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Citadines Connect Sydney Airport

121 Baxter Road, Mascot, New South Wales 2020 Australia
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Traveller (333)
Room & Suite (169)
Dining (37)
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About

#5 of 15 hotels in Mascot
Location
Cleanliness
Service
Value
Travellers' Choice
Citadines Connect Sydney Airport is an airport hotel, but unlike one you have ever experienced before. Whether you are travelling for business (check out our meeting rooms and high speed wi-fi) or leisure (take in a film at our rooftop outdoor cinema or enjoy a craft beer overlooking the stunning views of jets dashing past ), a quick stopover or the start of your next travel adventure; Citadines Connect will make your stay one to remember. Each guest room has been cleverly designed with both the leisure and business traveller in mind. Select between a range of guest rooms from Economy to First Class each featuring; deluxe bedding, a 55-inch TV equipped with Netflix, free Wi-Fi, rainfall shower with modern bathroom amenities and blackout curtains. The property is located only a 15-minute walk or 2-minute drive to the domestic terminal, or a 10-minute drive to the international terminal. Alternatively, guests can enjoy the added convenience of onsite parking. It can be heart-breaking to leave your beloved pooch or purring companion behind while you embark on a holiday, and now you don't have to with Citadines Connect Sydney Airport offering pet friendly accommodation. Upon arrival, guests and their furry companion travel straight to the Penthouse Level, the hotel’s gateway to all 150 guest rooms and a vantage point from which you and furry companion friend will likely spend much of your leisure time. The guestroom feature home comforts to unwind, alongside a touch of luxury: deluxe bedding, a 55-inch TV with Netflix, complimentary Wi-Fi, rainfall shower and blackout curtains – as well as a courtyard and bed for your furry companion. Now your furry adventurers can join in all the fun! The well-being of Citadines Connect Sydney Airport guests, staff and partners is of paramount importance to us. To ensure your safety, we’ve implemented enhanced hygiene and care standards with our Ascott Cares program. Ascott Cares covers 7 commitments such as maintaining high levels of hygiene and cleanliness standards as well as safe social distancing to continue providing a welcoming home away from home for our guests. For greater comfort and reassurance during your stay, round-the-clock health, wellness and security support including telehealth or non-emergency medical consultation, updates on health and security situations within the property vicinity or the destination you are travelling to is available a call away. Please note: Be advised we are taking bookings for both vaccinated and unvaccinated guests. Those that are vaccinated may use the gym and public areas, as well as dine in our Grab & Go space complying with all signage and direction of our team. Our team will need to sight a valid vaccination certificate to comply with NSW Health orders. Unvaccinated guests may purchase takeaway from our Grab & Go area, however at this time they are unable to utilise the gym, dine or sit in our public areas including our outdoor terrace.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Public wifi
Coffee shop
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Happy hour
Snack bar
Wine / champagne
Rooftop bar
Taxi service
Meeting rooms
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Bath / shower
Soundproof rooms
Safe
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Hindi, Nepali

Location

121 Baxter Road, Mascot, New South Wales 2020 Australia
Citadines Connect Sydney Airport
711Reviews9Q+A77Room tips

Reviews
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Traveller rating
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Stanley K wrote a review 22 Feb
Tel Aviv, Israel333 contributions183 helpful votes
Great airport hotel. I like the room and the vibe. Also there is grab and go food all day (and night). Great sevice- very friendly- views of airport. Wifi easy and fast. My hotel of choice in Sydney airport area. Good delection of coffee and tea in room and milk in fridge
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Citadines Connect Sydney Airport, General Manager at Citadines Connect Sydney Airport
Responded today
Dear Kibbutznik, Thank you for your kind words and positive feedback. We're delighted to hear that you enjoyed your stay with us, appreciated the room ambiance, grab-and-go food options, friendly service, and views of the airport. We look forward to welcoming you back on your next visit to the Sydney airport area. Best regards, Karan Guest Service Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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oldmikeNewZealand wrote a review 20 Feb
Christchurch, New Zealand144 contributions107 helpful votes
Although the 2 young staff members that checked me in are pleasant and friendly the room that i was given would be pushed to make a 2 star standard. it was on the pet friendly floor but as i did not bring a pet i did seem unusual. OK the room was grotty. the hallways on this floor stink and are filthy and should not be given to customers without animals, OK it did have a dingy balcony with a dog bed but even if I had a pet it still would have been a disappointment to get such a room, on previous occasions I have enjoyed this hotel and have even booked it for a several day Sydney holiday but because of this room they have probably lost me as a customer. as this visit was only overnight did not complain but would not have been willing to stay longer
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: do not take rooms on the pet friendly floor unless you bring the pet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Citadines Connect Sydney Airport, General Manager at Citadines Connect Sydney Airport
Responded 4 days ago
Dear Oldmike, Thank you for sharing your feedback. We apologize for the disappointment you experienced during your recent stay. Rest assured, we'll address the concerns raised to ensure a better experience for all our guests. Your continued support is valued, and we hope to have the opportunity to welcome you back in the future. Best Regards, Nilesh Guest Service Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AdamLeaves wrote a review 10 Feb
Canberra, Australia520 contributions241 helpful votes
I got a surprise when we arrived at reception and the views across the airport were sensational. The big windows give a giant view and you can watch both the runways and the planes taxiing around. The rooms were basic but comfortable. The location was very good for the domestic airport and a good choice if you’re planning to fly.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Mascot shops are walking distance if you need anything.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Citadines Connect Sydney Airport, General Manager at Citadines Connect Sydney Airport
Responded 2 weeks ago
Dear AdamLeaves, Thank you for your positive feedback! We're delighted to hear that our hotel met your needs and that you found our facilities convenient, clean, and our staff-friendly. Best regards, Nilesh Guest Service Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emily L wrote a review 4 Feb
Sydney, Australia8 contributions2 helpful votes
Exceptional customer service from Atim (I think that was his name). I was only there for 24hrs and he really prioritised my needs to ensure I could get the most out of my time there. Also, it was an easy walk to and from the airport which was helpful as I was trying to keep costs down. Stay: 5 - 6th Jan Emily
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Citadines Connect Sydney Airport, General Manager at Citadines Connect Sydney Airport
Responded 2 weeks ago
Dear Emily, Thank you for your kind words! We're delighted to hear that provided exceptional service during your brief stay. We appreciate your feedback and are pleased to know you found the proximity to the airport convenient. We look forward to welcoming you back. Best regards, Nilesh Guest Service Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Garrali wrote a review 2 Feb
Sheffield, United Kingdom19 contributions5 helpful votes
Having arrived from the Uk via Singapore layover this was perfect for our overnight stay before starting our travels. Taxi from airport was 40 aud and we were welcomed at the reception by friendly staff. Our room was was modern with all the necessary basics. Although close to the airport, we had a very restful sleep. There is a rooftop cafe where you can get sandwiches, cereals, fruit, yoghurt and hot and cold drinks. The seating areas are inside or out with fabulous views over Botany Bay.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Citadines Connect Sydney Airport, General Manager at Citadines Connect Sydney Airport
Responded 3 weeks ago
Dear Garrali, Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your overnight stay, the friendly reception, and the modern amenities in your room. It's great to know that you had a restful sleep and enjoyed the offerings at our rooftop cafe with its stunning views over Botany Bay. Best Regards, Nilesh Guest Service Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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traveltheworld461 wrote a review Jan 2024
Fort McMurray, Canada1914 contributions190 helpful votes
+1
We arrived before check-in and the front desk was able to secure our bags. The café leaves a lot for wanting. We had a free drink offer from our Expedia booking and we were happy that everything except for bottles of wine in the cooler were included. We picked the expensive juices and they were really good. Our room had amazing views of the runway and we watched planes come and go. The room was clean, but there were some white stains on the chair and some markings on the wall. There were some brown poo(?) stains on the floor. The mirror outside the washroom is not flattering. Some water leaked out from under the glass in the shower and onto the floor, but it was manageable. Some of the grouting was coming out from between the tiles and could potentially be a nasty foot hazard. This hotel is good for one night before a flight the next day.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Citadines Connect Sydney Airport, General Manager at Citadines Connect Sydney Airport
Responded 3 weeks ago
Dear Fort, Thank you for appreciating our early check-in service and the complimentary drink offer. We're glad you enjoyed the views and the quality of the juices. Our apologies for the cleanliness issues in your room; we'll address these promptly. We value your feedback and hope to welcome you again for a more seamless experience. Best Regards, Karan Guest Service Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pinoylover wrote a review Jan 2024
Cambridge, Massachusetts32 contributions4 helpful votes
Great location close to the airport (though the taxi ride was $46), and the staff was very helpful. Checkin was easy, and the room was cool and comfortable. You can get sandwiches and meals to heat there, which is fortunate because there aren't many dining options in close walking distance
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Citadines Connect Sydney Airport, General Manager at Citadines Connect Sydney Airport
Responded 4 weeks ago
Dear Pinoylover, Thank you for your positive feedback! We're delighted to hear you enjoyed our convenient location, helpful staff, and comfortable rooms. We appreciate your input regarding dining options and will certainly consider it for future improvements. Looking forward to welcoming you back. Best regards, Nilesh Guest Service Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leannie wrote a review Jan 2024
Hanoi, Vietnam1421 contributions1174 helpful votes
Probably the same as most guests, this was a transit hotel prior to a flight as its so close to the airport. We swung by in the morning and left our luggage for the day prior to checking in which was super useful. Check in itself about 6pm was incredibly slow and it didn't seem to occur to the one member of staff to call for assistance. The really frustrating part was finding out we could not pay cash for our room as we had left over dollars we hoped to get rid of this by doing so. There was a complimentary drink voucher each so we had a drink in their penthouse bar/ area which had a impressive view of the airport. Room itself was much better than expected,rather large, a super comfy double bed with soft pillows. A great powerful walk in shower and the option to link my Netflix account to the TV to give more viewing choice. Also appreciated the wine glasses in the room as we had picked up a bottle at the local supermarket on our way over.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Citadines Connect Sydney Airport, General Manager at Citadines Connect Sydney Airport
Responded 4 weeks ago
Dear LeeLee883, Thank you for sharing your feedback. We're pleased to hear you had a comfortable night's sleep and found our facilities useful during your transit. We apologize for any inconvenience during the check-in process and the cashless policy. We appreciate your positive comments on the room amenities and the penthouse bar's impressive view. Best regards, Nilesh Guest Service Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Boyd J wrote a review Dec 2023
Maleny, Australia1679 contributions828 helpful votes
The hotel is located within an easy 10 minute walk from the domestic terminal and features reasonable prices and compact comfortable rooms. We used it when transiting between a late night international arrival and an early morning domestic departure and it suited our purposes well. We were in the hotel for about 7 hours in total so our experience with the hotel is quite limited.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Citadines Connect Sydney Airport, General Manager at Citadines Connect Sydney Airport
Responded 14 Jan 2024
Dear Boydj395, Thank you for highlighting the convenience of our location, reasonable prices, and comfortable rooms. We're glad we could meet your needs during your short stay. Best regards, Karan Guest Service Agent
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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graydudes wrote a review Dec 2023
Brisbane, Australia95 contributions36 helpful votes
Top location, good price, awesome view of aircraft movements if you’re a plane ✈️ nerd. But, check-in was flawed & slow. Was asked to pay when payment had already been passed to third-party booking platform. Turned out that new staff member read my name wrong. Seemed to be a new starter so that’s cool, What really annoyed me was being charged $34 for two schooners of beer & a packet of beer nuts. A bloody rip-off considering it was the first beer poured from the taps that day & what came out was dead as it had been sitting in the lines for hours. I knew this as the server removed glad wrap from the tap head before pouring… Would stay again but would not throw any of my mound around for F&B on the top level.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Citadines Connect Sydney Airport, General Manager at Citadines Connect Sydney Airport
Responded 16 Dec 2023
Dear graydudes, Thank you for choosing our property and sharing your experience. We're glad you enjoyed our top location, good prices, and the fantastic view. We apologize for the check-in inconvenience and appreciate your understanding regarding the new staff member. However, we're genuinely sorry for your dissatisfaction with the F&B pricing and quality. Your feedback is crucial, and we'll address this matter to ensure a better experience next time. We hope to have the chance to welcome you back for an improved stay. Best regards, Amy Assistant Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$166 - AU$233 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNew South WalesGreater SydneyMascot
NUMBER OF ROOMS
150
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CITADINES CONNECT SYDNEY AIRPORT (AU$166): 2024 Prices & Reviews (Mascot) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Citadines Connect Sydney Airport
Which popular attractions are close to Citadines Connect Sydney Airport?
Nearby attractions include Sub Base Platypus (0.2 km), my limousine sydney (0.2 km), and VR Quest (0.4 km).
What are some of the property amenities at Citadines Connect Sydney Airport?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a lounge.
Which room amenities are available at Citadines Connect Sydney Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Citadines Connect Sydney Airport?
Guests can enjoy a rooftop bar, a lounge, and breakfast during their stay.
Is parking available at Citadines Connect Sydney Airport?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Citadines Connect Sydney Airport?
Conveniently located restaurants include La Boca Bar and Grill, Ibis Kitchen Bar, and Krispy Kreme.
Are there opportunities to exercise at Citadines Connect Sydney Airport?
Yes, guests have access to a fitness centre during their stay.
Does Citadines Connect Sydney Airport have airport transportation?
Yes, Citadines Connect Sydney Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Citadines Connect Sydney Airport located near the city centre?
Yes, it is 0.7 km away from the centre of Mascot.
Does Citadines Connect Sydney Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Citadines Connect Sydney Airport?
The staff speaks multiple languages, including English, Hindi, and Nepali.