Booking a room after staying at a wedding, we didn't think too much given that it's a motel. However, we were pleasantly surprised given the price. Location was good, service was fine and the bathroom had been newly renovated.
We booked this as a last minute night away. The room smelled musty, on further inspection we discovered the shower was full of MOULD. We also found MOUND on the bench under the air conditioning unit. The staff made it very difficult to arrange another room, which was also NOT CLEAN. We decided not to stay, and are still fighting for a refund
We stayed in a 1 bedroom unit for 3 nights. The room was ideal and staff very friendly. The room had all the conveniences needed to make our stay comfortable. The back courtyard was convenient however needs a little TLC but overall we were very happy and woul stay again
We were guests at a wedding in a nearby winery and stayed here one night. We were pleased with our choice. The room was a little worn, but room and bathroom were spotlessly clean. Despite being close to the highway, the room was very quiet (I have excellent hearing!). The bed was super comfy and the linens good quality. We slept very well. Wifi worked well. Keep up the good work, Yarra Valley Motel!
Had important family event and needed 1-night stay for 5 people. In hindsight wish booked for 2 motel rooms instead of ground floor 2 BR apartment. Spacious and clean but quite dated and with a weary “old” smell. Little needed fixes added to irritation: bathroom door absent handle (can’t close for privacy), flickering room light globe, broken security door, and stained carpet. Two good accommodation saves: comfortable beds and good water flow in shower. COVID reasons keeping indoor pool shut in December 2021 .. even if double vax, really?! Only 1 night but wouldn’t stay much longer.
We rented 4 rooms to attend a family wedding. We had to change our booking on multiple occasions due to Covid. They couldn't have been more understanding and helpful. The rooms were simple but very clean and convenient. Other family member stayed at more expensive accommodation and wished they had joined us at The Yarra Valley. Thank you.
Had to cancel due to covid govt restrictions. Cancellation was 10 days before the booking. Sent emails and never got a reply. Eventually rang only to be told they wouldn't refund. Have faced similar circumstances in the past with other service providers and they have always refunded. Very poor.
Recently stayed at this motel to organise a funeral. The staff were so helpful, nothing we asked was to much trouble. The rooms were spotless, well appointed and in a super convenient location. All the staff are so hard working. Thank you
My family and I stayed at the motel on the 20th of March as we were in town for a 40th birthday party. When we first arrived we were told that we were being "upgraded" to a larger room. This, however, was not an upgrade as we were placed into a two storey house that was seperated by a locked door at the top of the stairs. When we arrived back to the motel at about 11 there were a number of drunk young people playing loud music, yelling and stomping around. Although we contacted the night manager we were informed that there was nothing that could be done. If we were given our original (non upgraded) room then there wouldn't have been an issue. After unsuccessfully trying to find another hotel in Melbourne we ended up having to drag the mattresses into the front room and I ended up sleeping on the couch. We barely got any sleep before having to leave early to drive back to the airport. This whole situation was unacceptable and I feel that this only happened so that the motel could fit more people in for the night. After emailing the motel and requesting that someone contact me regarding our stay, I heard nothing back. The service and overall experience was terrible and I'd recommend avoiding this place at all costs. …
Apartment 28 gave us the room to meet for pre dinner drinks with sunroom space & furnitures. Rooms are clean and spacious. They accommodated us for our 13 bikes. Overall a pleasant stay, would have been nice if pool was open, but Covid😪is beyond their control.