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The Chen Melbourne - Art Series

850 Whitehorse Rd, Box Hill, Whitehorse, Victoria 3128 Australia
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Traveller (116)
Room & Suite (29)
Pool & Beach (18)

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About

#3 of 4 hotels in Box Hill
Location
Cleanliness
Service
Value
Located in Melbourne’s burgeoning Box Hill, The Chen has been crafted with the unique art inspired touch points that Art Series Hotels are celebrated for. Featuring 100 intelligently designed suites complemented with the vibrant works of Chinese born, Australian Artist, Zhong Chen. The Chen plays home to local and interstate travellers looking to stay for work or play. Featuring spectacular views of the CBD and surrounding areas from the impressive rooftop pool and deck while being close to Box Hill’s exciting dining precinct. Trams are also at the doorstep ready to whisk you away to explore. Please Note: Limited parking is available onsite, accessible via Fairbank Lane from Nelson Rd. (Enter at first set of boom gates nearest Nelson Rd). The Guest Experience Desk can be contacted via the intercom from the boom gate, you will be directed to park in the 5 minute drop off bay or a visitor parking bay. After making your way to reception, you will be checked in and allocated a park. Important information: Please be advised our gym will be closed until further notice. We are sorry for any inconvenience this may cause and thank you for your understanding during this time. This hotel does not accept cash as a payment method. Credit, debit and prepaid cards are accepted to buy goods and services.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Taxi service
Rooftop terrace
Non-smoking hotel
Paid private parking on-site
Wifi
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Breakfast available
Complimentary Instant Coffee
Complimentary tea
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Safe
Iron
Kitchenette
Microwave
Minibar
Flatscreen TV
Refrigerator
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Boutique
Mid-range
Languages Spoken
English, Chinese

Location

850 Whitehorse Rd, Box Hill, Whitehorse, Victoria 3128 Australia
The Chen Melbourne - Art Series
574Reviews4Q+A40Room tips

Reviews
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Whitey65 wrote a review Mar 2024
Melbourne, Australia43 contributions20 helpful votes
Stayed one night (Saturday). Great location on tram line to city, train station in shopping centre next door that has food court anndvplenty of restaurants within walk of hotel. Airport bus also stops at shopping centre. Comfortable bed and pillows. Friendly check in staff. Nice huge heated lap pool on roof of hotel. Would stay here again.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: On tram route to city, train station close by, food court and shopping centre next door, plenty...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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florentina a wrote a review Mar 2024
1 contribution
everything is good, except there is one unpleasant smell in the back of the mattress or around the mattress like the smell of sweat, the waiters are all friendly, but sorry for the cleaning staff, the body odor is really bad, maybe you can tell them to use deodorant lol
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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AnnaNZ4 wrote a review Feb 2024
Wellington, New Zealand12 contributions
Close to public transport, making it accessible to and from Melbourne CBD. Comfortable, clean, and modern room. Balcony view could have been better but no worries. Lovely rooftop pool and BBQ area which we enjoyed to ourselves. Would stay again!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Val Joy wrote a review Jan 2024
2 contributions
The staff were very friendly. The room was very clean, roomy and the bed extremely comfortable. Loved the large shower. Also had a full ironing board and iron, fridge, kettle, fridge and toaster. The Chen is perfectly positioned for public transport, trains, buses and trams. Also very close to shops, Box Hill hospital and Box Hill RSL. Would definitely stay here again. The staff did forget to let me know that the automatic front doors lock at night and you have to use your swipe card. Arriving back at 9.30pm I couldn’t get in, fortunately I saw someone use their swipe card. (My first time staying in a big city high rise motel).
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from James David, General Manager at The Chen Melbourne - Art Series
Responded 31 Jan 2024
Dear DaVVale, Thank You for taking the time to leave a review, and for passing along your recommendation for other readers. Your nice words will certainly be passed along to our staff and we look forward to hosting you again soon. Apologies for overlooking the entrance tip! Wishing you all the best. James General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sandy J wrote a review Jan 2024
1 contribution
Our room was beautifully furnished, comfortable bed, most services & amenities with the exception of the hotel does not have a restaurant so no breakfast. There is a cafe downstairs however that is quite expensive. The staff were all lovely & very helpful. We would definitely return for a little escape.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: There is no restaurant on site however many places in the local area to eat.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from James David, General Manager at The Chen Melbourne - Art Series
Responded 28 Jan 2024
Dear Sandy, Thank You for taking the time to leave a review. Your incredibly nice words will certainly be passed along and we look forward to hosting you again soon. Wishing you all the best. James General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matthew M wrote a review Jan 2024
1 contribution
Clean. Newly built. Modern design. Comfortable. Close to Chinese restaurants. Reception is professional and clear and friendly and with smile, beautiful smile. Sleep well. I like to open the windows, instead of air-conditioning. My family like the shampoo and handwash brands they use.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Listen carefully to the instructions on parking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from James David, General Manager at The Chen Melbourne - Art Series
Responded 17 Jan 2024
Dear Matthew, Thank You for taking the time to leave a review. Your incredibly nice words will certainly be passed along. Wishing you all the best. James General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Blair B wrote a review Dec 2023
1 contribution
Excellent service, friendly staff! An amazing place to staff! Great position! There are so many options for dining just outside the hotel. Great access to different types of transport into the city! Close to all the major shopping centres!
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from James David, General Manager at The Chen Melbourne - Art Series
Responded 8 Jan 2024
Dear 853blairb, Thank-You for taking the time to leave a review, and for your kind words regarding our service, staff and location. We certainly take pride in our Guest Services, and it's great to see this reflect in our feedback. We look forward to having you stay with us again soon. Regards, James General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pantea e wrote a review Dec 2023
Tehran, Iran12 contributions1 helpful vote
Very well located, equipped and decorated. Helpful staff. It was the second time we stayed at the hotel, easily booked it through email without payment in advance. Stayed for more than two weeks with a good price.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from James David, General Manager at The Chen Melbourne - Art Series
Responded 8 Jan 2024
Dear Panteaetem, Thank-You for your kind words regarding our product and helpful staff. Great to hear you had a wonderful two week stay. We look forward to having you stay again soon for visit #3. Regards, James General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zhiliang L wrote a review Dec 2023
1 contribution
Front desk staff were friendly and all my needs were attended to. When we first checked in, my son was crying. One of the front desk staff comforted him by offering him snacks. She also offered the same to my other kids. The room was clean and comfortable for my family.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from James David, General Manager at The Chen Melbourne - Art Series
Responded 8 Jan 2024
Dear 279zhiliangl, Thank-You for taking the time to leave a review. Snacks at The Chen are certainly the crowd pleaser, and it's great to see it did the trick with your son! Wishing you all the best, and looking forward to having you stay with us again soon, Regards, James General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Adedoyin O wrote a review Nov 2023
Terrigal, Australia87 contributions36 helpful votes
This was a surprisingly decent- sized and very clean studio. There were a number of good choices of restaurants, some opening until late. There is 24-hour-reception and helpful attentive staff. The WiFi was good.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from James David, General Manager at The Chen Melbourne - Art Series
Responded 8 Jan 2024
Dear adedoyino2014, Thank-You for taking the time to leave a review. Great to hear that you enjoyed the cleanliness, staff, restaurants, WIFI and 24-hour reception. Looking forward to having you stay with us again soon, Regards, James General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$149 - AU$161 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaVictoriaGreater MelbourneWhitehorseBox Hill
NUMBER OF ROOMS
100
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE CHEN MELBOURNE - ART SERIES (AU$147): 2024 Prices & Reviews (Box Hill) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about The Chen Melbourne - Art Series
Which popular attractions are close to The Chen Melbourne - Art Series?
Nearby attractions include Box Hill Gardens (0.4 km), Box Hill Central (0.3 km), and Kingsley Gardens (0.5 km).
What are some of the property amenities at The Chen Melbourne - Art Series?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Chen Melbourne - Art Series?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Chen Melbourne - Art Series?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at The Chen Melbourne - Art Series?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Chen Melbourne - Art Series?
Conveniently located restaurants include Dumpling King Chinese Restaurant, Tien Dat Restaurant, and Indochine Vietnamese Restaurant.
Are there opportunities to exercise at The Chen Melbourne - Art Series?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is The Chen Melbourne - Art Series located near the city centre?
Yes, it is 0.4 km away from the centre of Box Hill.
Are any cleaning services offered at The Chen Melbourne - Art Series?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Chen Melbourne - Art Series?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to The Chen Melbourne - Art Series?
Many travellers enjoy visiting St. Patrick's Cathedral (12.5 km), Old Melbourne Gaol (13.5 km), and Parliament House of Victoria (12.7 km).