Hilton Garden Inn Nashville Vanderbilt
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About
Situated in the vibrant, safe, walkable Midtown neighborhood, one mile from downtown Nashville's entertainment district and near Hillsboro Village, Music Row, Vanderbilt University and Vanderbilt Medical Center.
Nashville attractions near the hotel are: Centennial Park and The Parthenon, Music Row, Centennial Sportsplex, Ryman Auditorium, Bridgestone Arena, Country Music Hall of Fame, and Nissan Stadium.
The hotel offers a warm, inviting welcome, coupled with amenities to help you relax and prepare for your BIG DAY. Our guestrooms feature: Microwave, mini-fridge, and Keurig coffee maker, complimentary WiFi, and remote printing.
To help you stay fit, the hotel boasts: Indoor heated pool, 24-hour fitness center equipped with Precor equipment, in-room Stay Fit Kit.
Our Garden Grille is open daily for breakfast, dinner, and evening cocktails.
On our 9th floor, the hotel has over 5,000 sq. ft. of flexible function space, featuring in-house banquet catering services and Audio/Visual.
Location
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Housekeeping was lacking when we arrived but quickly improved after I visited with them.
The shuttle service is GREAT. They will take you anywhere within a 2 mike radius as often as you want. The downtown area is 1 mile away so this service is perfect. The shuttle drivers are well versed on all Nashville activities and guide you on what you should visit.
The rooms were comfortable and the beds very comfortable. There was a bunch of noises coming through the walls/ceiling but we were on the shared wall of the elevator and it could've been that. It wasn't bothersome though.
The usually wonderful serve-to-order breakfast is being offered with considerable distancing between tables. We weren't hungry so didn't take advantage of the breakfast at this hotel.
Staff was very polite. Surprisingly, the gentleman who check us out this morning was very concerned about the lack of cleaning in our room and refunded our parking fee. Thank you for that. Speaking of, it is $29/night for self-park in a covered garage shared by the Home2Suites.
Great location! Close enough to walk to the original Hattie B's Hot Chicken, original Gigi's Cupcakes, and other nice restaurants and bars.
Overall, they say they have a free shuttle to downtown. That's a nice perk and you'd be away from the hubbub and close to Hattie B's!!
I would stay here again, giving the cleaning staff another chance once COVID has settled down.
The only parking available for this location is a parking garage built into the hotel. As my wife has a disability, a handicap parking on or near the facility is necessity.
When we went to check out two days later, they quoted us a price of approximately $70 higher than what we had originally agreed to for the room.
When I requested, they printed me up a list of charges. This included $32 per day plus tax parking in addition to what the agreed-upon price was. This was neither told to us up front nor was it displayed anywhere at the desk of the hotel informing us that this was going to be a fee charged to us. Additionally, I do not recall ever seeing such on the fees for hotels.com.
The lady behind the desk refused to remove these charges. Additionally, I called the manager the next day as they gave me his card, and he, also, stated they would not remove these charges. They are very dishonest about the total cost of what you will pay to stay at their facility. I give them zero Stars and 5 PPFFFFFT.
Just a think before we went downstairs to check out, we were discussing staying at this location from now on should we return to Nashville, and they completely changed our mind when we went downstairs to check out. We learned later, Upon returning home, a number of others have made complaints concerning this parking at this location. As my title states, don't waste your money here.
We were not greeted or acknowledged by any staff members for the rest of the weekend. Those at the front desk either did not look up from their screens as we walked by or continued to talk to each other. It was odd.
I’ve given the property 2 stars instead of 1 star because the gentleman who checked us in was friendly and professional, the parking was convenient, and although the carpet in our room was pretty dirty (dust/crumbs/debris all along the baseboards), the bathroom and linens were all clean.
The room was clean and location was good. Front desk and shuttle staff were very nice.
You have to schedule room cleaning services. We scheduled twice but both times our room was not serviced (trash still there, dirty towels still there, bed sheets not cleaned, etc) both times I called the front desk. The first time they brought us towels and told us if we wanted our bedsheets changed we’d have to do it ourselves. The staff scheduled our cleaning for the next day but it didn’t happen either.. The second time they quickly brought us towels and trash bags. You put your own trash in the hallways so you will see other peoples trash/pizza boxes etc. we had quite the collection of dirty towels.. we were really disappointed that even after missing the first cleaning, the second one was missed as well. We went to the front desk for cups for coffee due to ours being out and not replaced.
Shuttle service was good when you could catch it. It was not a consistent schedule like other hotels. Instead of being on the hour/half hour or scheduled trips it was random. When you call the shuttle it will always be 20 minutes away. Other guests had similar issues. We used the shuttle three times and walked or Ubered other times. Self parking was advertised online a little cheaper than it was in the hotel.
Checkout was very fast but I wasn’t given a receipt or summary of charges. They told me it would be emailed.
Not terrible just disappointing. There are daily fees so it’s unfortunate that the shuttle service was inconsistent and cleaning services were unreliable.
"West End/Vanderbilt UMC or the VA Hospital - this is the place to stay - easy walk to both. Fabulous restaurants around the corner."Read full review
"Don't stay here. There are other Hilton properties nearby that are a lot cheaper. "Read full review
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