Meriton Suites Mascot Central
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8 Jackson Drive, Mascot, New South Wales 2020 Australia
Lowest prices for your stay
USD 112
Free cancellation until 30/10/22
Reserve now, pay at stay
USD 112
Free cancellation until 30/10/22
Reserve now, pay at stay
Expedia.comUSD 113
ZenHotels.com
TravelocityUSD 113
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Full view
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Room & Suite (297)
Dining (14)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Individually wrapped toiletries
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Updated 04/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Meriton Suites Mascot Central
Updated 04/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 14 in Mascot
Location
Cleanliness
Service
Value
Meriton Suites Mascot Central is only moments away from both the domestic and international terminals of Sydney Airport, offering both corporate and leisure travellers with a sophisticated and contemporary suite for the next take-off or landing. Discovering key tourist attractions, shopping, restaurants, cafes and much more within Sydney’s CBD is made effortless, with Darling Harbour and Circular Quay only fifteen minutes away by car or public transport at the neighbouring Mascot Train Station. For an evening’s entertainment the whole family can enjoy, the nearby Sydney Cricket Ground is the perfect place to catch the hottest sporting action or watch the latest released movie at the Entertainment Quarter, adjacent to the stadiums. Mascot Central Retail Precinct is only a stone’s throw away, which features a Woolworths Supermarket, Priceline Pharmacy as well as a variety of cafes and restaurants including La Bufala and Oliver Brown. Surround yourself with boundless entertainment options or stay in, relax and prepare for your next trip in luxury at Meriton Suites Mascot Central.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Complimentary Instant Coffee
Children's television networks
Highchairs available
Taxi service
Secured parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Complimentary tea
Vending machine
Business Centre with Internet Access
Spa
Steam room
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Air conditioning
Additional bathroom
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Housekeeping
Private balcony
Safe
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Chinese
Location
Full view
81Good for walkers
Grade: 81 out of 100
69Restaurantswithin 1 km
8Attractionswithin 1 km
Contact
8 Jackson Drive, Mascot, New South Wales 2020 Australia
Getting there
MascotSydney Trains4 min
Domestic AirportSydney Trains16 min
Rental CarsSee car hire from USD 118/day
3956Reviews46Q+A100Room tips
Reviews
Traveller rating
- 3,072
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- 37
- 34
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Popular mentions
There is no room cleaning service, and you only get told about this on arrival! So I stayed here for three days. On day one, I had to phone for towels as none were in my room. On day three, I asked for fresh towels, more tea and soap and shampoo. This was in the morning, and they promised to take it to the room. This didn't happen. Unless you stay for 7 days, they will NOT provide any room cleaning service. Nice looking rooms, but service is non-existent, and the attitude on me asking what I'm paying for when essential hotel services and items are unavailable was that ‘it was stated in you're welcome letter’. I will not stay here again.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Michelle F, Owner at Meriton Suites Mascot Central
Responded 3 days ago
Dear ronalde630, Thank you for taking your time to provide us with valuable feedback following your experience with us. I sincerely appreciate your comments surrounding our current Meriton Suites room servicing process, only providing service on the seventh day of stay, and apologise for all inconveniences caused by needing to contact the reception desk for additional bedding and amenities throughout your stay. Please be assured we certainly hear your feedback and can assure your Meriton Suites is currently doing all possible to ensure we can return to daily express services at the earliest opportunity. Thank you again for your time and please be assured we will do all possible to rectify your issues raised. Best wishes, Michelle Hotel Manager Meriton Suites Mascot Central
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I had the worst experience . I spoke to a woman at reservations that I couldn’t understand so I hang up and redialed . Then I got a man that was the same and he said to call back as he didn’t know anything about booking . So next time I called the hotel direct and the plumber answered the phone … So I called again and got a very direct girl that was just so unhelpful in order to get a floor to stay with my son that stays there . Then we discuss the exorbant price of $260 and then for 2 single beds . But next week was only $160 and I asked why the huge difference . “ that’s what the price is “ Yep single beds in a so called luxury hotel .. very weird .. then I got there and the bad service continued with a guy in a suit that was just so bad mannered , arrogant and un helpful . I explained the situation and he said he would try his best .. that was just a dam lie as he didn’t I would like to say that all the words and hype they say on the net and their site is just marketing garbage Never again never again Craig…
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Michelle F, Owner at Meriton Suites Mascot Central
Responded 3 days ago
Dear J4606DIcraigw, Thank you for taking your time to provide us with valuable feedback following your stay with us at Meriton Suites Mascot Central. I am disheartened to hear of your service experience with us, particularly during your pre-arrival contact with our Meriton Suites team. For your first experience with us, even prior to stepping foot on site, to be so underwhelming is truly disappointing and rest assured I will be sure to share your feedback with our Front Office Manager and Meriton Suites Reservations team to ensure we make the necessary improvements to our services. With regards to our rates, I can certainly understand your frustration surrounding such rate disparity between days. As a business within the hospitality and tourism industry, like our sisters in the Airline business, hotel room rates can reflect such a large range of prices from day to day given the need to charge based on operational and business demand. Should you wish to discuss this in further detail, please do not hesitate to contact me directly for more information on this as I would be happy to assist. Best wishes, Michelle Hotel Manager Meriton Suites Mascot Central
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The apartment was what we wanted to book for price, size, location etc however we had issues with dirty stained bed linen, stained mattress protector, stained towels, dirty floors, mould in bathroom, floor waste wouldn't drain and shower made a horrible noise. We received new clean sheets only to find them stained as well. Accommodation chains are using covid as the go to excuse however this doesn't make the grade.
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Date of stay: April 2022
Location
Cleanliness
Service
Helpful
Response from Michelle F, Owner at Meriton Suites Mascot Central
Responded 2 weeks ago
Dear Roadking2019lad, Thank you for taking your time to provide us with such valuable feedback following your stay. I am truly disappointed to hear of your experience and the overall poor level of cleanliness within your room. This is certainly not demonstrating the level of cleanliness we pride ourselves on and rest assured your feedback will be shared with our housekeeping team with upmost priority. Thank you again for your time and once again my sincerest apologies for your experience. I hope one day we have the opportunity to welcome you back and demonstrate the standards synonymous with our branding. Best wishes, Michelle Hotel Manager Meriton Suites Mascot Central
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We were staying here for one night before our first flight in years so looking forward to a great sleep in comfort. We were looking forward to staying here as we have before and it was fantastic. How things have changed! We didn’t make it through the night. The first room we were given smelled of cigarettes when we entered. The bathroom sink had hair on it which made us suspect that it hadn’t been cleaned properly. My husband then discovered a cigarette butt and ash on his bedside table. After calling up to reception who didn’t seem to know what to do, we grabbed our bags and went down to reception. After apologies we were given another room. After coming back from dinner at 10:30pm we could hear loud music from the room next door. After 15 minutes I called reception who answered after some time. They said they would send someone up to ask them to keep it down. We got ready for bed and then heard noise outside our door. About a dozen young guys were standing outside pointing at our room and going off, calling us c#nts and banging the door, complaining that they were having a birthday party and we shouldn’t complain. So whoever from the hotel spoke to them told them exactly which room had complained!! We felt extremely threatened. We tried to go to sleep but the music and banging continued so I again tried to call reception but it came up “out of service”!! So we packed again, got changed and went down to ask to be moved again. The less than concerned young man on the desk apologised and said he would evict them as there were no other rooms available. By this time it was 11:45pm and we were tired and upset. My hubby asked for a refund and we would find another place to stay. The reception guy said he was going to evict them now and I begged him to wait until we left because I felt scared of the repercussions. We got our refund and found another place to stay. I have travelled a lot but have never experienced such poor cleaning (especially when “extra” cleaning measures are the supposed norm these days). I have never experienced such fear either. We won’t return to this place. What a joke of a night and a poor start to our first trip in years.…
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Michelle F, Owner at Meriton Suites Mascot Central
Responded 2 weeks ago
Dear karencB9030RN, Thank you for taking your time to provide us with such valuable feedback following your recent stay with us. To hear you had chosen Meriton Suites as your preferred location to stay whilst in Mascot and for the experience to have been underwhelming, is truly disheartening to hear. Please be assured cleanliness, particularly in a post pandemic world, is so important to us and certainly not an area in which we feel can not be prioritised. Please be assured I will pass your feedback onto our Housekeeping Manager for priority follow up with his team to ensure this does not reoccur in future. I am also disappointed to hear you and your partner had not felt safe whilst staying with us. I will ensure that our front office management team are provided re-training surrounding handling of noise and party rooms to ensure the safety and security of our guests are of upmost concern throughout the process. Please do not hesitate to reach out to me directly should I be able to assist further and I hope you had a lovely remainder of your first trip. Best wishes, Michelle Hotel Manager Meriton Suites Mascot Central
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As a women traveling alone I have felt safe here. The apartment itself is quite good except i had trouble getting the internet and the TV to work in my room. I was told the IT people were not working and I had to wait but I could go down to the lobby, not an option when you have not slept for 30 hours due to traveling and your tired and just want to let family know you safe. The TV would not turn on in the bedroom they did send some up to sort it but it won't turn off so at night when going to sleep I just put it on mute, I didn't phone down no use they don't really want to help you. I went to the shops and brought a dish cloth as there is nothing to wash the dishes with, they say to please put rubbish down the rubbish chute but there are no replacement bin bags. Having suit cases from traveling upon check in I asked if someone could assist to get to my room I was told no I had to do it myself. On saying all of this its a clean comfortable place to stay just don't expect a lot of help. I should add its not a cheap place to stay so for the money I thought this would have been included.…
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Michelle F, Owner at Meriton Suites Mascot Central
Responded 3 weeks ago
Dear MacMePerth, Thank you for taking your time to provide us with such valuable feedback following your recent stay at Meriton Suites Mascot Central. Whilst I am happy to hear you felt safe and overall enjoyed the facilities and apartment space, I am truly disheartened to hear of the poor service experienced throughout your stay, in addition to the working order of your TV and Internet connection. I have shared your feedback with our department heads directly to ensure we remain with consistently high service and product offering and hope to rectify for all future bookings. Best wishes, Michelle Hotel Manager Meriton Suites Mascot Central
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PRICE RANGE
USD 99 - USD 157 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNew South WalesGreater SydneyMascot
NUMBER OF ROOMS
383
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Claim Your Listing Frequently Asked Questions about Meriton Suites Mascot Central
Which popular attractions are close to Meriton Suites Mascot Central?
Nearby attractions include Manhattan Superbowl (1.1 km), Ice Zoo Ice Rink (0.4 km), and 9 degrees Climbing Gym (0.9 km).
What are some of the property amenities at Meriton Suites Mascot Central?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at Meriton Suites Mascot Central?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Meriton Suites Mascot Central?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Meriton Suites Mascot Central?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Meriton Suites Mascot Central?
Conveniently located restaurants include La Boca Bar and Grill, La Bufala, and Mr. Nam.
Are there opportunities to exercise at Meriton Suites Mascot Central?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Meriton Suites Mascot Central?
Yes, dry cleaning and self serve laundry are offered to guests.
Which languages are spoken by the staff at Meriton Suites Mascot Central?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Meriton Suites Mascot Central?
Many travellers enjoy visiting Chinese Garden of Friendship (5.3 km), State Theatre (6.1 km), and St. Mary's Cathedral (6.3 km).