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Extended Stay America - Nashville - Vanderbilt

Expedia.comUSD 161*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 178*
USD 161*
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USD 162*
USD 162*
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Extended Stay America - Nashville - Vanderbilt
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185 Reviews from our TripAdvisor Community

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Showing 179: English reviews
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Reviewed 2 days ago NEW

This was perhaps the worst 'hotel' we have seen anywhere. From the moment the single staff member on reception, who also doubles as housekeeping, struggled to deal with a long queue, we feared the worst. We were right. The room decor, in brown and green with stained sheets, spoke volumes. There were no amenities, no sitting area, you had to...

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Helpful?
Thank Simon G
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Simon, thank you for staying with us and providing your feedback. We certainly apologize for the issues you encountered which led to a disappointing stay. I will be sure to discuss your concerns with my management team to take appropriate actions so that no future guests would have to face such inconveniences. As per the brand standard requirements, we have...

maryland
HOTEL’S FAVOURITE REVIEW
Reviewed 7 November 2016

We arrived too early to get into a room but the staff was very nice and held our luggage until a room was ready. Big shout out to Aquazia and Donna who provided wonderful customer service. The room was clean, so housekeeping was fine. The location is great and easy access to downtown bars and museums. Great coffee bar and...

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Helpful?
Thank gloria73
About Hotel's Favourite Review
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you for your feedback and 5-star rating about your recent stay! It's so great to see your comments specific to our staff members. Aquazia and Donna are definitely favorites of our guests and I will make sure to recognize their efforts. We are also happy that you enjoyed the great value we offer in a comfortable location. Thanks again,...

Alexandria, Virginia
Reviewed 1 week ago

We were desperate because our Airbnb had failed us and had nowhere to stay, The room was a dump. We could hardly get the front door open because one door hinge was coming off. We had to turn off the AC and the fridge because they were so noisy. The bathroom fan sounded like the blades were scrapping. Our room...

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Helpful?
Thank Adomeyko
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thanks for the constructive feedback. We are sorry for the cleanliness and maintenance issues you encountered in your room. Your concerns have been shared with the respective teams in an effort to improve our service and facilities. I hope you and your family will consider giving us the opportunity to make it up to you on another visit. Sincerely, General...

Toronto, Canada
Reviewed 2 weeks ago

When we first got here, I was a little concerned. No pool, no fitness room, no employee at the desk over night. This is NOT a hotel! Once I realized that, I was good. The rooms are massive. My room was quite clean. Another person in our group had some left over food and wine in his room in the...

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Helpful?
Thank Lovemytravels121
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you for choosing to stay at Extended Stay America - Nashville - Vanderbilt. We are pleased to know you had an overall great stay and that you were impressed with the service provided by our staff. However, I am sorry for the cleanliness issue you experienced while you were here and regret the inconvenience it caused. I have shared...

Yorkville, Illinois
Reviewed 2 weeks ago

We got in early but they could not get us in which was fine as they were switching out new furniture into the rooms. Husband wanted to use the restroom before we left to kill some time but there are no restrooms in the lobby only the actual hotel rooms. We left and came back after 3:30pm and able to...

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Helpful?
Thank Klaudster
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Klaudster, thank you for choosing our hotel. We are pleased to know you and your family had an overall pleasant experience. However, we are sorry for the inconvenience you experienced while you were here. Your feedback will help us to improve our service and facilities moving forward. We hope to have the opportunity to make your next stay perfect in...

Miami, Florida
Reviewed 4 weeks ago

Find another hotel. I stayed here for a work trip and I couldn't get out fast enough (after 1 night). I travel frequently for work & personal and this was not acceptable for my team. The rooms were cold, outdated, the bed wasn't comfortable, the bathroom was scary, the bathtub was scary, I totally avoided the kitchen, scratchy/thin towels, noisy...

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Helpful?
Thank cocotravels77
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you for sharing your candid feedback. We are very passionate about providing our guests with clean and comfortable accommodations, and we apologize we fell short in this case. I have shared your comments with my team to see where we went wrong so that these kind of issues are not repeated. We regret the inconvenience caused and hope you...

Wauwatosa, Wisconsin
Reviewed 4 weeks ago via mobile

Great location to the bars and arena downtown. Free wifi, small kitchenette with refrigerator and freezer. Smells of either new carpet or paint; not in a bad way, apparent upgrades recently. Very nice room. Would recommend based in location and amenities.

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Helpful?
Thank Jason J
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Jason, it was a pleasure to have you as our guest at Extended Stay America - Nashville – Vanderbilt. We are glad to read you liked our facilities and that our location was perfect for your needs. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, General Manager

A TripAdvisor Member
Level Contributor
12 reviews
1 helpful vote
Reviewed 15 April 2017 via mobile

Read horrible reviews for this place but me and my husband were staying 2 nights in Nashville. Great location took the bus downtown on the night we wanted to visit the strip. Room was clean you get what you pay for. Staff was friendly. Would have gave four stars if the ceiling was a little more soundproof. The people above...

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Helpful?
1Thank A TripAdvisor Member
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you for choosing our hotel while visiting Nashville. We are pleased you not only enjoyed our convenient location and courteous associates but also found us to be a good value. However, we are sorry for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted...

Dayton
Reviewed 7 April 2017

It is nice having the extra space and refrigerator. Still frustrates me that when I need a spoon, bowl, or plate etc... that I don't have one in the room already and have to go down to the front counter.

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Helpful?
Thank runningonempty2
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you for letting us know about your stay. It is nice that you had a pleasant visit and liked your spacious room. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We appreciate you choosing us and hope to have the...

Noida, India
Reviewed 8 March 2017

Cleanliness and hygiene missing, Only muffins, granula bars and coffee in Breakfast, that too if u go before 8, after that only the remnants :(. Location is the only advantage as this is close to downtown and Vanderbilt.

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Helpful?
Thank Aashishpayal
00esa, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you for your constructive feedback. We apologize that the cleanliness level of our hotel was not up to par. We do our best to make sure every area is well maintained. We'll work harder so as not to disappoint you in the future. We also appreciate your feedback about the breakfast selections. We hope you will choose to stay...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Nashville - Vanderbilt

Address: 3311 W End Ave, Nashville, TN 37203-1035
Region: United States > Tennessee > Davidson County > Nashville
Price Range: $193 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Vanderbilt 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Extended Stayamerica Nashville - Vanderbilt Hotel Nashville
Extended Stay America Nashville
Extended Stay Nashville
Nashville Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Nashville - Vanderbilt staff and other travellers.
3 questions
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10 months ago
Davenport, Florida
over a year ago

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Questions? Get answers from Extended Stay America - Nashville - Vanderbilt staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were told all rooms are similar. Oh dear.”
542SimonG, 23 May 2017 | Read review
“Choose a room the does not face the busy street”
Klaudster, 9 May 2017 | Read review
“tight parking spots...don't drive a big pick-up truck”
runningonempty2, 6 Apr 2017 | Read review
“Each floor has a trash collection room - avoid being close as the door slams.”
JeffP175, 23 Sep 2016 | Read review
“The AC worked good, not overly loud. We stayed in a room away from the main street, and didn't hear too much highway noise.”
520jeril, 21 Sep 2016 | Read review
5 of 5
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USD 161* /night
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Prices are for 1 room, 2 adults
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