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Citadines Connect Sydney Airport

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121 Baxter Road, Mascot, New South Wales 2020 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (239)
Room & Suite (91)
Dining (27)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 18/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Citadines Connect Sydney Airport
Updated 18/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 14 hotels in Mascot
Location
Cleanliness
Service
Value
Travellers' Choice
Citadines Connect Sydney Airport is an airport hotel, but unlike one you have ever experienced before. Whether you are travelling for business (check out our meeting rooms and high speed wi-fi) or leisure (take in a film at our rooftop outdoor cinema or enjoy a craft beer overlooking the stunning views of jets dashing past ), a quick stopover or the start of your next travel adventure; Citadines Connect will make your stay one to remember. Each guest room has been cleverly designed with both the leisure and business traveller in mind. Select between a range of guest rooms from Economy to First Class each featuring; deluxe bedding, a 55-inch TV equipped with Netflix, free Wi-Fi, rainfall shower with modern bathroom amenities and blackout curtains. The property is located only a 15-minute walk or 2-minute drive to the domestic terminal, or a 10-minute drive to the international terminal. Alternatively, guests can enjoy the added convenience of onsite parking. It can be heart-breaking to leave your beloved pooch or purring companion behind while you embark on a holiday, and now you don't have to with Citadines Connect Sydney Airport offering pet friendly accommodation. Upon arrival, guests and their furry companion travel straight to the Penthouse Level, the hotel’s gateway to all 150 guest rooms and a vantage point from which you and furry companion friend will likely spend much of your leisure time. The guestroom feature home comforts to unwind, alongside a touch of luxury: deluxe bedding, a 55-inch TV with Netflix, complimentary Wi-Fi, rainfall shower and blackout curtains – as well as a courtyard and bed for your furry companion. Now your furry adventurers can join in all the fun! The well-being of Citadines Connect Sydney Airport guests, staff and partners is of paramount importance to us. To ensure your safety, we’ve implemented enhanced hygiene and care standards with our Ascott Cares program. Ascott Cares covers 7 commitments such as maintaining high levels of hygiene and cleanliness standards as well as safe social distancing to continue providing a welcoming home away from home for our guests. For greater comfort and reassurance during your stay, round-the-clock health, wellness and security support including telehealth or non-emergency medical consultation, updates on health and security situations within the property vicinity or the destination you are travelling to is available a call away. Please note: Be advised we are taking bookings for both vaccinated and unvaccinated guests. Those that are vaccinated may use the gym and public areas, as well as dine in our Grab & Go space complying with all signage and direction of our team. Our team will need to sight a valid vaccination certificate to comply with NSW Health orders. Unvaccinated guests may purchase takeaway from our Grab & Go area, however at this time they are unable to utilise the gym, dine or sit in our public areas including our outdoor terrace.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Public wifi
Coffee shop
Breakfast available
Complimentary instant cofffee
Complimentary tea
Happy hour
Snack bar
Wine / champagne
Rooftop bar
Taxi service
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Bath / shower
Soundproof rooms
Safe
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Hindi, Nepali

Location

Full view
72Somewhat walkable
Grade: 72 out of 100
15Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
634Reviews7Q+A53Room tips
Traveller rating
  • 448
  • 138
  • 28
  • 12
  • 8
Time of year
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Popular mentions
Fred S wrote a review 1 Dec
1 contribution
I needed to cancel due to Covid. I gave them plenty of time and was not even considered for a refund. The first hotel in Sydney to be so rude and inconsiderate. I would advise staying any where else. Get into the city and work with professionals.
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Date of stay: December 2021
Value
Service
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Craiginsydney wrote a review Nov 2021
Mudgee, Australia93 contributions48 helpful votes
Stayed three times over the one week in mid November. While my well priced room was small, it was perfect for me. Great bed, pillows and shower. Drinks and snack available on the top floor and I fine the airport view really interesting. Staff here are really fantastic, genuinely nice people who also offer great service. Rooms are clean and modern. I’ve booked a larger suite to stay again over Christmas.
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Date of stay: November 2021Trip type: Travelled solo
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Response from Guest Service Team, Guest Services / Front Office at Citadines Connect Sydney Airport
Responded 2 weeks ago
Hi Craig, Thank you for choosing the Citadines Connect Sydney Airport hotel and for the kind review! We are so glad to hear that you had an enjoyable time staying with us and were pleased almost all aspects of your stay. It is such an honour to hear that you plan on returning and we look forward to welcoming you again for many more fantastic stays. Warmest regards, Grace N - Assistant Guest Service Manager
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NanaMariaC wrote a review Nov 2021
Perth, Australia56 contributions4 helpful votes
Stayed here on my way from Perth to Coffs. Great location as it only took 4 minutes in the shuttle bus from the domestic airport. Accommodation was comfortable. Receptionist was very helpful. My breakfast came on time and was still hot. Only complaint I have was that I didn't have a hairdryer. I would recommend this hotel as a place to stay.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
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Response from Shank MANDIKAL, Guest Services / Front Office at Citadines Connect Sydney Airport
Responded 3 weeks ago
Hi NanaMariaC, Thank you for taking the time to review your recent stay with us at the Citadines Connect Sydney Airport! We are glad to hear that you had enjoyed many aspects of your stay including great location, comfortable bed, helpful staff and timely room service. Please note we do provide hair dryer in the room, if any of the amenities were not available during your stay, please do not hesitate to call our Reception which is available 24 hours and we will be more than happy to help! Looking forward to welcoming you back next time you are in Sydney! Safe travels, Warmest regards, Amy Reservation and Events Coordinator.
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etonSF wrote a review Jul 2021
Jervis Bay, Australia109 contributions8 helpful votes
So cute!! From the lobby to the rooms the design is modern, fun, and happy! Staff was friendly and attentive. Enjoyed the overall vibe. Visited during a lockdown so was not able to take advantage of the amenities, but it seems like there are some nice services. Apparently they show a movie every night on the penthouse level backed by a view of the Sydney skyline. Wish I could have viewed one of these. Very close to airport. Offers a shuttle for $8.
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Date of stay: June 2021Trip type: Travelled solo
Room Tip: Arch one of the nightly movies shown on the penthouse floor
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Response from Shank MANDIKAL, Guest Services / Front Office at Citadines Connect Sydney Airport
Responded 23 Jul 2021
Dear etonSF, Thank you so much for such a lovely review! This is definitely the kind of feedback we love and you have put a big smile on our faces. We all look forward to welcoming you back and serving you again. Warmest regards, Caroline Lam Assistant Guest Service Manager
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mr mourad wrote a review Jul 2021
Sydney, Australia1 contribution
Enjoyed a very smooth stay room was perfect along with everything else. Close to everything in Sydney enjoyed the stay shall be returning. Prices was very good cleanliness was ten from 10 along with the customer service plenary of parking out side on the street check in and check out took very very little time 10/10
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Date of stay: June 2021Trip type: Travelled on business
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Response from Shank MANDIKAL, Guest Services / Front Office at Citadines Connect Sydney Airport
Responded 22 Jul 2021
Dear Mr Mourad, Thank you for your recent stay at Citadines Connect Sydney Airport Hotel. We are happy to know that your stay was up to your expectation and you had such an enjoyable time at our hotel. We wish you all the best and look forward to welcome back in the near future. Warmest Regards, Grace Assistant Guest Service Manager
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PRICE RANGE
USD 64 - USD 108 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNew South WalesGreater SydneyMascot
NUMBER OF ROOMS
150
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Frequently Asked Questions about Citadines Connect Sydney Airport
Which popular attractions are close to Citadines Connect Sydney Airport?
Nearby attractions include Zero Latency VR (0.3 km), Sub Base Platypus (0.2 km), and my limousine sydney (0.2 km).
What are some of the property amenities at Citadines Connect Sydney Airport?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a lounge.
Which room amenities are available at Citadines Connect Sydney Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Citadines Connect Sydney Airport?
Guests can enjoy a rooftop bar, a lounge, and breakfast during their stay.
Is parking available at Citadines Connect Sydney Airport?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Citadines Connect Sydney Airport?
Conveniently located restaurants include La Boca Bar and Grill, Ibis Kitchen Bar, and Mobius Bar and Grill.
Are there opportunities to exercise at Citadines Connect Sydney Airport?
Yes, guests have access to a fitness centre during their stay.
Does Citadines Connect Sydney Airport have airport transportation?
Yes, Citadines Connect Sydney Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Citadines Connect Sydney Airport located near the city centre?
Yes, it is 0.7 km away from the centre of Mascot.
Does Citadines Connect Sydney Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Citadines Connect Sydney Airport?
The staff speaks multiple languages, including English, Hindi, and Nepali.