able to meet all your expectations. Please be assured we work hard to ensure our rates are competitive and in line with area hotels, and published rates may...

Reviewed 1 week ago via mobile

The staff were second to none - opened the doors for us every time we came back to our room, were helpful, funny and very sweet. Rooms were clean, maybe a little outdated. The taxi arranged by the front counter was an unmarked van who charged $2 more than the standard rate - no big deal though.

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Thank Kelani S
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you so much for your fabulous review about your stay and our staff at The Capitol Hotel Downtown Nashville! We take great pride in providing clean, comfortable rooms along with exceptional service, and I'm so glad to read this was your experience. I will be sure to share your compliments with my entire team. We appreciate your business and...

Clifford, Pennsylvania
Reviewed 2 weeks ago

On a budget, this is your place. Close enough to walk, if you can walk up hill, only 5ish blocks or so, most important CLEAN. Great employees. Kind and helpful. Great breakfast. don't know what another reviewer wants in a breakfast, but it has all your needs, and I'm from the north, so sausage and biscuits are always good!! Compted...

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1Thank elmo1959
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

We appreciate your kind comments about your vacation stay with your family at The Capitol Hotel Downtown Nashville. Our goal is 100% guest satisfaction, and I am thrilled to read that you enjoyed our clean facilities and the excellent value we offer in this convenient location. I hope we will be your family’s hotel of choice every time you visit...

Nashville, Tennessee
Reviewed 2 weeks ago

We arrived at the Capitol Hotel the afternoon of Thanksgiving Day and we were warmly greeted by Alfred who valeted our car and also assisted us with our luggage. Upon entering the lobby, we were welcomed by Jamie who was working the front desk and wished us a Happy Thanksgiving. During the check in process we asked Jamie several questions...

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Thank 2016FrequentTravel00
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your visit and for your feedback. We are glad you liked our convenient location and that you were impressed with our courteous associate who took great care of you. We appreciate you mentioning Alfred and Jamie. They are true assets to our team, and we will be sure to share your compliments with them. However, please accept...

Reviewed 2 weeks ago

Was in Nashville a few weeks ago with my daughter for a concert and stayed here. All of the staff was very helpful, pleasant and polite but I'd especially like to thank Ann Marie who went out of her way to work with us at discharge time. It made our Saturday morning much more enjoyable. We will stay there again...

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Thank Sallie R
ManagerX1, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your wonderful feedback regarding your stay at The Capitol Hotel Downtown Nashville while attending the concert. Thanks for mentioning Ann Marie. She is a true asset to our team, and I will be sure to share your gracious compliments with her. Our entire team works hard to provide an exceptional guest experience, and I'm delighted we were...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Capitol Hotel Downtown Nashville is in the heart of downtown, within walking distance to entertainment & dining venues. Our 100 sleeping rooms have been newly renovated. Free deluxe hot breakfast buffet. ... more   less 

Additional Information about The Capitol Hotel Downtown Nashville

Address: 711 Union St, Nashville, TN 37219-1707
Region: United States > Tennessee > Nashville > Downtown Nashville
Price Range: $211 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Capitol Hotel Downtown Nashville 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western
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Questions & Answers

Here's what travellers have asked, with answers from The Capitol Hotel Downtown Nashville staff and other travellers.
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Questions? Get answers from The Capitol Hotel Downtown Nashville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even on the top floor, light sleepers will have a hard time at this hotel”
 of 5 bubbles barbsboyBoston, 21 Nov 2016 | Read review
“We were on the fourth floor and never had any problems with the elevator or stairs.”
 of 5 bubbles sherriec113, 17 Nov 2016 | Read review
“We were in a corner room right on street and had no noise problems,”
 of 5 bubbles georgiav410, 14 Nov 2016 | Read review
“request a room on the back side away from the street noise.”
 of 5 bubbles packers71, 12 Nov 2016 | Read review
“We stayed on the highest floor - all doors open to the outside - this is more like a motel than a hotel.”
 of 5 bubbles 458BarbaraK, 7 Nov 2016 | Read review
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