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Mercure Sydney Parramatta

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1 room 2 adults 0 children
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Mercure Sydney Parramatta
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829 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Sydney Parramatta
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Showing 812: English reviews
Perth, Australia
Reviewed 4 weeks ago

stayed 3 nights on a recent business trip, arrived late to check in 10.30pm approx. and was handed an envelope with my room card in with no other information or formalities. on arriving at my room, I had received a room upgrade and there was a free drink voucher in the envelope (I am a platinum accor member) which is...

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Helpful?
Thank Paul F
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Hi Paul, Thank you so much for taking the time to write this review. It's great to get feedback from our loyalty members, especially when they have come to know what they should be able to expect at an Accor property. Whilst we like to offer friendly and efficient service, I need to make sure that the balance doesn't tip...

Melbourne, Australia
Reviewed 4 weeks ago

Stayed here for 2 nights on business. The main reason for staying here is that I am an Accor Club member. The lobby and hallways are in need of an update. Service at check in was ok. Rooms were a decent size and the beds were comfortable. Bathroom needs an update and the walls on the rooms were thin so...

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Helpful?
Thank Beerbloke
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Beerbloke, First of all, that is a fantastic name and had we known that during your stay, I would of asked our team to pop a sample or two into your room from our Local brewery in Parramatta - the riverside brewery. In regards to your review, I'd like to thank you for taking the time to write a...

Newcastle, Australia
Reviewed 4 weeks ago

The reception area is nice, the beds are comfortable and the staff are friendly. Parking is a good price and there is plenty of it. The location was ideal for us as we were heading to Olympic Park early in the morning but I would not recommend it for holiday-goers. I didn't feel very safe walking around the area at...

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Helpful?
Thank RH2468
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear RH2468, I'd like to thank you for taking the time to write this review and please know that we will look to take your advice on board and improve from it. Unfortunately, without more information to go on we wont be able to work with a specific team member to improve. That is one of the reasons that we...

Melbourne, Australia
Reviewed 14 March 2017

Have stayed at this facility a couple of times for business purposes. It has been convenient to where I needed to be. The Service remains an issue. The bar service is poor, taking almost 10 minutes for service in what would be a happy hour kind of time slot. Staffing levels for food/Beverage service may need addressing. Time waiting to...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 584bradleyv
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Bradley V, I'd like to apologize for the experience you described in your review of your time with us. It is indeed our job to wait on you and not the other way around! Please know that I will use your feedback and look to improve. I constantly receive positive feedback about the friendliness of our staff so it...

Bathurst, Australia
Reviewed 10 March 2017

We stayed in the hotel for only one night enabling us to attend a function being held at Rosehill Race Course. The location for our purpose was wonderful. The size of the room was really good. The bathroom was roomy, however there was mould on the tiles around the shower, which made it feel dirty and yuck. Upon arrival we...

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Helpful?
Thank clraedc
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Clraedc, Thank you for taking the time to write this review. With your specific feedback, it certainly gives us a focus on how we can improve. We frequently receive compliments and praise for our service and it is isolated service failures like what you have reported that we need to correct. I hope it is of some consolation that...

Orange, Australia
Reviewed 1 March 2017 via mobile

Spacious and clean room, lovely customer service and beautiful attention to detail. Priority suite is just gorgeous!! I would stay here again just for the beautiful chocolate slices and coffee pods! Highly recommended... best hotel I've been in for ages!

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Thank Ricksta W
Reviewed 24 February 2017 via mobile

Was booked in here at the last minute after an awful experience the night before at a horrible motel. Every single staff member we met was amazing! They clearly put customer service first. We were even provided with some free beer and wine by concierge. Dinner options were great and the pork belly and lamb shoulder were delicious. Buffet breakfast...

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Thank Tee N
Melbourne, Australia
Reviewed 22 February 2017 via mobile

I stayed (booked on booking.com) but won't again. The walls are tissue thin, and the neighbors played loud music until late at night and wouldn't stop until I complained and the hotel staff told them to stop. Why did I have to complain to enjoy peace and quite.? Why weren't hotel security doing there job?. The breakfast buffet at $25...

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Helpful?
1Thank BigRuss1213
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Hi BigRuss 1213 and thank you for your review. I apologise that you were disturbed by other guests but please know that we have two team members on throughout the night. They are here for your safety and service and will be happy to respond quickly to any complaints or requests received. In an ideal world, they could permanently patrol...

New South Wales, Australia
Reviewed 22 February 2017 via mobile

The staff at the Mercure Sydney Paramatta were very eager to assist with any enquiry. They went out of their way to ensure the room met all requirements. The room was tidy, the bed was comfortable and the provided toiletries were appreciated. There were issues with the lift during my stay but they had technicians on site working to fix...

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Helpful?
Thank Trusties
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Trusties, Thank you so much for your kind review. I am sincerely sorry about the inconvenience you experienced during your stay. The technical faults we experienced earlier this month were incredibly unusual and have since been repaired. Apart from that, I am glad to read that you enjoyed your stay. I really do look forward to hosting you again...

Nelson Bay, Australia
Reviewed 20 February 2017

First time we have stayed at the Mercure in Parramatta , highly recommend this Hotel . Could not fault our stay .our Studio Suite was spacious and clean with comfy beds, we had dinner in the Restaurant on Friday night and it was superb and filling! And the pool and al Fresco Area was a nice surprise also

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Zaytek
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Zaytek, Thank you so much for taking the time to write this review. It is great to read that you enjoyed your stay with us and your meal in the restaurant. As a committed team of hospitality professionals, your experience is what we aim to achieve with all out guests. Once again, thank you for your kind review and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Sydney Parramatta offers spacious and contemporary 4 star accommodation on the fringe of Parramatta CBD. Attending an event? We are in prime position opposite Rosehill Gardens, a 10 minute drive from Sydney Olympic Park and only a short distance to Parramatta City Raceway and Eastern Creek. Mercure Parramatta is the perfect place to relax with our welcoming M Restaurant and Bar open 7 days. With suites and interconnecting rooms why not bring the kids along they will love the use of our Pool, spa and tennis courts on site. So what are you waiting for? ... more   less 

Additional Information about Mercure Sydney Parramatta

Address: 106 Hassall St, Rosehill, Parramatta, New South Wales 2142, Australia
Region: Australia > New South Wales > Greater Sydney > Parramatta > Rosehill
Price Range: $143 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sydney Parramatta 4*
Number of rooms: 164
Reservation Options:
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Also Known As:
Mercure Sydney Parramatta Hotel Rosehill
Mercure Hotel Sydney Parramatta
Mercure Hotel Rosehill
Mercure Sydney Parramatta Rosehill
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Sydney Parramatta staff and other travellers.
2 questions
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Questions? Get answers from Mercure Sydney Parramatta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Undercover parking is well worth it.”
davew822, 16 Feb 2017 | Read review
“Ask for a pool facing room, will keep you away from noise”
melbrob, 17 Jan 2017 | Read review
“we stayed opposite the lift and had no problems with noise so I think anywhere would be fine”
kristiefarrellynka, 27 Nov 2016 | Read review
“the rooms are old but we just had a standard room so i cant say for the others..”
LeanneM483, 20 Nov 2016 | Read review
“Ask for a room overlooking the pool.”
SmileyCoyote, 30 Oct 2016 | Read review
5 of 5