The actual cottage was lovely and facilities were nice. But this place has terrible communication and a lack of good costumer service. I had to change my booking and the person who I talked to on the phone was clueless about what was possible and assured me they would call back the next day to confirm, didnt call back so I called back and then was again told they would contact me via email that day which again didnt happen. I had to call 3 days in a row and email (which was never replied to) until they could give me a straight awnser. I was then charged a different price to what I booked. Also the booking implied breakfast included but we received a $30 voucher for breakfast for 2 people? Which barely covered half of what the breakfasts cost at the cafe. And if you also order coffee with that its even more. Location was lovely and the place was fairly clean but they lacked customer service which really sucks because the place has good potenial and you oay a decent amount to stay.…
We stayed in the original cottage, must have had recent upgrade compared to a few older reviews as it was beautiful. So spacious and we had everything we needed to make our stay perfect. Only downfall was breakfast is at ranges cafe/restaurant where we were given a voucher of $45 for the 3 of us. It’s misleading to say breakfast included as you don’t get much for $15 each so of coarse you go for the better breakfasts on order instead of having 1 piece if toast and a coffee. After 1 hour of waiting for our breakfast we did indulge in what was in the menu and was delicious and paid our extra cash. The cafe was so loud we couldn’t hear each other speak, don’t know whether it was a bit echoey but we all couldn’t wait to get out of there.
Was just fab.. thank you.. .. was a lovely stay great position located in olinda close to everything... great breakfast voucher and discount for lunch. Huge spa. Will recommend to everyone. Cheers bunches..
Amazing secluded location only a few minutes walk from the centre of Olinda. Stayed for 2 nights in the one of the 3 guesthouses, nestled amongst the trees. Spread over 3 levels, it was well appointed with a contemporary fitout. Also enjoyed the fire on the cold nights, though was also centrally heated. Service was quick, helpful and responsive. Would definitely stay here again.
After visiting for years myself and friends still think this gem is a wonderful getaway in Olinda. Only a stroll from Olinda and the property boasts stand alone feel with large spa bathrooms . There always seem to be a lot of wildlife on the property and staff are always helpful and accommodating. Would recommend for that unique Olinda experience.