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We booked this place 6 months ago . I booked for a three bedroom deluxe villa and paid in full at the time of booking via Wotif. Upon arrival apparently someone decided a two bedroom would suffice. So we were shoved in a two bedroom...More
Thank Doris T
Response from Savannah F, Front Office Manager at Dromana Holiday & Lifestyle VillageResponded 1 week ago
First of all, the majority of the mistake related to your holiday was caused by Wotif. Second of all, it is really disappointing that you have decided to unfairly slander our establishment with rumors on your review. Every cabin is cleaned thoroughly and we...More
Had I read all these negative reviews we would definitely not have booked.
Oh well we did and we too had a very average cabin with dirty dishes, ripped couches, frayed blinds, towels in tatters. We stayed in September 2017 and at the time there...More
Response from Sara A, Front Office Manager at Dromana Holiday & Lifestyle VillageResponded 11 December 2017
We are sorry to hear that you felt that your cabin was average and not cleaned properly. We do our best here at Dromana to be sure that a cabin is of a comfortable standard for our guests. If you were unhappy with...More
My husband booked this place at the last minute for a 3 night stay on the long weekend. I can see why they still had cabins available. Our cabin was average. The air conditioner didn't work, there was only 1 very uncomfortable couch and the...More
Thank Michele P
Response from Sara A, Front Office Manager at Dromana Holiday & Lifestyle VillageResponded 12 December 2017
Sorry to hear that you were not comfortable with the state of your cabin. Some of our cabins are indeed older but I can assure you that they are kept clean and well-maintained. Being older, though, they will naturally show some wear and tear...More
...was the 14 days at this place. Booked into a deluxe cabin only to compare one that our Parents came to stay in and ours was clearly a standard. The staff told us there was nothing they could do as ours was a deluxe. It...More
1 Thank Rohan M
Response from Sara A, Front Office Manager at Dromana Holiday & Lifestyle VillageResponded 11 February 2017
Thank you for your feedback. The cabin you stayed in, was indeed a Deluxe cabin. If you were not happy with it, you certainly would not have liked the standard cabin by comparison. You mention that it was dirty but you did not...More
We are here now and are needing to leave after 1 night as the air conditioner is broken and there have been several days over 30 degrees. We understand it is not their fault that it is broken however staff have been rude and shown...More
3 Thank Jess S
Response from Sara A, Manager at Dromana Holiday & Lifestyle VillageResponded 6 January 2017
We are sorry that you had a bad experience during your stay with us recently.
It was very unfortunate that the air conditioner failed to function during such a hot period,
the complete unit has now been replaced.
All your concerns have been...More
USD 131 - USD 172 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Hi travis, my name is Stef. My family stayed there in jan this year and as soon as we checked in we noticed that the door in the ensuite didnt close then when we forced it closed we couldn't open it. So all week we had to... More
Hi travis, my name is Stef. My family stayed there in jan this year and as soon as we checked in we noticed that the door in the ensuite didnt close then when we forced it closed we couldn't open it. So all week we had to use toilet/shower with door open. The smoke alarm in kitchen had live wires exposed and dust was falling on kitchen table. The window in my sons bedroom didnt close properly so we had to put utensils there to hold it shut from inside. The front slide door didnt open/shut properly it made an extremely loud squeaking noise. So every morning or everytime we went out everyone could hear it. We told Adam and Lisa at reception and nothing was done. He said he would come back but never did all week.
I sent an email of complaint when we got back to melb with photos never got a response, resent the email and again nothing. It's bad poor management and will never stay there again. Sorry for venting.
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