Hilton Nashville Downtown
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About
The Hilton Nashville Downtown hotel is the only AAA 4-Diamond, full-service, all-suite luxury hotel in Nashville, Tennessee. Named "America's Friendliest City" by Travel & Leisure magazine, Nashville truly has it all: rich music history, vibrant nightlife and legendary culture.
Experience the Hilton Nashville Downtown hotel, located in the heart of Nashville, featuring luxurious accommodations and amenities in a convenient setting. We're across the street from the Music City Center and next to the Country Music Hall of Fame and Museum, Bridgestone Arena, and the Schermerhorn Symphony Center. Our hotel is just one block from the historic Ryman Auditorium, former home of the Grand Ole Opry and minutes from famed Music Row.
We're just a short walk to the Entertainment District and legendary Second Avenue with a variety of honky-tonks, restaurants, shops and nightclubs.
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I used the valet service every day during the stay and wanted to give a shout out to Zach Taylor for his exemplary service. He was on the ball, friendly, and showed me true southern hospitality. The entire valet team was great but It seemed that Zach was the one working most every day while I was there so I had most interaction with him.
I had breakfast at the Market most mornings and Denisa was my server every time except maybe one day. Her service was fast, friendly, and very much appreciated when I was in a rush to get to work each morning.
Because I was exhausted every night coming back from work, I ate at the Trattoria II Mulino in the hotel almost every night. The food and service were top notch and I will review the restaurant separately but if you're staying at the hotel, this is a great place to unwind and have a wonderful meal. Louis the bartender was my server most nights as I sat at the bar. His service was beyond amazing!
I declined housekeeping during my stay but I did notice the same housekeeping staff most days I was there as well. I could tell all of the people working there were dedicated to their jobs and doing the best they can during this difficult travel time. I was disappointed to see that the housekeeping staff were for the most part not wearing their masks over their face while cleaning rooms, which is why I declined housekeeping service.
My only complaint, and it's not really even a complaint but I want to give an honest review, was the cleanliness overall was a little suspect. The elevator smelled of sewer often, which was weird, and I saw the same hand prints on the elevator doors for days, which made me think the elevators were not cleaned daily. During the week I also saw the same garbage bags and used room service items sitting outside of rooms for several days. I'm sure staff was limited due to number of people staying at the hotel but cleanliness during the pandemic should be of upmost importance. The other unfortunate was the front desk response to phone calls. Twice I had to call down to the front desk while outside my room as my room key needed updating for some reason. Both times I was watching the front desk while I was calling them (It is an atrium type set up so you can see the lobby from the hallways) and they were literally ignoring the phone for what seemed like several minutes but probably more like several rings. I had to hang up and call back both times before the phone was answered. I also tried contacting the front desk via phone from my room a couple times and they never answered.
On the positive side, the front desk manager responded to my request to a reduced room rate for the 2nd week of my stay and that was very nice and appreciated.
The couple unfortunates aside, I would definitely stay at this location again and recommend it whether you're there for work or play, the location couldn't be better, especially if you're there to enjoy the downtown scene.
The first one was at check-in I asked the front desk about the pool and was advised they got rid of the pool nine years ago however according to the research I did on my travel portal for work it shows they have a pool they also do not have a reciprocal agreement with a health club and only one day a week are you allowed to use the pool at the hotel at the Omni and only if you purchase spa services which is a customary inclusion where ever you get spa services in general.
Next was I Reserved a king room near the elevator and was given a double bed however they made up for it by upgrading my breakfast.
later that night we went to the Italian restaurant inside the hotel, we did not have a reservation and when I Went to the bar to order takeout because the restaurant was full I was given a menu told to go to the opposite end of the bar decide on what I wanted to order and then walk back to the original end of the bar and give my order when I was ready there was very little room at either end of the bar and I felt it shouldn’t be my responsibility to have to walk back-and-forth across the crowd just to place an order at the bar. I then returned the menu back to the bartender and walked out and decided to eat dinner in the lobby area where there is another bar and a lighter fare. The service was very good and the food was not bad as well. afterwords I went back to my room and tried to go to sleep.
So disappointment number four was significant as I laid in bed and the noise from the arena across the street became increasingly louder I called down to the front desk asked him what time with the stop and they said shortly that was around 1030 it’s now 1130 and the noise hasn’t stopped of course the front desk was unapologetic because they are well aware of the fact that now I’ve paid all this money to spend the night in a hotel where I can’t sleep because they are right across the street from the most annoying sound of banging and that’s for a hockey game unbelievable I do not recommend this hotel at all. I consider a hotel to be a haven where I can get rest wake up refreshed or at the very least functional enough feel like I’ve tried to battle all night to try to sleep. this Hilton didn’t provide that at all as a matter of fact they’ve been very cheap about the little things in the details to what they offer to use to provide cotton swabs make up remover‘s mouthwash for details that made you feel like you’re taken care of for all the needs and you don’t need to pack excessive way but those little details are now gone and I would understand it, if their price point was within reason but again I offer my opinion that the Hilton here feels they don’t warrant to advise their clients of all the hotels shortcomings and do not update all the systems that carry information about their amenities.
Each suite was identical and spacious, but I found the level of cleanliness varied. One of my sons received a room that did not appear to have been dusted recently. My room had a musty odor as though there was previous water damage, and the furnishing was stained.
The location of this hotel and the lounge were the two stars of this stay. I found that even on Christmas Eve and Christmas Day there was excellent service in the lounge and a variety of offerings. It would be nice if the soft drinks and bottled water were refrigerated. Instead, there was a communal bucket of ice near the buffet with a scoop.
Despite the cleaning misses and worn furnishings, it was a comfortable stay.
"The proximity to Nashville's Lower Broadway, Bridgestone Arena and the Titan's Stadium make it the best choice for vacations. "Read full review
"Higher rooms are quieter. Bring your own makeup mirror. If noise is a concern, find out if there is something at Bridgestone Arena next door"Read full review
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